Ordnance Survey Reviews 

16,996
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 2,883 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the physical products and the digital mapping application, noting they are extremely useful for planning walking routes and exploring the outdoors. Consumers also deeply appreciate the fast delivery service and the straightforward website navigation when purchasing items online. However, some people mentioned that subscription renewals can be quite frustrating due to unexpected difficulties canceling automatic payments. A few other people also felt that the mobile application suffers from occasional technical glitches, such as sudden recording stops, unexpected spinning, or tracking issues while navigating outdoors.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the clear, detailed mapping and high... See more

User experience

Reviewers highlight positive aspects of user experience, frequently describing the application as an... See more

Delivery service

Consumers find delivery service to be exceptional, frequently praising the rapid shipping times, free... See more

Application

Reviewers mention positive feedback about application, highlighting how useful it is for planning routes,... See more

Website

Clients share satisfaction regarding the website, frequently highlighting the excellent mapping, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The OS subscription service is super easy to sign up to and use, you can save all your routes and find ones people have already created. Downloading can take a while when they are big maps and it... See more

Rated 5 out of 5 stars

Ordance Survey explorer maps are really great products and the offer of a free OS Map case when buying two maps was superb value. I already have one of these already but worthe getting a spare as thes... See more

Rated 5 out of 5 stars

OS premium mapping online and on the app is a great investment for a walker or cyclist. I use it to find and plan routes and for navigation. Clear detailed mapping as you would expect from OS. Some gr... See more

Company replied

Rated 5 out of 5 stars

Ordnance survey is always good and I have greatly appreciated the services they provide for many years. That said, recently on the app it doesn't appear to be saving the walks I have been recording. C... See more

Company replied


Company details

  1. Mapping Service
  2. Land Surveying Office
  3. Map Store
  4. Outdoor Activity Organiser
  5. Outdoor Clothing and Equipment Shop

About Ordnance Survey

Written by the company

  • Enables customers to enjoy the outdoors.
  • Supports government delivery of key policies and services.
  • Helps businesses unlock efficiency through our location data.

Learn about Ordnance Survey's (OS) products and services below.


Exploring the outdoors

Make the most of your time outdoors and discover new places to explore using our range of outdoor products.

The OS online shop can cater for your outdoor needs.

Shop our best sellers!

OS Maps App

OS Explorer & Landranger Paper Maps

OS Custom-Made Paper Maps


Government and Public Sector

More than 6,000 public sector organisations across Great Britain use OS data for public good. From informing councils in the delivery of local services, through to helping emergency services navigate to the right door. 

Find out how our datasets and geospatial services can benefit your Public Sector organisation.

Discover OS Data


OS for Businesses

Our location expertise and products can help support businesses across a wide range of sectors.

Discover OS Data

Our commercial network of over 2,000 Partners can help with bespoke location solutions, derived from OS data.

Find a business partner


Need further help or support?


Review our Online Shop FAQs

Contact us


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

17K reviews

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1-star

Asks customers to review

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4.5

All reviews

(16,996)

2,762 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have always used the Ordnance survey…

I have always used the Ordnance survey mapping both paper maps and in more recent years their digital mapping app.great system

October 6, 2025
Ordnance Survey logo

Reply from Ordnance Survey

Hi Alan, we're so glad to hear you've consistently enjoyed our maps, both paper and digital! It's wonderful to know our system has served you well over the years. Thank you for your positive feedback and have a great rest of your week!

Rated 1 out of 5 stars

Clunky

The historic maps website is shockingly bad. No doubt all right when it was designed, but it is at least a quarter of a century out-of-date. So clunky as to be completely unusable.

September 14, 2026
Unprompted review
Ordnance Survey logo

Reply from Ordnance Survey

Thank you for taking the time to leave us a review. We appreciate your feedback about the historical maps page on our shop website, and will ensure that our internal teams are made aware of your feedback.

