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Shop Home Med Reviews 

288
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 205 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful and professional staff for their informative and kind assistance, making interactions pleasant and efficient. Many people found the ordering process straightforward and appreciated prompt confirmations, along with quick actions to receive their products. Reviewers also highlighted the good quality of products, often finding items as advertised, strong, and comfortable for their needs. However, some customers experienced issues with delivery, noting misinformation, unexpected delays, or items arriving damaged or incorrectly. A few others were dissatisfied with customer service, citing difficulties in getting support or coordinating complex deliveries like white glove service.

What people talk about most

Product

Clients share ambiguous opinions on product quality and order accuracy, with some reviewers praising products... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising quick and timely deliveries,... See more

Order

Customers consistently note ambiguous experiences with order, with some praising the ease of ordering and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the helpfulness, patience,... See more

Staff

Reviewers highlight positive aspects of staff, with many customers expressing gratitude for the support and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Order processing was great and they verified I ordered correct item, which I appreciated because it could be an expensive mistake. Unfortunately, they shipped it ground even though I paid for fastest... See more

Rated 5 out of 5 stars

We ordered a peds walker for my 3 year old daughter. The communication was fantastic from the first day and arrived sooner than expected. The devise its self was easy to assemble and ready for use. Sh... See more

Rated 5 out of 5 stars

We called twice to first get information about a high/low motor we needed, then called back to place the order after checking with my sister. Both customer service representatives, Tiffany and Dulce,... See more

Rated 5 out of 5 stars

I ordered two boxes of the We Care Nitrile Gloves 200 Count – Size Small, Color: Shimmering Pink from Home Shop Med. I absolutely love the color, and the quality of the gloves is excellent, very d... See more


Company details

  1. #32 of 33 best companies in Medical Equipment Supplier
  2. #6 of 7 best companies in Disability Equipment Supplier
  3. #9 of 10 best companies in Hospital Equipment and Supplies Store
  4. #17 of 19 best companies in Mobility Equipment Supplier
  5. #6 of 8 best companies in Motor Scooter Dealer
  6. #6 of 7 best companies in Wheelchair Store

Written by the company

Your one-stop shop for health and wellness products. We offer a wide range of affordable high-quality products that can be conveniently ordered online and delivered right to your door. Our team of health experts carefully curates our product selection to ensure you have everything you need to lead a healthy lifestyle. We provide fast and reliable free delivery within 3-5 days, great deals, and a Subscribe & Save program to make shopping with us even more convenient and affordable. Our friendly and knowledgeable customer service team is always available to assist you. Thank you for choosing Shop Home Med as your trusted source for health and wellness products.

A+ Customer Service, Our staff is here to help!

FSA/HSA eligible products

FSA/HSA eligible products
Flexible payment options, including financing and business accounts.

Contact info

Get 10% OFF your first order!

Want 10% off your order? No problem, start shopping now!

3.8

Great

TrustScore 4 out of 5

288 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(288)

202 reviews in the last 12 months

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Rated 1 out of 5 stars

Ship date was 3/5 days and it took over…

Ship date was 3/5 days and it took over a month. Left several messages with no return calls. You have a problem in your company, still have not received the product!!

August 12, 2025
Shop Home Med logo

Reply from Shop Home Med

We’re truly sorry for the delay and the lack of communication you experienced. Unfortunately, the product you ordered was placed on backorder by the manufacturer, and we were not informed of this until after your order was placed. We completely understand how frustrating this must have been, especially given the original estimated shipping timeframe of 3–5 days.

While this situation was outside of our control, we take full responsibility for keeping you updated and should have communicated more promptly. Please reach out to us at so we can confirm the latest shipping details or explore alternative solutions to get you what you need as quickly as possible.

Rated 5 out of 5 stars

Wonderful machine

It was a simple problem the large battery there was a plastic strip that was on the bottom I guess it was to keep the battery from becoming active while in transit smarter brains than I missed it we found it removed it now it works fine. I will return it to a five-star rating instead of the lovely one star I gave it. Well I apologize well it didn't say anything in the paperwork about removing the strip and they need to have better instructions anyway it looked like something they would put out it ain't the company it bought it from it's the company made to lift I mean I'm not a third grader well hey I'll take it back I'm not a kindergartener give me some real instructions with some decent graphics. Anyway we got her together it's working fine. Oh it's a magnificent Beast.

August 4, 2025
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Reply from Shop Home Med

Thanks for the review, Robert!

Rated 5 out of 5 stars

This is my first time shopping at Shop…

This is my first time shopping at Shop Home Med. My experience with the website is good while I shop for the right electricity bed for my Dad. The 10% off coupon is fantastic. The delivery updates on my order via my email is greatly appreciated. I definitely will come back in the future.

August 5, 2025
Rated 3 out of 5 stars
Shop Home Med logo

Reply from Shop Home Med

Thank you for your feedback. We apologize for the delay in your delivery. Most of our items are typically delivered within 3-5 business days, and we strive to get your order to you as quickly as possible. However, once the item is with the delivery company, the shipping times are outside of our direct control.

When you place an order with free shipping, the typical delivery window is 3-5 business days, but for faster shipping, we recommend selecting expedited shipping at checkout.

We appreciate your understanding and are here to assist if you need further assistance with your order.

Rated 5 out of 5 stars

We Care Nitrile Gloves: Shimmering Pink

I ordered two boxes of the We Care Nitrile Gloves 200 Count – Size Small, Color: Shimmering Pink from Home Shop Med. I absolutely love the color, and the quality of the gloves is excellent, very durable, and comfortable to wear.

The only downside was the packaging during delivery. Both boxes arrived beat up and partially ripped. I’ll likely need to transfer them into clear storage boxes for now. In the future, especially if I order in larger bulk, I hope there’s an option for sturdier shipping using corrugated boxes.

That said, I’m still giving this a ⭐️⭐️⭐️⭐️⭐️ rating because the gloves themselves are fantastic and the shipping was fast. I’ll definitely be ordering more soon!

August 4, 2025
Rated 1 out of 5 stars

Restocking fee is $202.45

I have made a purchase of special needs stroller and it took me a little while to get my child to set and try the stroller as it turns out it was very big so I started to requests an exchange. Mind you they dont have an exchange option only option is to return it and then once you get your refund you can place new order.
In 21 emails back in forth they dont tell you how much the restocking fee will be only 25% shipping fee is mentioned
Once I returned it which was done for me as a favor. The total charge cost me $318 from $968 total.Outrageous cost to return an item you never used. I do not recommend this website specifically for parents with special needs children.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Received very fast

Received the correct shoe and size for husband who is very difficult to find shoes that fit. Received fast too, shipped UPS. The best way to ship!

August 2, 2025

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