ShopiPersia Reviews 368

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers had a great experience with this company. Customers are consistently satisfied with the high quality of the products received, often noting their authenticity and excellent condition upon arrival. Many people praise the exceptional service, highlighting the helpfulness and professionalism of the staff, who go above and beyond to ensure a smooth experience. The packaging is frequently mentioned as being neat, well-protected, and carefully wrapped, contributing to the items arriving safely. However, some customers also noted issues with delivery and order fulfillment, experiencing significant delays, unreceived items, or a lack of communication regarding their shipments. A few other people also felt that incorrect custom codes or returned orders led to dissatisfaction, with charges still being applied despite not receiving the product.

What people talk about most

Product

Customers are highly satisfied with the product quality, often describing items as beautiful, high-quality,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising timely arrivals... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing satisfaction and a... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of products... See more

Service

Consumers find service to be positive, with many describing it as fast, convenient, and amazing overall.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so glad I found ShopiPersia. I purchased Lavna Kebab Maker Machine and shipped to Sydney Australia with absolutely no problems and full tracking. Best way to communicate is with WhatsApp and don’... See more

Rated 5 out of 5 stars

Although it took a bit longer to receive my order than advertised, Saeed did an excellent job in keeping in contact with me. He sent updates as well as prompt replies to all my email inquires which re... See more

Rated 5 out of 5 stars

Amazing experience with ShopiPersia. It is hard to trust online websites that you have no experience with, so I was sceptical at first. Fortunately, Saeed was excellent and the website is very clear a... See more

Rated 5 out of 5 stars

Bought homemade Lavashak from here. It came from Iran to the UK and it shows in the quality, the taste is so authentic. To be specific I bought the ghare ghorot lavashak and it is so sour and... See more


Company details

  1. Art Handcraft

Written by the company

Discover & Shop Online the Privileged Persian Goods, Handicrafts & Souvenirs at ShopiPersia | Persian Music Instruments, Farsi Books, Grocery, Carpet, Rug.


Contact info

4.1

Great

TrustScore 4 out of 5

368 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

I ordered items 6 month ago

I ordered items 6 month ago. They sent the wrong custom codes which resulted in my order not being cleared and the order was returned. They confirmed that they received my order back and then just silence. No refund, no items sent.
This is such deception and I will advise to avoid being scammed by this company.
They claim to have refunded me and when I asked for proof of this refund it was never provided. I am still waiting.

June 3, 2025
Unprompted review
ShopiPersia logo

Reply from ShopiPersia

Thank you for your feedback. We understand your frustration and would like to clarify the situation.

Your payment has already been refunded in full. However, we must respectfully point out that there was no fault on our part. You ordered plant seeds, which unfortunately are prohibited for import into Ireland. As a result, the postal service and customs authorities returned the package.

The customs code used was correct and accurately described the contents of the shipment. The issue was not due to an incorrect code, but rather due to Ireland’s strict import regulations regarding seeds.

Please understand that we also incurred shipping costs to send your order, and the return was outside of our control. We believe negative comments and accusations of deception are unfair in this case, as we followed all proper procedures and provided a refund once the package was returned.

We value all our customers and strive to ensure a smooth experience. We kindly ask that you consider the facts and local regulations before drawing conclusions. Thank you for your understanding.

Kind regards,

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Rated 5 out of 5 stars

Not that great

Not that great. After several weeks of delay I only received one of the items only and not the second one.
Initially I wanted to opt for money to be refunded but given the credit card is now closed I chose to have the second item delivered and I still have not received it.

April 28, 2025
Rated 5 out of 5 stars

amazing customer service

great customer service, helped me with a coupon not working. shipped in time and for a reasonable price. Minor damage on the packaging material for the book when it arrived, probably happened during shipping.

April 28, 2025
Rated 5 out of 5 stars

It took a while for my items to get…

It took a while for my items to get here but they did eventually! In the meantime they kept in touch with me every time I asked for an update! They were great to deal with ! Very professional! They went out of there way for me ! Thank u Shopipersia !Highly recommended!

