Ordnance Survey Reviews 

16,996
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,883 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the physical products and the digital mapping application, noting they are extremely useful for planning walking routes and exploring the outdoors. Consumers also deeply appreciate the fast delivery service and the straightforward website navigation when purchasing items online. However, some people mentioned that subscription renewals can be quite frustrating due to unexpected difficulties canceling automatic payments. A few other people also felt that the mobile application suffers from occasional technical glitches, such as sudden recording stops, unexpected spinning, or tracking issues while navigating outdoors.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the clear, detailed mapping and high... See more

User experience

Reviewers highlight positive aspects of user experience, frequently describing the application as an... See more

Delivery service

Consumers find delivery service to be exceptional, frequently praising the rapid shipping times, free... See more

Application

Reviewers mention positive feedback about application, highlighting how useful it is for planning routes,... See more

Website

Clients share satisfaction regarding the website, frequently highlighting the excellent mapping, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The OS subscription service is super easy to sign up to and use, you can save all your routes and find ones people have already created. Downloading can take a while when they are big maps and it... See more

Rated 5 out of 5 stars

Ordance Survey explorer maps are really great products and the offer of a free OS Map case when buying two maps was superb value. I already have one of these already but worthe getting a spare as thes... See more

Rated 5 out of 5 stars

OS premium mapping online and on the app is a great investment for a walker or cyclist. I use it to find and plan routes and for navigation. Clear detailed mapping as you would expect from OS. Some gr... See more

Company replied

Rated 5 out of 5 stars

Ordnance survey is always good and I have greatly appreciated the services they provide for many years. That said, recently on the app it doesn't appear to be saving the walks I have been recording. C... See more

Company replied


Company details

  1. Mapping Service
  2. Land Surveying Office
  3. Map Store
  4. Outdoor Activity Organiser
  5. Outdoor Clothing and Equipment Shop

About Ordnance Survey

Written by the company

  • Enables customers to enjoy the outdoors.
  • Supports government delivery of key policies and services.
  • Helps businesses unlock efficiency through our location data.

Learn about Ordnance Survey's (OS) products and services below.


Exploring the outdoors

Make the most of your time outdoors and discover new places to explore using our range of outdoor products.

The OS online shop can cater for your outdoor needs.

Shop our best sellers!

OS Maps App

OS Explorer & Landranger Paper Maps

OS Custom-Made Paper Maps


Government and Public Sector

More than 6,000 public sector organisations across Great Britain use OS data for public good. From informing councils in the delivery of local services, through to helping emergency services navigate to the right door. 

Find out how our datasets and geospatial services can benefit your Public Sector organisation.

Discover OS Data


OS for Businesses

Our location expertise and products can help support businesses across a wide range of sectors.

Discover OS Data

Our commercial network of over 2,000 Partners can help with bespoke location solutions, derived from OS data.

Find a business partner


Need further help or support?


Review our Online Shop FAQs

Contact us


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

17K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(16,996)

2,762 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great app

Great app, very useful and pretty easy to use. I've been a subscriber for a few years now, and find it's well worth the small expense, for finding walking routes, planning walks, etc.

February 11, 2026
Ordnance Survey logo

Reply from Ordnance Survey

Hi Mr Sellars,
Thank you for taking the time to share your feedback with us on Trustpilot.
We are delighted to hear that you find the app useful and easy to use, and it is especially rewarding to know that you have been a subscriber for several years. Your continued support and recognition of the value it provides for finding and planning walking routes mean a great deal to us.

This review made our day!

Rated 5 out of 5 stars

Very important for time valuad

May 15, 2026
Unprompted review
Ordnance Survey logo

Reply from Ordnance Survey

Hi Tanweer,
Thank you for taking the time to share your feedback with us on Trustpilot.
We appreciate your comment and are pleased to hear that our service supported you in a timely manner. We understand how valuable time is, and we strive to ensure a quick and efficient experience for all our customers.
Your feedback is greatly appreciated and will be shared with the team.
Thank you once again for your support, and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

Good communication.All worked as…

Good communication.All worked as excepted.

June 13, 2025
Ordnance Survey logo

Reply from Ordnance Survey

Hi Dave,
Thank you for taking the time to share your feedback with us on Trustpilot.
We are pleased to hear that you were satisfied with the communication and that everything worked as expected. Providing a smooth and reliable experience for our customers is very important to us, so your comments are greatly appreciated.
Your feedback will be shared with the team.

We appreciate that you have chosen to shop with us, and we wish you a lovely day.

