Shopandship Reviews 

I cannot begin to express how little I recommend this company. They lost a package that was over a metre long. Their customer service is non-existent. They make refunds non existent either. If you desire a package at all, the entire point of their service, stay as far away from them as you can. Absolutely phony of a company

Worst forwarding service ever. I actually think its a scam. I ordered a package from Australia through their Turkey address. Arrived to Turkey, no one picked it up. Tried contacting their customer service, there was only a guy called Dani, who barely ever responds. Until my package got reshipped back to origin. Such a waste of time. Do not use their services!

Accepted the same product for over a year, then refused it under a mismatched rule and refused to explain.

I used Aramex Shop and Ship for over a year to receive non-prescription methylene blue lozenges (Troscriptions Just Blue). Multiple previous shipments were accepted and delivered without any problem.
On the latest shipment (reference 5f05b1), they suddenly refused it. The only reason given was a restriction covering “Prescription Drugs and prescription medication.” The product is not a prescription drug. It is a dietary supplement. That restriction does not apply.
I asked them repeatedly and formally in writing to provide the exact entry from their published Unacceptable Materials list that covers a non-prescription supplement. They never provided one and closed the case. They also promised a specialist would respond within 24 hours and then failed to follow through.
This is inconsistent and unjustified. A company that accepts the same product for over a year and then refuses it under a rule that does not match the item, while refusing to produce the specific published justification, cannot be relied upon.
I have a long history of purchasing the same category of non-prescription methylene blue products from Amazon (liquids, powder, and currently gummies shipping to Jeddah). Amazon treats this category as acceptable. Aramex previously did as well — until they suddenly changed position without explanation.
I have closed my account. Customers should be aware that acceptance of an item in the past is no guarantee it will be accepted again, and that formal requests for the specific policy citation can simply be ignored.

Very disappointing experience with Shop & Ship Turkey.

My shipment was sent to the official Shop & Ship Turkey receiving address. DHL later informed me in writing that the recipient in Turkey did not respond to their messages or telephone calls regarding customs clearance.

I also tried repeatedly to contact Aramex / Shop & Ship Turkey, but I did not receive effective assistance in time.

As a result, my shipment remained in Turkish customs and significant storage and terminal charges accumulated.

I have opened a formal complaint and requested Shop & Ship Global to investigate the Turkey branch and take responsibility for the financial consequences caused by the lack of response.

I hope Shop & Ship Global resolves this issue fairly and urgently.

I ordered my wedding dress from a shop in South Korea to be delivered to Bulgaria, Europe. The package was taken to London first. It was then given to DHL by Shop&Ship to deliver from London to Bulgaria and it got stuck in UK customs for more than a week, no explanation offered.

One day, I got an update from DHL that the package is being returned to the sender because of inconsistent information. I wasn't notified at all about the situation by S&S. I had to investigate the matter on my own, all the while begging DHL to hold and not send back yet, since S&S weren't responding to ANY of the tickets I left on their website. Turns out they had undervalued the dress on the customs declaration by MORE THAN 10 TIMES. Which, by the way, is so completely pointless as the commercial invoice (which customs agents usually require) contains the actual amount I paid for it. So anyone with eyes is going to notice the discrepancy right away. I've no idea if it's carelessness on their part, or if there's another reason for it, but it resulted in a lot of unnecessary drama.

After a nightmarish week, trying to get in touch with S&S to correct the customs declaration, exchanging emails back and forth with DHL, I contacted the Bulgarian Aramex representative (Aramex is the parent company). The Bulgarian Aramex office was absolutely marvelous - they did the impossible to resolve a situation, which was absolutely not their fault to begin with, and THEY called ME every day to update me. So 5/5 for those guys. They were really kind and professional, and they succeeded in getting my package delivered (even if a month overdue, but again, not their fault). I will definitely be using them again.

But Shop&Ship's support - crickets. I'm still waiting on a reply to tickets I sent a month ago. Their system is so buggy, I'm not even sure any agents actually receive them.

I wasn't going to leave a review, because I figured that my good experience with the Bulgarian Aramex office made up for my bad experience with S&S Global. However, I tried to cancel my active membership plan with S&S today as I don't plan on using them again - and every time I press on "Cancel Active Membership" I get automatically logged out. And on the desktop version, when I try to log in again, I get an error message and an access denied screen. I don't want to bug the guys at my local Aramex office again, so I had to go and block all future payments to S&S with my card provider since they are apparently refusing to cancel my membership. This is ridiculous and verging on scammy. Not to mention the absurdity of having to pay a monthly subscription for a delivery service when you pay for shipping anyway. Just a word of warning to anyone thinking to using Shop&Ship - save yourselves a lot of headache and don't.

