I had a fantastic experience using the live web chat today. I was looking to get an appeal and manual review on a recent application to adjust my spending limit to a lower amount. I got through to Co... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m very happy with my experience with humm Classic. The application and approval process was quick, easy and very simple, which made the whole purchase experience smooth and stress-free. It is such a... See more
Company replied
It was really easy to set up credit. Just a few simple questions and validations. It also felt really secure at the same time. I needed some help with getting an increase as the item I wanted was more... See more
Company replied
Connor, a customer service representative was super helpful when I had a query about a manual payment on my account. He was very detailed and professional and just gave overall exceptional service. I... See more
Company replied
Company details
Written by the company
At humm, we do Buy Now Pay Later a little differently. Instead of just focusing on the little joys in life, we want to allow our customers to fund whatever they need, both big and little.
Contact info
121 Harrington Street, 2000, Sydney, Australia
- shophumm.com
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love their service and management and…
I love their service and management and the trust . Thanks alot
June 20, 2026
Unprompted review
Reply from humm Classic
Hi Vaibhav,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
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Easy to get approved,quick service.
Easy to get approved,quick service.
June 21, 2026
Unprompted review
Reply from humm Classic
Hi Grzegorz,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
It was easy to do and easy to…
It was easy to do and easy to understand. Good interaction
June 17, 2026
Unprompted review
Reply from humm Classic
Hi Anna,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Great company to work with
Great company to work with, fast and efficient service
June 18, 2026
Unprompted review
Reply from humm Classic
Hi Lee,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
This was my first time shopping with…
This was my first time shopping with Humm. I was very surprised because I received an "acceptance" almost immediately and since then I have purchased the product I wanted. It was fast, smooth and I can only recommend Humm!
June 16, 2026
Unprompted review
Reply from humm Classic
Hi Jozsefne,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
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Connor J was very efficient and quick…
Connor J was very efficient and quick to respond
June 18, 2026
Unprompted review
Reply from humm Classic
Hi Rachel,
Thank you so much for taking the time to share your experience.
We are incredibly lucky to have Conner on our team, and we're so glad they went above and beyond for you. We'll definitely be sharing this shoutout with the team.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
SERVICE WAS EXCELLENT
SERVICE WAS EXCELLENT, SPEEDY RESPONSE. WELL RECOMMENDED CONNER J. BRILLIANT CUSTOMER SERVICE.
June 17, 2026
Unprompted review
Reply from humm Classic
Hi Jo,
Thank you so much for the fantastic review!
We are thrilled to hear that Conner took such great care of you. We pride ourselves on our service, and it's wonderful to know their hard work made a difference.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Conner J was very helpful and…
Conner J was very helpful and efficient, it was a pleasure to deal with HUmm
June 17, 2026
Unprompted review
Reply from humm Classic
Hi Karina,
Thank you for the wonderful 5-star rating.
We strive to provide excellent service, and it's delightful to know that Conner delivered that for you. We truly appreciate your support and look forward to welcoming you back.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
First Application
Application is so simple.
Quick reply from customer service.
Fast finance. You can get what you need in the blink of an eye!
Thanks guys...
June 6, 2026
Unprompted review
Reply from humm Classic
Hi Omar,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
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Lots of cost involved even though it…
Lots of cost involved even though it says interest free during the first 24 months.
June 9, 2026
Unprompted review
Reply from humm Classic
Hi Pravin,
Many thanks for your feedback.
There are different payment plans available some of which do have interest, depending on the amount of the loan and the retailer in question. All available payment plans can be checked at any moment on our website www.shophumm.com/ie.
Should you have any further questions please do not hesitate to contact us at contactus@shophumm.com.
Kind regards,
Humm team
I am very satisfied with humm's…
I am very satisfied with humm's service. The application process was quick, transparent, and easy. Everything went smoothly. I would definitely recommend them if you need financing.
June 8, 2026
Unprompted review
Reply from humm Classic
Hi Meri,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Very happy with the furniture I was…
Very happy with the furniture I was able to buy thanks to humm. Will definitely use again in the future.
June 4, 2026
Unprompted review
Reply from humm Classic
Hi hogwartsgeek,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
It's good
It's good, the approval was quick and it's not complicated at all.
June 9, 2026
Unprompted review
Reply from humm Classic
Hi Chamaiporn,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
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Great experience!!!!!!
June 12, 2026
Unprompted review
Reply from humm Classic
Hi Olga,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
It was easy to set up but the only…
It was easy to set up but the only small thing is it took 3 days to get the loan approval but once it was approved I went into Harvey Norman and got my phone very happy
June 8, 2026
Unprompted review
Reply from humm Classic
Hi Peter,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
So easy and straight forward
So easy and straight forward. Approval in a few minutes.
Seamless transaction.
Thank-you.
June 5, 2026
Unprompted review
Reply from humm Classic
Hi Kevin,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Very fast,I didn't know what to do at…
Very fast,I didn't know what to do at first as it was my first time, when I did went smoothly, humm are very helpful when i asked for help.
June 5, 2026
Unprompted review
Reply from humm Classic
Hi Lisa,
Thank you for taking the time to share your feedback with us. We’re delighted to see that you had a positive experience overall.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
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Really great.
Really great.
I had no problem getting up and running
Took a few minutes.
June 2, 2026
Unprompted review
Reply from humm Classic
Hi Tracy,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Great service and excellent customer…
Great service and excellent customer support.
June 6, 2026
Unprompted review
Reply from humm Classic
Hi Sean,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Excellent service
Excellent service. Easy Application and quick reply. Highly recommended.
June 5, 2026
Unprompted review
Reply from humm Classic
Hi Sabrina,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
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