Rated 5 out of 5 stars

Looking for map app found this on so…

Looking for map app found this on so far, all good but rarely use it as it was only for that moment in time

September 28, 2025
Ordnance Survey logo

Reply from Ordnance Survey

Hi Simon,
Thank you for taking the time to share your feedback with us on Trustpilot.
We are pleased to hear that your experience with the app has been positive so far. While we understand that it may have only been needed for a specific occasion, it’s great to know that it served you well when required.

Should you plan more adventures in the future, we hope the app will continue to be a useful tool whenever you need it.

Thank you for choosing us and we wish you a lovely day!

Rated 5 out of 5 stars

Love the OS app

Love the OS app. Easy to plan walks and some of the suggested trails are excellent.

January 24, 2026
Ordnance Survey logo

Reply from Ordnance Survey

Hi Mr Jeffrey,
Thank you for taking the time to share your feedback with us on Trustpilot.
We are delighted to hear that you love the OS app and find it easy to use for planning your walks. It is especially pleasing to know that you are enjoying the suggested trails, as these are designed to help make exploring even more enjoyable and accessible.
Your kind comments are greatly appreciated and will be shared with the team.

Feedback like yours encourages us to continue working hard to meet and exceed your expectations.

Rated 5 out of 5 stars

Trusted and reliable source of…

Trusted and reliable source of navigation, love how you can have paper map and use app with the code. The app is really good for planning routes, saving your walks and printing what you need.

November 25, 2025
Ordnance Survey logo

Reply from Ordnance Survey

Hi Matthew,
Thank you for taking the time to share your feedback with us on Trustpilot.
We are delighted to hear that you consider our mapping a trusted and reliable source for navigation. It is especially rewarding to know that you value the convenience of combining paper maps with the app using the access code, as well as the useful features for planning routes, saving walks, and printing maps when needed.
Providing a flexible and dependable experience for our customers is very important to us, so your kind comments are greatly appreciated and will be shared with the team.

This review made our day!

Rated 5 out of 5 stars

Great product for travelling

Great product for travelling. Always use the app when out exploring the countryside. Easy to use.

August 20, 2025
Ordnance Survey logo

Reply from Ordnance Survey

Hi Stephen,
Thank you for taking the time to share your feedback with us on Trustpilot.
We are delighted to hear that you find our product so useful for travelling and that you regularly rely on the app when exploring the countryside. It is especially pleasing to know that you find it easy to use, as we strive to provide a simple and reliable experience for all users.
Your kind comments are greatly appreciated and will be shared with the team.

Rated 5 out of 5 stars

The original and best mapping app

Stick with the original and best mapping app - beats all the influencer advertised inferior apps. Safe, reliable mapping, great app integration with everyday smart watches as well as pro hiking watches, and the route creation tools and detailed maps on the Pro subscription are amazing

March 25, 2026
Ordnance Survey logo

Reply from Ordnance Survey

Hi Ian,
Thank you very much for taking the time to share such detailed and positive feedback with us on Trustpilot.

We are delighted to hear that you regard our mapping app so highly and that it continues to stand out as your preferred choice. It is especially rewarding to know that you value the reliability, safety, and quality of the maps, as well as the seamless integration with both everyday and specialist smart watches.

We are also pleased to hear that you are enjoying the route creation tools and the detailed mapping available through the Pro subscription. Providing a comprehensive and user-friendly experience for outdoor enthusiasts is at the heart of what we do, so your feedback means a great deal to us.

This review made our day!

Rated 5 out of 5 stars

Excellent maps for walking

Excellent maps for walking, just wish I'd subscribed years ago!

June 16, 2025
Ordnance Survey logo

Reply from Ordnance Survey

Thank you very much for taking the time to share your feedback with us on Trustpilot.
We are delighted to hear that you are enjoying our maps for walking, and it is wonderful to know they have met your expectations. It is especially rewarding to hear that you only wish you had subscribed sooner—there is no better endorsement of their value!
Your kind comments are greatly appreciated and will be shared with the team.

Rated 5 out of 5 stars

We LOVE the online maps

We absolutely love the online maps through the Ordnance Survey app - it has helped us no end of times to navigate less popular walks and is easy to use. Even our boys can navigate using them! Would not be without. Great service, thanks!

July 2, 2025
Ordnance Survey logo

Reply from Ordnance Survey

Hi Liz,
We are absolutely delighted to hear how much you and your family enjoy using the OS Maps Premium subscription. It is especially rewarding to know that the app has supported you on less familiar walks and that it is both easy to use and helpful for all members of your family.

This review made our day!