Wouldn't recommend them to anyone and I was a customer for 2 decades.

I wish I had read the reviews before using their service. There is no way to upload the invoice or the requested information after they send you the email asking for it. This is only the beginning, and it already looks like there will be more headaches ahead.

I have contacted them multiple times but have received no response. I honestly don’t understand how this website is still operating or being managed by Aramex.

This is a scam. The postage charge is almost double what is quoted prior to the shipment being received at the in-country destination. Additionally, Aramex then inform you "due to the value of the goods charges will occur I'm afraid". The value of the goods is well below the import duty legislation (£45). I have communicated this with them and I am awaiting their response, however, I am anticipating them replying and also putting on an 'admin' charge. They leave no option other than to pay or you lose your goods. By the end of all of the charges it is cheaper to get the original seller to ship to the final destination. Avoid this company like the plague!

Please fix your website, it never works, i have tried so many browsers it keeps us lagging.

You are a multi million dollar company and you are unable to have a smooth website, it is really embarrasing especially since you are powered by Aramex that is supposedly a competent company in the world of logistics - what a shame.

Functionality of the website and the support staff is non existent. Tried shipping something, got to their address in the US, asked me to upload an invoice and no where on their website allows you to upload the invoice. So I tried to contact Shop and Ship.... its like its a ghost company, no one to help, no instructions, nothing... its 3 weeks my package is still sitting in the warehouse...

HORRIBLE experience. I have 6 packages with them and only one was delivered (3 weeks later). It has been 39 days and counting and no sign of delivery. I called at least 14 times and sent emails but nothing. Oh not to mention that I'm paying a subscription for premium service and no compensation made except laughable apologies and tickets created with no action taken.
The cherry on top is that I ordered from the same company several items and one was delivered, one stuck at destination, one went to jakarta and one went to barcelona for whatever reason! I don't know how many one stars do they need to fix their service! Every company would offer a refund or compensation at least at this point

Avoid Shop and Ship at all costs! My shipment took more than a month to arrive, and the customer service is completely useless. Whenever there is a delay or an issue, the support team will help you with absolutely nothing. To make matters worse, if your package gets held up by customs, they hit you with a massive, unjustified transit fee of 760 Moroccan Dirhams just to handle the paperwork. Save yourself the money, time, and massive headache. Do not use this company!

Your technical IT team managing the website is clearly incompetent. The overall UX is already terrible, but the site randomly going down (which I witness daily, by the way) makes it even worse on top of the poor UI and UX.

This is absolutely unacceptable. The real problem is that this issue has been happening for a very long time and almost every day, which clearly indicates a lack of capable IT team or lazy emplyees.

If you're the manager reading this, please take action and fire the technical IT team—this is a daily occurrence.

Its shocking to believe how shopandship is still operating, the most blatant and obvious scam, they literally mess your packages up, never respond, assign your packages to other customers accounts, dont even send bills, literally a scam. NEVER ever order from here or use them.

I've been using Shop & Ship for several years without any major issues, so this experience was particularly disappointing. I ordered an item from Zara that was delivered to Aramex's Geneva warehouse on 24.06, confirmed by DPD tracking. After reporting this to Shop & Ship, I was told it usually takes 2-3 business days to appear on the portal. I provided all requested shipment details and an invoice as requested. An Aramex tracking number was then generated, but the shipment has never actually been handed over to Aramex — the tracking status still shows "Shipper generated a new shipment label, but the shipment has not been handed over to Aramex, yet."
It has now been well over a week, the timeframe originally promised has been repeatedly exceeded, and multiple follow-up messages have gone completely unanswered. No one from Shop & Ship or Aramex has provided any update or explanation. Based on the lack of communication, I believe my package has been lost at their Geneva facility, and the company is either unable or unwilling to investigate or acknowledge this.
This is the first time in years of using this service that something like this has happened, which makes it all the more frustrating. Based on this experience, I would not recommend using the Geneva warehouse specifically — once something goes wrong there, you're left with no answers and no accountability.

I am extremely disappointed with the service provided by Shop & Ship/Aramex.

