I was trying to track my humm application, and I chatted with Thales L and got it sorted within minutes. They were very patient and helped me with my document submission. It was a really nice experien... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a fantastic experience using the live web chat today. I was looking to get an appeal and manual review on a recent application to adjust my spending limit to a lower amount. I got through to Co... See more
Company replied
Great experience with humm. The loan setup process was quick, easy, and stress-free. The application was straightforward, communication was clear, and everything went smoothly from start to finish. I... See more
Company replied
It was really easy to set up credit. Just a few simple questions and validations. It also felt really secure at the same time. I needed some help with getting an increase as the item I wanted was more... See more
Company replied
Company details
Written by the company
At humm, we do Buy Now Pay Later a little differently. Instead of just focusing on the little joys in life, we want to allow our customers to fund whatever they need, both big and little.
Contact info
121 Harrington Street, 2000, Sydney, Australia
- shophumm.com
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am satisfied with humm
August 7, 2026
Unprompted review
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I have used Humm for numerous years
I have used Humm for numerous years, it's great and quick. And if you need any assistance it's very easy too. I was chatting live with agent Conner and he was very helpful.
August 7, 2026
Unprompted review
Had a small query and Conner J couldn’t…
Had a small query and Conner J couldn’t be any more helpful.
August 7, 2026
Unprompted review
My expirence with Connor J was very…
My expirence with Connor J was very good, he was very helpful. Wish all the support would be as helpful as he was
August 7, 2026
Unprompted review
Reply from humm Classic
Hi Maciek,
Many thanks for your lovely review.
We are happy to know you received such a great service from Conner, and we will pass your kind words to him.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
I have loan before in HUMM
I have loan before in HUMM
I don't miss payment and now last 1.5 years always declined! This company a bull shit! Never again!
August 6, 2026
Unprompted review
Reply from humm Classic
Hi Marton,
Thanks for your feedback.
Unfortunately, our Credit team was not able to establish financial capacity for a new financial obligation at this time.
Should you wish to discuss your application further, please email us at contactus@shophumm.com.
Kind regards,
Humm team
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Reply from humm Classic
Hi Vivien,
Many thanks for your lovely review.
We are happy to know you received such a great service from Lee, and we will pass your kind words to them.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactuk@shophumm.com.
Kind regards,
Humm team
I purchased a bed from EZ living and…
I purchased a bed from EZ living and used the Humm facility. It was so easy, answered the questions asked online and by the time I left the shop, within an hour, maybe 2 I'd got confirmation that I had been approved. So quick and easy and completely hassle free. A great way to purchase higher end price items.
August 1, 2026
Unprompted review
Reply from humm Classic
Hi Debbie,
Many thanks for your most valuable feedback.
We are absolutely thrilled to know you have been enjoying our service.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Reply from humm Classic
Hi JoyMarilou,
Many thanks for your lovely feedback.
It's great to know our service met your expectations and beyond.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
The process was quick and very easy
The process was quick and very easy, 100% recommended
July 30, 2026
Unprompted review
Reply from humm Classic
Hi Fernando,
Many thanks for your lovely feedback.
We are thrilled to know our service has met your expectations.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
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My experience was good, fast, easy & seamless.
My experience was good, fast and easy.
July 30, 2026
Unprompted review
Reply from humm Classic
Hi Fa,
Many thanks for your lovely feedback.
We are thrilled to know our service has met your expectations.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Went easier than I expected .The most…
Went easier than I expected .The most impressive thing about it is the non interest.Well done guys
July 29, 2026
Unprompted review
Reply from humm Classic
Hi Labby,
Many thanks for your compliments!
We are thrilled to know your experience with humm was so smooth and effortless. We can’t wait to welcome you back for another wonderful experience.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
They are crap to go for loan with it…
They are crap to go for loan with it took a week for them to tell me they needed more papper work there bank app don't work there call center staff don't know what there doing one said they got the papper work and next one sail no not got it I do not recommend going with the unless u want a bit pain
August 2, 2026
Unprompted review
Reply from humm Classic
Hi Dale,
We're sorry to hear about your experience and understand how frustrating it would be to receive conflicting information and delays during the application process.
In some cases, additional documentation may be required to assess an application, however we appreciate that clear and consistent communication is important throughout the process.
We’d like to take a closer look at what happened with your application so we can provide clarity and help get things back on track. Please reach out to our team via email to customer@hummloan.com and we’ll investigate this as a priority.
We appreciate your patience and hope to make this a much smoother experience moving forward.
Regards,
The humm Support Team
Excellent and swift service
Excellent and swift service. Got same day approval, seamless process
July 27, 2026
Unprompted review
Reply from humm Classic
Hi Justice,
Many thanks for your compliments!
We are thrilled to know your experience with humm was so smooth and effortless. We can’t wait to welcome you back for another wonderful experience.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
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Great experience
Great experience, smooth effortless and approval was rather quick! Would highly recommend
July 27, 2026
Unprompted review
Reply from humm Classic
Hi Claudia,
Many thanks for your compliments!
We are thrilled to know your experience with humm was so smooth and effortless. We can’t wait to welcome you back for another wonderful experience.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Thales L
Thales L. was really helpful. He listened my questions and alway answered on time.
July 29, 2026
Unprompted review
Reply from humm Classic
Hi Mert,
Many thanks for your lovely review.
We are happy to know you received such a great service from Thales, and we will pass your kind words to him.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
We are Humm merchant
We are Humm merchant. Humm has terrible merchant service. We called Marchant support several times, but they never resolved the issue. Our customers get upset with us because we recommended Humm. Never again.
July 29, 2026
Unprompted review
Humm very reliable
How loan application is do treat as quickly as possible made the humm great and made me to experienced something unquie different about humm and other lenders institutions. Humm is awesome and I am happy to partner with them.
July 25, 2026
Unprompted review
Reply from humm Classic
Hi Daniel,
Many thanks for taking the time to leave us such a lovely review.
We are thrilled to know our services have met your expectations.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
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Great rates through Harvey Norman
Great rates through Harvey Norman. And approved in under 12 hours
July 23, 2026
Unprompted review
Reply from humm Classic
Hi Richard,
Many thanks for taking the time to leave us such a lovely review.
We are thrilled to know our services have met your expectations.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Great service
Great service. Thales L. was able to provide a quick response.
July 27, 2026
Unprompted review
Reply from humm Classic
Hi Elisa,
Many thanks for your lovely review.
We are glad to know the service provided by Thales was so quick and efficient.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Top Tier Customer Service
Humm itself is fantastic, you can use it to buy almost everything. Very reasonable APRs aswell. But what makes it more perfect is the customer service, everyone is knowledgeable and very helpful. Specially Thelesa L.
July 27, 2026
Unprompted review
Reply from humm Classic
Hi Bernard,
Many thanks for your lovely review! It's great to know you have received such an efficient and helpful assistance from our support team.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactuk@shophumm.com.
Kind regards,
Humm team
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