June 1, 2025
Unprompted review
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Rated 1 out of 5 stars

AVOID AT ALL COSTS

AVOID AT ALL COSTS
UPDATE - Shopipersia have given out my personal phone number to complete strangers and told them to contact me regarding their orders. Absolutely disgusting behaviour from a "company"

Order a book in English called Tallarn. I recieved a random book in Arabic. They did not update any sort of tracking or reply when contacted. Contacted them on the WhatsApp and basically got laughed at over it. Thankfully I managed to get my money back thanks to paypal as they were ignoring all communication.

And shopipersia. You are purely a scam site. I am glad I got my money back seeing as you never intended to send me the correct book in the first place.

April 24, 2025
Unprompted review
ShopiPersia logo

Reply from ShopiPersia

We are very glad that the wrong book was sent to you. Fortunately, this helped prevent an online fraud. The person placed an order and, after the book was shipped, they filed a PayPal chargeback without informing us, reclaiming the payment weeks before actually receiving the book.

Rated 5 out of 5 stars

I recently bought an instrument

I recently bought an instrument. I’m very happy with this purchase! The product is exactly as described, high quality, and arrived on time. Highly recommend.

March 26, 2025
Unprompted review
Rated 1 out of 5 stars

REFUND GONE MISSING

This is my second review of this Unscrupulous company.
Having placed an order on the 6th March 2025 and cancelled the Order later on the same day I still after twenty days have not received my REFUND.
I noticed from previous reviews I am not the only one experiencing this matter. Charging customers and blaming the banks and not returning your monies / refunds.
The company have now gone silence and ignoring all communication.
Previous communications were from Saeed Azadbakhsh, who is supposed to be the one man band CEO and the biggest E-Commerce shop in the Middel East .

I am sure he will reply to this review .............

Guess what SAEED been ignoring my emais but as though he replied to my review.

Still blaming my bank who have no knowledge of this refund.

What a SCAM.

March 6, 2025
Unprompted review
ShopiPersia logo

Reply from ShopiPersia

This is not the appropriate place to follow up on requests. You should track your request through the website. As mentioned in the emails you sent and were informed about, your amount has been refunded. If you have not received the amount, you need to contact your bank and follow up. Trustpilot is not a bank. Your bank may have certain limitations.

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Rated 5 out of 5 stars

Excellent experience

Excellent experience: service, customer care and product (illustrated "Shahnameh" in nastaliq). Economy delivery from South Iran to Barcelona in 17 days, with somewhat quirky, yet correct tracking system; even payment through Paypal could not detract from the experience: the little annoyance was more on the side of the seller, since it seemed to take the full standard two-day delay to verify the payment: at least they did not reject the transaction, as it can be the case with Iran-related businesses.

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing stuff

Easy purchase , safe payment , fast delivery I am really satisfied by ordering from this site and I highly recommend to others , if u seek to buy traditional Iranian stuff such as carpet or saffron or anything else I really amazed by their service and I suggest u this site

April 16, 2024
Unprompted review
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Rated 1 out of 5 stars

Ordered a book around 3-4 months ago

Ordered a book around 3-4 months ago, didn't arrive, have emailed them maybe 20 times, got one reply that I should call customs. I don't have an order nr, no information, what should I refer customs to? Now they've completely stopped answering, after I paid for the book and the tolls. I can't get them to reply. This is robbery. My money is gone, and there's no way of getting them to answer. Scam site

January 28, 2025
Unprompted review
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Rated 2 out of 5 stars

I ordered this product because of how…

I ordered this product because of how it looked in the image on the website, but unfortunately, what I received was different from what was shown. While the quality wasn’t bad, I expected the product to match the image exactly. Please ensure the pictures on the website accurately reflect the actual product for a better shopping experience

December 16, 2024
Rated 4 out of 5 stars

Buy with confidence!

There were delays in shipment and a lag in communication, however these struggles were overcome by ShopiPersia working with their shipping partners to deliver my package from Dubai to East Coast of United States in record time. Buy with confidence.

December 18, 2024

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