My parcel was marked as delivered by DPD, yet I never received it. After contacting DPD directly, I was informed that the parcel is currently unaccounted for within their network and that the sender must initiate a formal parcel search and investigation.

Despite this, Shop & Ship repeatedly advised me to contact DPD myself and claimed the shipment had been successfully delivered. DPD have confirmed that no investigation has been raised by Shop & Ship and that only the sender can request one.

As a paying customer, I should not have to chase the carrier on behalf of the company responsible for my shipment. Instead of taking ownership of the issue and communicating with their delivery partner, I have been left without my parcel and without a resolution.

Poor customer service, poor communication, and a complete lack of accountability. I would not recommend this service based on my experience.

Case Reference: DXB/0626/35026

I will update this review if and when the company takes appropriate action to locate my parcel and resolve the matter.

My package was on hold for no reason in geneva warehouse labelled special situation on the website.

They emailed me asking for extra charge of 90CHF !!! That’s 415 AED !!! And without even an explanation!

The package is only 300grams in weight but 400chf in value , this is a gang not a shipping company i swear they just want to steal from you under the slogan “save big on international shopping “
If i just shipped directly from that shop with their expensive flat rate shipping it wouldn’t even get to this cost .

Seriously!!! No words
Lesson learned

ABSOLULY ON9, the website present itself a shopNShip company then when you ask them the make you feel like you are stupid to have made the mistake as they only deal with business 態度不知所謂以為自己唔知係邊個

I have been a Shop & Ship customer for many years and have successfully received many shipments through the service. Unfortunately, my most recent experience has seriously damaged my confidence in the company.

My shipment weighed 5.04 lb (2.28 kg) and was charged 163.40 AED for shipping under a Premium FLEX membership. Based on my previous shipment history, the published FLEX methodology, and pricing comparisons with other freight-forwarding services, the amount appeared unusually high, so I opened a billing dispute and requested a detailed review.

To better understand the charges, I tested the shipping calculators of both Shop & Ship and Emirates Delivers using the same shipment weight:

Weight Emirates Delivers
1 lb 51.70 AED
2 lb 51.70 AED
3 lb 77.50 AED
4 lb 103.40 AED
5 lb 129.25 AED

Weight Shop & Ship
1 lb 51.80 AED
2 lb 82.80 AED
3 lb 107.60 AED
4 lb 138.60 AED
5 lb 163.40 AED

The differences raised legitimate questions, which is why I requested a detailed breakdown of how my Premium FLEX shipment was being calculated.

What disappointed me most was not the amount itself, but the complete lack of a clear answer.

I provided invoices, shipment history, screenshots, calculator results, and detailed calculations. A representative confirmed that my case had been escalated and specifically stated that the billing calculation, account configuration, and historical shipment details would be reviewed.

However, despite multiple follow-ups, I never received the outcome of that review.

Instead, I received replies from different teams discussing VAT, insurance, delivery status, flight delays, and unrelated case references. At one point, I was even told that my shipment had already been delivered in response to an email asking about the outcome of the billing investigation. Nobody ever answered the central question:

How was the 163.40 AED shipping charge calculated under my Premium FLEX membership?

Eventually, I paid the invoice because I needed the shipment, not because the billing dispute had been resolved. The package was delivered, but the review that was promised was never concluded and no detailed explanation was ever provided.

I also experienced a separate shipment delay involving a lithium battery shipment that was routed through the UK and remained in transit for an extended period without meaningful updates until I repeatedly contacted support.

To be fair, the delivery drivers were professional and helpful, and my shipments ultimately arrived. My issue is not with the delivery staff. My concern is with the fragmented customer service experience, poor communication between departments, and the apparent lack of accountability when a billing dispute is escalated.

The biggest problem was not the charge itself. The biggest problem was spending weeks trying to obtain a clear answer and never receiving one.

Based on this experience, I can no longer recommend Shop & Ship with the same confidence that I once did.

This is absolutely the worst company I’ve ever come across. They don’t give a single f about their customers. I’ve been using them begrudgingly for 8 years! They’ve messed up packages, arrived late but I kept with it because I am a simple customer. But they crossed the line this time by closing the New York address without informing us! My package was sent there and now it’s completely lost and they don’t care. There was no communication about this until June 2nd I looked at every email. So now I’m out of a huge order I made and I’m just screwed because of this horrible company. I would rather pay an extra $100 per shipment than ever use them again.