I had a fantastic experience using the live web chat today. I was looking to get an appeal and manual review on a recent application to adjust my spending limit to a lower amount. I got through to Co... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m very happy with my experience with humm Classic. The application and approval process was quick, easy and very simple, which made the whole purchase experience smooth and stress-free. It is such a... See more
Company replied
It was really easy to set up credit. Just a few simple questions and validations. It also felt really secure at the same time. I needed some help with getting an increase as the item I wanted was more... See more
Company replied
Connor, a customer service representative was super helpful when I had a query about a manual payment on my account. He was very detailed and professional and just gave overall exceptional service. I... See more
Company replied
Company details
Written by the company
At humm, we do Buy Now Pay Later a little differently. Instead of just focusing on the little joys in life, we want to allow our customers to fund whatever they need, both big and little.
Contact info
121 Harrington Street, 2000, Sydney, Australia
- shophumm.com
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Master class
The ease of setup and the application process. Detailed payment plans in place.
Would recommend a wider range of suppliers
June 27, 2026
Unprompted review
Reply from humm Classic
Hi Divan,
Many thanks for taking the time to leave us a review.
We appreciate your compliments and your feedback was passed to our sales team.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
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No problems
June 24, 2026
Unprompted review
Reply from humm Classic
Hi Dr. Borsuk,
Many thanks for your feedback.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Great response time and helpful.
Great response time and helpful.
Conner J was fantastic at explaining everything to me and helping me with any issues at all.
June 30, 2026
Unprompted review
Reply from humm Classic
Hi Analytical Aaron,
Thank you so much for taking the time to share your experience.
We are incredibly lucky to have Conner on our team, and we're so glad they went above and beyond for you. We'll definitely be sharing this shoutout with the team.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
It was so easy to apply and the…
It was so easy to apply and the decision was fast. I needed it for a new tv , and I had one 2 hours later.
Great service
June 26, 2026
Unprompted review
Reply from humm Classic
Hi Tara,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Excellent service
It was so easy to do & the lady in the shop was very helpful
June 25, 2026
Unprompted review
Reply from humm Classic
Hi Lavinia,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
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Extremely easy to apply and excellent…
Extremely easy to apply and excellent service from the person I contacted.
June 24, 2026
Unprompted review
Reply from humm Classic
Hi Damien,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Reply from humm Classic
Hi Honey,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
I've been Humm client for a years now
I've been Humm client for a years now, and I can say that it is great to use their service. The live chat was fast in review my enquires. Thanks Conner J.
June 25, 2026
Unprompted review
Reply from humm Classic
Hi Andre,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Easy to apply ans efficient
June 13, 2026
Unprompted review
Reply from humm Classic
Hi Ailish,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
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It was fantastic and very easy and…
It was fantastic and very easy and transparent
June 20, 2026
Unprompted review
Reply from humm Classic
Hi Imad,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
So easy to do and such a help with the…
So easy to do and such a help with the cost of living these days,highly recommend to use this service
June 19, 2026
Unprompted review
Reply from humm Classic
Hi Conall,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
So easy to use and fast reply great…
So easy to use and fast reply great service will use again
June 21, 2026
Unprompted review
Reply from humm Classic
Hi Michelle,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Small loan
Good experience approved quickly just a bit long filling out the forms but other then that all good .
June 15, 2026
Unprompted review
Reply from humm Classic
Hi Darren,
Many thanks for taking the time to leave us a review.
We take our customers' feedback very seriously and will pass your comments to our management.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
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Quick approval.Fast service
Quick approval.Fast service. Very convenient. Love it..
June 21, 2026
Unprompted review
Reply from humm Classic
Hi Angel,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Acceptance virtually zero for customers
Signed up for Humm as a premium aesthetics clinic in London to provide what seems like a great spread of 0% options for finance. The acceptance rate over a year is 1 out of 10 so far (I rarely even try any more), even with people who appear to have excellent jobs and were ultimately fine paying all in one go. I tried myself for a small 1k loan over 12 months which was negligible payment and was declined. This also leaves a hard check on credit file which is for nothing it seems. I don't know if they weight applications differently for the products and industry but the service is essentially useless. Very confusing interface and little support or guidance.
June 24, 2026
Unprompted review
I had a fantastic experience using the…
I had a fantastic experience using the live web chat today. I was looking to get an appeal and manual review on a recent application to adjust my spending limit to a lower amount. I got through to Conner J, and he was incredibly helpful. As soon as I explained the situation, he looked into my file and immediately escalated my query to the credit team as a priority, promising a turnaround via email within the hour. Really brilliant, efficient customer service. Thanks, Conner!
June 24, 2026
Unprompted review
Reply from humm Classic
Hi Mr. Laurenzo,
Thank you for the wonderful 5-star rating.
We strive to provide excellent service, and it's delightful to know that Conner delivered that for you. We truly appreciate your support and look forward to welcoming you back.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Great experience and stuff
Great experience and stuff, especially Conner J
June 24, 2026
Unprompted review
Reply from humm Classic
Hi George,
Thank you so much for taking the time to share your experience.
We are incredibly lucky to have Conner on our team, and we're so glad they went above and beyond for you. We'll definitely be sharing this shoutout with the team.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
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I had a great experience with humm
I had a great experience with humm. Everything from start to the end went nice and smooth. Very quick replay and positive answer within a minutes.
Definitely will use it again.
June 19, 2026
Unprompted review
Reply from humm Classic
Hi Robert,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Conner J very quick with replying
Conner J very quick with replying. Good service
June 22, 2026
Unprompted review
Reply from humm Classic
Hi Justin,
Thank you so much for the fantastic review!
We are thrilled to hear that Conner took such great care of you. We pride ourselves on our service, and it's wonderful to know their hard work made a difference.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Connor J was really helpful and super…
Connor J was really helpful and super quick to respond. He answered all my questions in minutes and made everything easy to understand. Really appreciate the great support.
June 22, 2026
Unprompted review
Reply from humm Classic
Hi Claudia,
Thank you so much for taking the time to share your experience.
We are incredibly lucky to have Conner on our team, and we're so glad they went above and beyond for you. We'll definitely be sharing this shoutout with the team.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
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