Rated 1 out of 5 stars

Trying to stop users taking monthly subscription

Actively trying to stop users taking out a monthly subscription. I want to take out a monthly subscription but nowhere on the website does it allow me to do so. All that it is pushing is its free 14 days followed by the full annual cost. I have searched the website and repeatedly called the help centre and either get no or incorrect advice. I have even entered my bank details as instructed and been told I have no subscription, which I distrust and fully expect them to take money they’re not entitled to.
This is not the first time I have had problems with OS and subscriptions.

August 26, 2026
Unprompted review
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Reply from Ordnance Survey

Hi Fran

Thank you for taking the time to get in touch. For us to investigate this further, please contact us at https://www.ordnancesurvey.co.uk/contact-us.

We look forward to assisting with this.

Rated 5 out of 5 stars

Great tool for planning and navigating

OS premium mapping online and on the app is a great investment for a walker or cyclist. I use it to find and plan routes and for navigation. Clear detailed mapping as you would expect from OS. Some great features like snap to path make route planning a breeze.

November 21, 2025
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Reply from Ordnance Survey

Hi Julie

Thank you for taking the time to leave us a review.

We're delighted to hear that you find the OS Maps premium features to be so useful for planning your routes. We hope you continue to enjoy plenty of adventures when exploring the outdoors.

Have a lovely day.

Rated 4 out of 5 stars

Hassle Free Renewal

I always get a prompt hassle free renewal

October 23, 2025
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Reply from Ordnance Survey

Hi DJT

Thank you for taking the time to leave us a review. We're delighted to hear that you get a hassle free renewal from us when renewing your subscription. We hope you enjoy using the subscription when out and about on plenty of adventures.

Rated 4 out of 5 stars

Find it difficult to follow through a…

Find it difficult to follow through a complete foot path.
Now have an electric bike. Could you provide all paths that are suitable for bikes. Please.

December 2, 2025
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Reply from Ordnance Survey

Thanks for review Mr David, we will investigate this and contact you on the email provided.

Thanks again, and we will be in touch shortly.

Rated 1 out of 5 stars

OS wall maps - useless product

Bought an OS wall map 5 years ago. Looked great on display initially, but now the colours have faded so that all the blue has disappeared and it just looks pale and faded. I'd expect any painting/print etc. I bought to last for many years whereas this map has soon deteriorated and looks pathetic now. (For the avoidance of doubt, it's been kept in perfect conditions, not in sunlight, near direct heat etc.). I cannot recommend anyone buys an OS wall map.

Edit after OS's reply. I have already contacted Customer Services who refused to take ownership for the problem - reinforcing my view that people should not buy from OS.

July 22, 2026
Unprompted review
Ordnance Survey logo

Reply from Ordnance Survey

Thank you for your review,

We would like to be able to assist you further so for us to investigate this further, please use the contact details below to speak to one of our customer service advisors who will be happy to help –

https://www.ordnancesurvey.co.uk/contact-us

Or you can call us on 03456 050505 Monday to Friday 08:00 -18:00.

Thank you again and have a good rest of your day.

Rated 4 out of 5 stars

Gift for the wife.

Gift for the wife.
Loves the app...easy to use.

December 15, 2025
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Reply from Ordnance Survey

We appreciate you sharing your rating with us. We take pride in our OS Maps, and we're so happy to hear your wife is enjoying it.

Thank you for choosing us and we wish you a lovely day!

Rated 4 out of 5 stars

Good

Quick delivery hard to find tracking details

December 17, 2025
Ordnance Survey logo

Reply from Ordnance Survey

Hi Harry

Thank you for taking the time to leave us a review. We'll pass this feedback onto our logistics team for their consideration.

Have a lovely day.

Rated 4 out of 5 stars

Better coverage of unusual features…

Better coverage of unusual features e.g. Benchmarks.

July 16, 2026
Ordnance Survey logo

Reply from Ordnance Survey

Hi Keith

We appreciate you sharing your rating with us. We take pride in our OS Maps, and we're so happy you are enjoying it.

Thank you for choosing us and we wish you a lovely day!

