ResMed Shop Reviews 

1,094
•
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Email shove down the throat, cant unsubscribe, cant adjust settings, when i contact the support about spamming me with useless email i don't even wanna read nor receive ...they say: We are very... See more

Rated 1 out of 5 stars

Zero customer service or support. Call the number, recording that repeats and never allows you to speak to a person to get answers. Contact support, we will get back to you within three business days,... See more

Rated 4 out of 5 stars

I get the products needed at the right time! Billings and statements are a bit difficult due to not having statements describing what was provided available (for insurance and FSA purposes) at time o... See more

Rated 5 out of 5 stars

I was interested in having a smaller CPAP for travel, but I wasn’t sure it would work for me. I was able to purchase the AirMini with a 30 day trial/return. It was easy to submit my prescription and... See more

Company details

  1. Medical Equipment Supplier

About ResMed Shop

Written by the company

ResMed Shop is an online distributor of the ResMed AirMini™ AutoSet™ CPAP device, AirMini supplies, accessories and gold-standard customer service. From understanding your sleep issues to helping you treat sleep apnea, the ResMed Shop can help awaken your best!

Explore ResMed’s range of AirMini products to help improve your sleep and your health:

Shop AirMini Shop mask packs Shop AirMini accessories

With the assurance of a 30-year history and expertise in sleep, ResMed empowers its customers. It’s their mission to breathe new life into overall health and performance, helping you to awaken your best.

All products are sold through Expedite, LLC, a ResMed company.


Contact info

2.8

Average

TrustScore 3 out of 5

1K reviews

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No recent history of asking for reviews

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2.8

All reviews

(1,094)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

A very worthwhile investment for travel.

I am very pleased with my AirMini and am benefiting from this investment. It’s so easy and comfortable to travel with and not ‘noisy’, as some have reported. ResMed has been very supportive and prompt with service. I couldn’t be more pleased. Highly recommend this purchase.

May 31, 2024
Rated 5 out of 5 stars

Easy order

I got my order quickly! It was accurate, and ResMed was very easy to work with. They made it easy to upload my prescription.
I received my travel CPAP the day before I went on a trip, so it was perfect.

June 14, 2024
Rated 5 out of 5 stars

Easy to order

Easy to order. Easy to submit the prescription needed. Arrived fast and on time and just the way I ordered it. Thank you

June 14, 2024
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Rated 4 out of 5 stars

Great follow through!!!!

Ordering was easy except for the confusion about needing the perscription for ordering supplies. I had some issues trying to upload a digital copy of the perscription but after sending a message the tech team found the problem and fixed it. The order went through quickly and I recieved my supplies prior to my trip so bravo on the follow through.

June 3, 2024
Rated 4 out of 5 stars

ResMed is awesome! The sales site needs improvement.

I will give 4 stars because ResMed makes great products, but I am a little let down by their store. The store itself is nice in ways, but I have a few issues. Issue #1: I ordered an AirMini N20 Setup Pack a few weeks ago but now I cannot order anything from the site. I get the error, "ResMed Shop is not yet licensed to ship medical devices to your area. To check another zip code, click here or find a retailer near you who can ship to your area" Issue #2: Why on earth does it only let you order AirMini products? Issue #3: The checkout itself is very "Shopify" feeling. That's not a big deal, but it feels kind of cheaply done. Fix at least the first 2 issues and I'd definitely upgrade to 5 stars.

May 20, 2024
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Rated 5 out of 5 stars

Kudos for Customer Service

Michael Devane provided outstanding customer service each time I reached out. I appreciate that Michael knew how to interface with Mayo Clinic to obtain the correct prescription information. He is knowledgeable about the product and process, has excellent communication skills and ensured that I received the product in a timely fashion. I referred my husband and he had the same excellent experience.

May 10, 2024
Rated 1 out of 5 stars

The replacement nasal pillow receptacle…

The replacement nasal pillow receptacle did not match my Air mini.
Is there A physical store in the Modesto Stockton, or Sacramento area??

May 24, 2024
ResMed Shop logo

Reply from ResMed Shop

Hi there,

My name is Janeil and I am with the ResMed Shop Customer Support Team.

We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further.

Please let us know if you have any additional comments or questions!

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Rated 5 out of 5 stars

Easy Process

I was able to find the item I needed quickly, get it ordered and received it in a timely manner. Happy with the overall process and the product as well.

May 20, 2024

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