Daisy Ray Reviews 128

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I got two of the Christmas Eve boxes for my mum and brother and a mystery box to add to their stockings and with some presents for friends. My mum and brother loved their Christmas Eve boxes, I was so... See more

Rated 5 out of 5 stars

Lovely products Packaged really nicely , great for a gift just make sure u close your box and pay delivery unless you’re adding more and don’t need it by a certain date ❤️

Rated 5 out of 5 stars

I thought I would give Daisyray a go as seen some positive recommendations on Instagram and I’m so glad I did! The wax melts are absolutely stunning and the smell lasts a long time. I have also brough... See more

Rated 2 out of 5 stars

Two of the three wax melts I bought (Dark Magic and Wizarding Brew) elicited no scent to my room when burned at all. A neighbour tried what was left of the Dark Magic bar with the same issue. The Mars... See more

Company details

  1. Candle Store
  2. Gift Shop

Written by the company

Daisy Ray offers a wide range of homemade gifts including; wax melts, room sprays, whipped soaps bath bombs and much more - perfect gifts for him or her. All our products are vegan and cruelty free and are carefully hand created in Cornwall, UK. Daisy Ray was founded in 2022 by two sisters Natalie and Rebekah (b)


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

128 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I’ve used Daisy Ray for a couple of…

I’ve used Daisy Ray for a couple of years now, but the more recent orders I’ve made the wax melts don’t smell for as long. They used to smell really strong and let for ages. And the delivery time is between 2-3 weeks to actually receive them.

March 1, 2023
Daisy Ray logo

Reply from Daisy Ray

Hi Jodi, thank you for taking the time to review. Sorry we didn’t meet your expectations. We stayed in touch and explained your parcel was in our time frame but Royal Mail had a hold up their end (once it leaves us we have 0 control) we have giving you updates and tracking info for your parcel when asked. I can see half of your order was bath and body, We haven’t had any other mentions of our wax melts not lasting but thank you for bringing this up as we can now look in to any supplier issues with our oils. 🙂

Daisy Ray xx

Advertisement
Rated 5 out of 5 stars

The smell is divine!!

I ordered a oopsie daisy bag as I’d never tried the waxes from here and they did not disappoint.. the smells are lovely and you can reallly smell it throughout the house which is lovely!! I would definitely recommend and I can’t wait to buy some more!!

March 1, 2023
Rated 5 out of 5 stars

Surprise competition winner

Naturally these wax melts are amazing, first time purchase and they’re one of the best on the market, I love the tots and how you scoop them in, once done really easy to remove from burner. And the biggest bonus I was the surprise winner of the 4000th order and got my order refunded! Brilliant!

January 18, 2023
Rated 3 out of 5 stars

Smell divine … but exceptionally slow to arrive

I have ordered from Daisy Ray twice and the wax melts are lovely. They smell divine, however delivery is expensive in comparison to other providers and exceptionally slow. On both occasions items were not even dispatched for 2 weeks. They are then sent 2nd class delivery so take nearly 3 weeks to arrive.

January 6, 2023
Unprompted review
Daisy Ray logo

Reply from Daisy Ray

Hi jellybean thank you for taking the time to leave a review and we are so glad you liked our wax melts 😊

Unfortunately, if any orders were made towards the end of 2022 postal strikes made our postage a lot slower also we did take some time off over the Christmas period.
We always keep our customers updated if they are to reach out and email us or send a message through any of our socials.

As for cost of postage we charge what Royal Mail charge us unfortunately, we are a small business and are not in a position to be competitive just yet with that price, that also doesn’t include boxes or any packaging to keep your purchases safe. We use Royal Mail second class signed for to keep costs down for the customer but we can definitely look into adding Royal Mail 1st class.

Our 2023 goal is to get more stream line with our turn around times as we are getting busier and there are only 2 of us. But we are very grateful for the feedback, and the orders.

