Luxium Reviews 

1,368
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,262 reviews, reviewers overwhelmingly had a great experience with this company. Customers found the products to be well-made, functional, and exactly as advertised, with many appreciating the detailed descriptions that helped them make informed decisions. The website and ordering process were consistently praised for being easy to navigate, quick, and providing ample information, making the overall buying experience enjoyable. However, some customers also noted issues with product durability, experiencing malfunctions like blank screens or non-working buttons after a period of use. Additionally, a few people were dissatisfied with customer service, citing slow email responses and difficulties with returns for unopened products.

What people talk about most

Product

Customers had positive experiences with product, with many considering it a solid and decent purchase that... See more

User experience

Consumers find user experience to be positive, with many praising the easy setup and user-friendly website... See more

Website

Reviewers express satisfaction with the website, highlighting its user-friendly design and ease of... See more

Order

Customers consistently note positive experiences with order, praising the smooth and user-friendly ordering... See more

Quality

Reviewers highlight positive aspects of quality, praising the solid build, accurate tracking, and overall... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After much research into purchase options, I was impressed by what was on offer through this brand. The watch I chose was a good size and not too big like many others. Its features were great but even... See more

Rated 5 out of 5 stars

I love how detailed the advertisement is. I clicked right away. I have been looking for a sturdy watch for my contractor husband. The website gave loads more information and I was sold on it stra... See more

Rated 5 out of 5 stars

Process was easy from start to finish and website was a breeze to nevigate Reading the reviews available I do not expect any problems when my order arrives


Company details

  1. #27 of 46 best companies in Watch Store
  2. #19 of 66 best companies in Electronics Company
  3. #2 of 11 best companies in Watch Manufacturer

Written by the company

At Luxium, we believe technology should be tough, reliable, and accessible. You shouldn’t have to spend a fortune just to get gear that actually works when you need it. That’s why we focus on creating durable, high-performance products that are built to last without the big-tech price tag. Built strong. Priced fair. Made to last. That’s the Luxium standard.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(1,368)

1,248 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Easy to use website

Easy to use website. Everything about the product was there to see right away. Made my shopping experience extremely easy, quick, and wanting to return soon!

March 15, 2026
Unprompted review
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Rated 2 out of 5 stars

Update the watch in the app ruins the watch

Got the watch delivered fast, it’s a great looking watch( Luxium ultra) downloading the app was easy. Now on to the bad part, I had the watch for about a week and had to do an update on it through the app, once I did the update the watch went to crap it wouldn’t turn off or reset hardly ever would keep track of sleep or monitor any activity’s . The buttons on the side wouldn’t work. And the company’s customer service takes at least a week to reply to any e-mails you send them. And returning the watch for reimbursement or to get new watch that works ( well I’m still waiting on the e-mail to tell me if I can return it or not) so if you buy one of these watches remember to keep your order number and the watch model you bought because they will ask for that info in the e-mail if you try to return it. I would definitely not buy this watch

March 12, 2026
Unprompted review
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Rated 2 out of 5 stars

New watch on the way

Very easy to use website I can’t wait to get my hands on this new watch I work out at the gym and operate heavy equipment so I’m in the elements all day.
I will definitely give my thoughts on how it performs
Please note this is an inexpensive watch their lifelong #Warranty is BS. I would recommend looking elsewhere for a different brand cheap watch.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Good Customer Service

Good Customer Service. This company seems to be interested in their customers. And, if the product lasts as long as their ads say, and the products are as tough as they claim, this is a no-brainer for people looking at a good watch at a reasonable price.

March 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Had my eye on one of these watches for…

Had my eye on one of these watches for a while., so I took advantage of the 20% off and purchased the Luxium Stinger. I was not sure if it was going to be available to ship to the U.K. but it is and the postage is free. The product looks well made and should stand up to the bumps and bangs that it will get at work. Looking forward to receiving this watch, also I never wear a watch so this will be the first one I have worn in a long time

March 13, 2026
Unprompted review
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Rated 5 out of 5 stars

I really like the products your company…

I really like the products your company makes and the payment options make it easy at the checkout! I can't wait till my second Battle bracelet comes in. I like the black one very much and just placed an order for the camo one! Thanks Luxinm!

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

What made the shopping great was how…

What made the shopping great was how detailed the watch was on durability and the specs of the watch. The ease of placing the order and also the bundle deals were great I love being able to get different watch bands with the watch and the flashlight Is the bonus gift.

March 13, 2026
Unprompted review

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