Rated 5 out of 5 stars

I love this app

I love this app, really helpful to be able to plot routes and generate pdf's from OS maps with or without your route. I wish it had more access to european maps as well, as you can buy other mapping apps that give you OS and European maps,

January 26, 2026
Ordnance Survey logo

Reply from Ordnance Survey

Hi James

Thanks for your review. We'll pass on this feedback to the OS Maps team for their awareness.

Rated 5 out of 5 stars

I love a paper map!

I love a paper map!
Ever since I can remember I have enjoyed maps. My Dad was a navigator in RAF may have something to do with that! And when on deliveries with him it was my job to navigate! Funnily, he was the examiner for Cub Scout Map Reading badge and was not easy on me!!
Then, a Geography teacher was also passionate about maps - actually the whole Geography subject he was super excited and motivational - inspired us to come with a "new" town and to use the OS symbols - such great memories.
So paper maps are a part of me life and I now have the whole set for the whole of the West Country.
Even better is they are all digitally available on the OS app through the code that comes with each.

July 1, 2026
Unprompted review
Ordnance Survey logo

Reply from Ordnance Survey

Hello Simon, we are delighted to hear about your lifelong passion for maps and the wonderful memories associated with them, from your father's navigation to your inspiring geography teacher. It's wonderful to know that our paper maps and the accompanying digital access are a part of your life and bring back such positive experiences. We appreciate you sharing your story with us!

Rated 5 out of 5 stars

Always good service

September 8, 2025
Ordnance Survey logo

Reply from Ordnance Survey

We're pleased to hear that you've consistently received good service from us. Positive feedback like yours is greatly appreciated and motivates our team to continue delivering the high standard of service our customers expect.
Thank you for your support and for choosing our service. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

Easy to purchase a subscription

Easy to purchase a subscription. Useful and accurate maps for the UK.

November 17, 2025
Ordnance Survey logo

Reply from Ordnance Survey

We're delighted to hear that you found the subscription purchase process easy and that our UK maps have proven useful and accurate. Providing a straightforward customer experience alongside reliable mapping products is very important to us, so it's wonderful to know we met your expectations.
We truly appreciate your feedback and your support. Thank you for choosing our service, and we look forward to continuing to assist you in the future.

Rated 5 out of 5 stars

My go to app for navigation – superb value

​I purchased the digital UK maps, and the OS app has easily become my go-to tool for navigation. I mainly use it on my phone, and it performs brilliantly, clearly showing your exact location and the direction you are facing.

​The ability to seamlessly zoom between different map scales and toggle to the satellite view is fantastic. It is also incredibly useful for planning routes on the web to download to various GPS devices, with turn-by-turn capability supported perfectly on compatible gear. Overall, it offers superb value for money.

Just remember, as with any digital tool, it should always be used in conjunction with a traditional map and compass when you're out in the mountains! Highly recommended.

July 18, 2025
Ordnance Survey logo

Reply from Ordnance Survey

We're delighted to hear that OS Maps has become your go-to navigation tool and that you're finding the app reliable and easy to use. It's great to know that features such as location tracking, map-scale switching, satellite imagery, and route planning across web and GPS devices are helping you get the most out of your adventures.

This review made our day!

Rated 5 out of 5 stars
Ordnance Survey logo

Reply from Ordnance Survey

Thank you for taking the time to leave us a 5-star review. We're delighted to hear that you're enjoying OS Maps.

Your feedback encourages us to continue working hard to exceed expectations.

Rated 1 out of 5 stars

Why you asking me for a review?

What you asking me for a review for? My last review was bad because the OS app only works indoors, once you get out into the countryside it often fails! It struggles to connect to its own maps! All my other apps work fine out there on 5G, but not this one. Had to use google maps to find my way because OS failed on 3 separate occasions

November 27, 2025
Ordnance Survey logo

Reply from Ordnance Survey

We are very sorry to hear about your experience with the App. We will investigate this and contact you on the email provided.

Thanks, and we will be in touch shortly.

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