Love Nat and B xx

Advertisement
Rated 5 out of 5 stars

I thought I would give Daisyray a go as…

I thought I would give Daisyray a go as seen some positive recommendations on Instagram and I’m so glad I did! The wax melts are absolutely stunning and the smell lasts a long time. I have also brought some bath things I am looking forward to try. Royal Mail did take a while to deliver due to ongoing strikes but this is totally out of their hands and people should be more patient in these hard times. I will be ordering again as I have already placed me second order xx

December 17, 2022
Rated 5 out of 5 stars

Daisy Ray

I absolutely love this Shop!Daisy Ray is one of the most easiest shops to deal with if there are any issues but also the fact that the description of there products are exact!I order the mega Halloween box and the grinch and absolutely can’t wait for them to come!If you are looking for any gifts or to treat yourself go here!

December 10, 2022
Rated 5 out of 5 stars

The Only Place To Go!!

I won’t shop anywhere else for my wax! The girls at DR work so hard and so much love and thought is put into every item. The packaging is 10/10 and the smell fills your whole house. My deliveries have come swiftly and promptly everytime I’ve ordered, even with Royal Mail strikes and carrier issues, and the girls keep you fully updated via social media with where your orders are upto anyway. 5* business and I wouldn’t stop anywhere else.

November 30, 2022
Unprompted review
Rated 5 out of 5 stars

Must buy!!

Always the best wax melts from these lovely ladies. Their customer service and customer interaction is second to none and they are always so happy to chat. I really enjoy the tiktok lives and am never disappointed with my melts and scents. Will definitely be purchasing again. Support small businesses <3 you won't regret it xx

November 16, 2022
Advertisement
Rated 5 out of 5 stars

AMAZING every single time

Order with these guys all the time, and all I can say is…AMAZING,AMAZING,AMAZING!!!
The products are absolutely amazing packaged beautifully and smell insane. The bath products are also just out of this world. Wouldn’t shop
Anywhere else for my home fragrance needs.

August 31, 2022
Unprompted review
Rated 5 out of 5 stars

New customer and so happy

New customer here 👋🏻 just want to say wax melts are amazing, always kept up to date on socials and the girls are amazing.
And honestly don’t mind waiting that little bit longer for something that’s high quality, Look and smell insane.

November 24, 2022
Unprompted review
Rated 5 out of 5 stars

My go to wax melts now! The cutest!

My order arrived on time and packaged with so much thought, detail and can tell they truly care about their customers and the products. I love the smells and already cannot wait to place another order!

November 28, 2022
Unprompted review
Rated 1 out of 5 stars

Shocking

I placed 2 order and this is the 1st time I have ever ordered from Daisy Ray and unfortunately today I have asked for a refund on both orders!
I was told that issues were with their supplies via couriers and strikes etc! I have received deliveries from other online shops no problem. This said they continue to take orders and your money and then post about bad reviews! If you have issues stop taking people’s money and fulfill the orders for the people who have been waiting. I have unfollowed and will order from other shops. If you place an order for Christmas melts and smells don’t!

November 24, 2022
Daisy Ray logo

Reply from Daisy Ray

Hi Heather, we’re sorry you feel so disappointed. We explained about the boxes across all platforms unfortunately this was completely out of our control and was completely unseen. We are working our absolute hardest to ensure all orders are fulfilled and are shipped in the allocated time and ensuring to keep customers updated of any issues that arise which are out of our control. In regards to your second order this was still within our turn around time. We happily responded to your messages, explained and issued a full refund.

Advertisement
Rated 5 out of 5 stars

Perfect small gifts

I was gifted waxy tots with scoop last year and loving the lasting scent I have purchased for my co workers this Christmas.
Package arrived safely, well boxed and smelling delicious! Hope they all enjoy the melts as much as I do.

December 1, 2022
Unprompted review
Rated 1 out of 5 stars
Daisy Ray logo

Reply from Daisy Ray

Hi Darcey,

We’re sorry to hear that you haven’t received your order yet. Unfortunately, due to the ongoing Royal Mail strikes we are experiencing a lot of delays. As discussed via email, your order has been dispatched from us and is currently with Royal Mail and we are hoping it should arrive in the next few days. However, if it doesn’t arrive we of course will look further into this for you. Kind regards, Daisy Ray.

Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look