humm Classic Reviews 

2,022
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 584 reviews, reviewers overwhelmingly had a great experience with this company, reflecting the reliable financial services provided. Customers frequently mention that the online loan application and setup procedures are exceptionally quick, smooth, and entirely straightforward from start to finish. Many people also praise the dedicated support staff for being prompt, incredibly helpful, and efficient when handling various account queries through live chat. Some reviewers were not happy with the customer service, noting frustrating issues such as poor communication, unhelpful responses, and a lack of proper follow-up. A few individuals experienced difficulties getting clear answers regarding their account details, contract issues, or obtaining assistance when attempting to resolve problems.

What people talk about most

User experience

Reviewers express strong satisfaction with the user experience, highlighting that the entire process is... See more

Staff

Customers had positive experiences with staff, praising agents for being prompt, helpful, and efficient.... See more

Service

Reviewers highlight positive aspects of service, noting that everything went smoothly and efficiently without... See more

Response time

Customers consistently note positive experiences with response_time, praising the instantaneous feedback and... See more

Customer service

Users describe positive interactions with customer service, highlighting efficient support and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

​I had a fantastic experience using the live web chat today. I was looking to get an appeal and manual review on a recent application to adjust my spending limit to a lower amount. I got through to Co... See more

Company replied

Rated 5 out of 5 stars

I was trying to track my humm application, and I chatted with Thales L and got it sorted within minutes. They were very patient and helped me with my document submission. It was a really nice experien... See more

Company replied

Rated 5 out of 5 stars

Conner J was prompt to answer, efficient in helping and went above and beyond to speed my application. Humm customerchat support is excellent, easy to access, with clear hours and a responsive team... See more

Rated 5 out of 5 stars

Great experience with humm. The loan setup process was quick, easy, and stress-free. The application was straightforward, communication was clear, and everything went smoothly from start to finish. I... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. e-Commerce Solution Provider
  3. Payment Service

Written by the company

At humm, we do Buy Now Pay Later a little differently. Instead of just focusing on the little joys in life, we want to allow our customers to fund whatever they need, both big and little.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,022)

587 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great Service

I was approved within a few hours, then I just went into the store where I wanted to purchase the goods and I like the fact you can pay in installments.

August 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Exceptional Service from Humm


Exceptional Service from Humm
I recently applied for a loan through Humm and was genuinely impressed by the efficiency and professionalism of the entire process. From the outset, the application was exceptionally smooth, straightforward, and remarkably quick, with clear communication throughout.
What stood out most was how seamless the experience felt. There was no unnecessary complexity or delay, and the process was handled with a level of efficiency that is increasingly rare. Humm has clearly placed considerable emphasis on making the customer journey as simple and convenient as possible.
I am extremely pleased with my experience and would have no hesitation in recommending Humm to anyone looking for a reliable, efficient, and customer-focused service. A thoroughly positive experience from start to finish.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Very easy process

Very easy process. Got it done quick. I will certainly use them a lot more going forward 5 stars

August 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Conner J: 5 stars *****

Conner J was prompt to answer, efficient in helping and went above and beyond to speed my application.
Humm customerchat support is excellent, easy to access, with clear hours and a responsive team.
I highly recommend them.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Humm-Excellence

I applied for a Humm loan expecting to hear back in a few days, but was hugely surprised and impressed by the instantaneous feedback received, approving the loan. The entire process was very quick & easy, and I'm hugely impressed with Humm. Great service all round, I'll definitely recommend Humm to colleagues, friends & family. Keep up the great work!! 😊

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service

Relating specifically to customer service upon creating an application.

Connor was very quick to respond and I was sorted out within 5 minutes.

August 20, 2026
Unprompted review
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Rated 5 out of 5 stars

“Excellent service from start to…

“Excellent service from start to finish. The application process was straightforward, and the customer service was very helpful and professional. I am very pleased with my experience with Rate Humm Classic and would highly recommend their service.”

August 3, 2026
Unprompted review

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