Rated 5 out of 5 stars

Nothing to compete with OS maps

I hike out in the fields very frequently and I take OS maps for granted now. The ease of use to have perfect maps showing footpaths and routes with GPS on your phone is just a superpower, I honestly don't know what I would do without it.

I've looked for free competitors to OS maps and honestly there is nothing like it. I'm more than happy to pay for maps like this.

July 31, 2025
Rated 5 out of 5 stars

Excellent service and great quality book

Quick delivery, carefully packaged, great quality book. Bought as a Christmas present for my partner and he loved it! Will have to buy the next few in the series for future presents. Thank you Ordnance Survey!

December 11, 2025
Rated 5 out of 5 stars

Excellent way to access OS maps

Excellent way to access the OS maps at a sensible cost.

Their app is good, not necessarily the best on the market but is easy to use and seems to be continually improving.

Never had a problem with accessing the maps on or offline. It is easy to download those you need before setting off to an area with little or no mobile coverage.

I have been using the OS maps for 9 or 10 years, initially within the Viewranger app before that was acquired by a German competitor and lost much of the Viewranger functionality in the replacement app.

I moved to the OS app as the map pricing was much better value than any third-party app that offered their use and it provided sufficient functionality to meet my needs.

So, unbeatable pricing, functional app that is continually improving, flexibility of use online and offline.

January 1, 2026
Rated 2 out of 5 stars

Cancelling app is near on impossible

I signed up just over 12 months ago to the app subscription, which was easy, as others have said, but I didn’t use the app much, so didn’t plan on renewing it, but it seems impossible to cancel & they have auto renewed the subscription (£34.99). When trying to cancel on the app, it looks like it will just end & not auto renewed. In my experience they don’t make it easy to cancel. I have tried the bot chat & was informed that I was next in line to an agent, but no one appeared after almost 15 minutes.
I’m sure the app is great, but having not used it much, I find communication a little frustrating. Hopefully someone in customer service will see this & reach out, thanks.

May 4, 2026
Unprompted review
Ordnance Survey logo

Reply from Ordnance Survey

Thank you for providing your feedback and we are sorry to hear about your troubles.
For us to investigate this further, please contact us here:
https://www.ordnancesurvey.co.uk/contact-us

We look forward to assisting you with the cancelation issue.

Rated 5 out of 5 stars

Excellent value and a well featured app

As someone who enjoys walking, I've been using OS paper maps for decades, but decided to go for a subscription to OS maps online. There was an offer on at the time so it was half price (I think), but even at the full price of £36 a year it's incredible value. I can download maps and create routes on my desktop PC, and import routes too (for instance, the Ramblers have a number of walking routes and you can download the GPX file from there and it imports seamlessly into OS). The desktop site shows elevations, distance and so on and lets you set waypoints, all superimposed on the OS map.

It then really comes into its own on the mobile app. The routes you save on the desktop appear on your phone automatically of course, and you have the option (which I don't use but did try) to "start route" when you're at your desired location, and it will walk you through your route. Although that didn't seem terribly useful, what I do find useful is those occasions when you're not 100% which of the four footpaths you're supposed to take at a junction, and here the mobile app is great - a pointer shows where you are and which direction you're heading, and if you stray onto the wrong path you can see right away that you should have taken the path just to the left, for instance.

The downside to any mobile walking app is that the combination GPS and constant Internet access in areas where the reception is poor drains the battery - my mobile went from 90% to 5% in a few hours on a 9-mile route. However, I learned that lesson very quickly! It's not a problem provided you remember to download the route you created (or imported) to your phone, so it's available offline. The trick is then to put your phone in aeroplane mode and reduce your screen brightness - you can still use the app, you can still see where you are (the GPS still works), and the battery still drains (GPS does that) but not nearly as quickly. I have now invested in a power bank to recharge the phone when needed, which I take with my on my walks.

April 18, 2026
Rated 1 out of 5 stars

Totally useless site I am seriously…

Totally useless site I am seriously considering cancellimy annual subscription. To improve SACK ALL IT AND SALES PERSONNEL

May 1, 2026
Unprompted review
Ordnance Survey logo

Reply from Ordnance Survey

Thank you for providing your feedback. For us to investigate this further, please contact us here. https://www.ordnancesurvey.co.uk/contact-us

We look forward to assisting you with your issue.

Rated 4 out of 5 stars

It’s good

It’s good. Works as needed. The desktop app is bit gash.

July 9, 2025
Ordnance Survey logo

Reply from Ordnance Survey

Thanks for sharing your feedback — we’re pleased it’s doing what you need.
We’ve noted your comment about the desktop app and will make sure it’s passed on to the team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look