Such a great experience. Spoke to a member of the team about availability of a part on the Friday, and placed an order to collect same day. Sadly could get there before close so they posted it to me a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Super amazing service. Phoned to ask if last minute delivery would be possible and Greg turned the order around in a few days. Even kept me up to date before his morning coffee. Can’t fault it, amazin... See more
Would give them 6 stars if I could! I purchased a Merida Reacto which came fitted with a Vision Metron cockpit. Unfortunately, the GPS mount / underside thread bolts failed, so I contacte... See more
To be absolutely honest from pressing to buy button it was plain sailing . Brilliant customer service the my bike the transition trans am , is even better to look and ride than the pics gave it justic... See more
Company details
Written by the company
e are the official UK home of many leading cycling brands. Our warehouse is stocked with around 250,000 products, available through our network of over 1200 dealers throughout the UK. Windwave opened in 1987, as a manufacturer and distributor of windsurfing and sailing products. In the 1990s, we expanded into cycling distribution. The business grew exponentially, partnering with famous manufacturers including Colnago, Transition, Dainese, DVO, FSA, Hutchinson and CeramicSpeed. Today, we offer some of the best cycling products on the market, encompassing road, MTB, gravel and urban.
Contact info
UNIT D2-D3, HERITAGE BUSINESS PARK, HERITAGE WAY, PO12 4BG, GOSPORT, United Kingdom
- 02392 521912
- sales@windwave.co.uk
- shop.windwave.co.uk
You should know
4.8
Excellent
309 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really helpful staff
Really helpful staff, they made a special effort to sort out my request
November 4, 2025
Advertisement
Niche product to have in stock
Delivered speedily, and packed like a Russian doll. Probably a good thing given the nature of carbon fibre … so excited I bolted the bars on straight away, they look awesome. Just need to get the carbon paste before I cinch everything up and get back on the road!
October 30, 2025
Bought new bike from Windwave
Bought new bike from Windwave. The whole experience was fantastic. Excellent customer support and help with setting up the new rig. Happy to answer any questions and work around a time to suit me. Highly recommend.
October 13, 2025
Very helpful notified me when the part…
Very helpful notified me when the part came in as it was out of stock.
October 1, 2025
Outstanding 👏
Windwave / Westbrook cycles A+*****👏
I recently purchased a Cactus Tongue wall hanging bracket from Westbrook Cycles and couldn’t be happier. The service from Westbrook Cycles was absolutely excellent—friendly, efficient and prompt from start to finish.
The Cactus Tongue bracket itself is of superior quality: beautifully made, solid, and stylish. It’s clear a lot of thought has gone into both the design and the finish. It holds my bike securely while looking great on the wall. I did ave a small defective error with the leather sleeves and I must say I couldn’t be more happier that Windwave sent replacements and I received them within 24hrs of my notification via Westbrook cycles . Absolutely outstanding. 👏
Overall, a first-class product matched by first-class service. Highly recommended!
October 2, 2025
Unprompted review
Advertisement
Very helpful staff
Very helpful staff, John in particular who was my main point of contact.
Easy to communicate with and advice given was spot on.
DHL delivery was very poor but not on Windwave at all as they went above and beyond in every regard.
September 25, 2025
Communication was second to none
August 29, 2025
great service no issues
September 2, 2025
Load of shite never delivered the…
Load of shite never delivered the product (hot tub) ,waited in both days and said no one home when we were in lost £300. It's a scam
April 17, 2025
Unprompted review
Reply from Windwave
Hello, it appears you have reviewed the wrong company. We are a cycling company and do not sell hot tubs.
Advertisement
From start to finish a smooth and fast…
From start to finish a smooth and fast transaction. No hassles no problems.
August 12, 2025
Product as shown on the not available
Product as shown on the website and as ordered was not available.
Bit disappointing - but communication was OK.
Helpful to keep the website up to date to avoid disappointment.
August 19, 2025
Advertisement
Outstanding subject matter knowledge of…
Outstanding subject matter knowledge of Colnago. Search and selection and delivery was excellent
August 15, 2025
Great Service
Excellent price. Good communication. Rapid dispatch and delivery. You can buy from Windwave with confidence.
August 9, 2025
Advertisement
Very helpful & a good price
Andy was very helpful in finding me the correct freehub. Price was good and free next day delivery. Highly recommended.
July 25, 2025
Great service
July 6, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.