I’m very happy with my experience with humm Classic. The application and approval process was quick, easy and very simple, which made the whole purchase experience smooth and stress-free. It is such a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was really easy to set up credit. Just a few simple questions and validations. It also felt really secure at the same time. I needed some help with getting an increase as the item I wanted was more... See more
Company replied
Connor, a customer service representative was super helpful when I had a query about a manual payment on my account. He was very detailed and professional and just gave overall exceptional service. I... See more
Company replied
Very easy application process and interlink with the order. I pre ordered the new Galaxy S26 Ultra phone and the application process was really smooth and prompt. I also love the 0% APR that Humm offe... See more
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Company details
Written by the company
At humm, we do Buy Now Pay Later a little differently. Instead of just focusing on the little joys in life, we want to allow our customers to fund whatever they need, both big and little.
Contact info
121 Harrington Street, 2000, Sydney, Australia
- shophumm.com
4.7
Excellent
2K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from humm Classic
Hi Catalina
Thanks for posting your review and good to hear you found the process customer friendly.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
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To be very honest, all in all, it's fantastic 👏
To be very honest, it is a small bit complicated. I guess before I applied had I known that my documents needed to be in PDF formation it would have been great. I am on DISABILITY ALLOWANCE and I thought Humm declined me last year because of that reason. However, this time it was great knowing it wasn't because of my Social welfare status. Anyone that is thinking of trying to get finance, it is possible. Very possible with Humm. I totally am very happy with my new Samsung Mobile S26 Ultra. I couldn't have afforded it otherwise. If you want to purchase something and could do with the help of finance ( with no interest) 😀, definitely go and apply to Humm. Have your ID ,Household bill and Bank account details in PDF format and your almost there. Goodluck, thank you Humm 😊
March 12, 2026
Unprompted review
Reply from humm Classic
Hi N Paul
Thanks for taking the time to leave a review.
We have noted your feedback on the documents - as we need these uploaded during the application process they do need to be in an electronic format.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Say to apply and very fast response …
Say to apply and very fast response delighted how fast and smooth it went
March 3, 2026
Unprompted review
Reply from humm Classic
Hi Sean,
Many thanks for your lovely review.
We are thrilled to see you are happy with the service received and with the speed of the response time in particular.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
A great great experience
This was a great experience to be able to apply for monthly payments with Humm, so easy to apply, & the process comes very fast. I look forward to telling my friends & family of the ease of the process, when they look for a financial payment plan. And I will be using this again.
March 10, 2026
Unprompted review
Reply from humm Classic
Hi Mr. Garland,
It's an honour to receive such a raving review, we would like to sincerely thank you for taking the time to leave us such compliments!
Customers like yourself are the reason we are able to grow and succeed.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Reply from humm Classic
Hi Zydrunas,
We appreciate you taking the time to leave us a review.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
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It's easy and fast relaxing process
It's easy and fast relaxing process, great EMI plans with reasonable interest rates.
March 6, 2026
Unprompted review
Reply from humm Classic
Hi Emmanuel,
Thanks for your lovely review.
It's amazing to see you are happy with the service received.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
The application process was very…
The application process was very straightforward and easy.
I was impressed with the speed with which they made their decision.
February 11, 2026
Unprompted review
Reply from humm Classic
Hi Colette,
Many thanks for your lovely review.
We are thrilled to see you are happy with the service received and with the speed of the response time in particular.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Quick and easy to set up
Quick and easy to set up.
10 mins max.
Very quick decision. (30mins)
March 8, 2026
Unprompted review
Reply from humm Classic
Hi Samuel,
Many thanks for your lively review.
We appreciate your compliments for our service shared with our Trustpilot users.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
I found this app really un user…
I found this app really un user friendly
There was no one to contact for advice
Only email
Instructions not easy to follow
March 10, 2026
Unprompted review
Reply from humm Classic
Hi Collette
Thanks for your email and feedback.
We are available through phone, Live Chat and email to respond to enquiries.
We would be eager to get further information on the issues you found challenging with our process.
If you would like to call us on 01 960 1601 or email us at contactus@shophumm.com and we will reach out to assist.
Kind regards
humm
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Reply from humm Classic
Hi Humphrey
We appreciate you taking the time to leave us a review.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Very quick service.
Very quick service.
Overall the process was pretty straightforward, and after submitting required details, the process was quick!
March 6, 2026
Unprompted review
Reply from humm Classic
Hi Gordon
We appreciate you taking the time to provide your feedback.
Glad to hear you found our process quick and customer friendly.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
It was a nice experience with humm.
March 8, 2026
Unprompted review
Reply from humm Classic
Hi Owabor
Appreciate you taking the time to provide your feedback.
Good to hear you found the customer experience positive.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Reply from humm Classic
Hi Knowledge
Thanks for taking the time to leave a review. Great to hear you found us easy to deal with.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactuk@shophumm.com
Kind regards,
Humm team
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Reply from humm Classic
Hi Nasrullah
Thanks for taking the time to provide us with your feedback.
Great to hear your experience was positive and hassle free.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Was very fast deal done:)
March 5, 2026
Unprompted review
Reply from humm Classic
Hi Andrius
We appreciate the positive feedback and great to hear you found our process quick and customer friendly.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Amazing experience 🥰
March 6, 2026
Unprompted review
Reply from humm Classic
Hi Luis
Appreciate you taking the time to provide your feedback and great to hear you found our customer experience positive.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
I bought a laptop in Harvey Norman
I bought a laptop in Harvey Norman. A few documents disclosed and credit was granted.
Great that you can pay ahead to avoid paying interest on remaining scheduled payments.
March 4, 2026
Unprompted review
Reply from humm Classic
Hi J
Thanks for the positive feedback and great to hear you found our process easy, quick and customer friendly.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
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Perfect for help buy new thinks I loved…
Perfect for help buy new thinks I loved 😍
March 5, 2026
Unprompted review
Reply from humm Classic
Hi Anderson
Thanks for your lovely review and we love having you as a customer!
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Excellent customer support
Excellent customer support
Really easy to use/ navigate website
Highly recommend 👌
March 6, 2026
Unprompted review
Reply from humm Classic
Hi Catherine,
Thanks for taking the time to provide us with your review.
We re glad you have found the overall customer experience to be positive.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
very helpful customer service in…
very helpful customer service in getting your loan approved
March 6, 2026
Unprompted review
Reply from humm Classic
Hi Junixxx
Many thanks for your positive review.
Great to hear you found our customer service met your expectations.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
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