Shopminivip Reviews 

643
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the excellent quality of products like hoodies and personalized items, often noting them as well-made and true to description. Many also appreciate the straightforward online ordering process and the quick dispatch and delivery of their items. However, some customers noted significant issues with delivery, including long waiting times, orders not arriving, or items being delayed. Additionally, a number of people reported receiving products that did not match descriptions, arrived damaged, or had incorrect personalization. Reviewers also frequently experienced a lack of response to inquiries and emails, leading to frustration.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and accuracy. Many customers express satisfaction... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Order

Customers consistently note ambiguous experiences with order, with some finding the online ordering process... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising quick and fast... See more

Response time

Consumers express significant dissatisfaction with response times, frequently reporting no response from... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I thought my order was taking a while but then when my parcel arrived I was disappointed because I only received one kids teashirt instead of two.

Rated 2 out of 5 stars

I messaged immediately after I ordered and asked for the school name on my personalised item to be amended as I had written it incorrectly but unfortunately I never received a response. The product it... See more

Rated 5 out of 5 stars

I bought 6 of us a Polar Express hoodie to go on the Churnet Valley Polar Express and they were fabulous, excellent quality. The kids loved them and one of them even said “i’m never taking this off, i... See more

Rated 5 out of 5 stars

Excellent quality hoodie. Delivered really quickly without delay. Very good personalisation. Kept in touch with when products being sent to us



Contact info

3.0

Average

TrustScore 3 out of 5

643 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.0

All reviews

(643)

53 reviews in the last 12 months

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Rated 1 out of 5 stars

Bad customer service and still waiting…

Bad customer service and still waiting on delivery!!!
I read reviews after purchasing so probably wouldn’t have ordered from them if I read reviews beforehand!
I made an order on the 11th, I had a confirmation email which said I could track order on shop. There’s been no updates whatsoever despite messaging them several times. After 12 days I receive an email saying my order will be chased up, which I replied to and again radio silence. The number to contact them isn’t a valid number and no one responds to online chat. 2 weeks now no delivery…
I’m giving it a few more days before I cancel order and get a refund which I imagine will be a headache too. Avoid!

October 11, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY

DO NOT BUY. 1 star is too high for this company. They don't respond to any emails or online chat if you have a problem and the phone number doesn't work to contact either. They sent me a shoddy product and now I'm stuck with it because they have such poor customer service.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Good quality

Hoodies arrived quickly and are well sized and good quality. I'm sure they will love them when they get them on our trip.

September 25, 2024
Rated 1 out of 5 stars

Do not use this web site…the company does not exist

Ordered hype lunch box on 30th August. I am still waiting for delivery I have emailed three times…used on line chat and tried the phone number which is obviously fake. Do not use this company.to add more insult this in on their web site
“A small team of Mummys, Daddys, Grannys & Aunties now are the heart of Mini VIP and we create, make & pack each of your orders right here at Mini VIP HQ, Lochgelly, Scotland”
The web site should be shut down and whoever is running this scam should be prosecuted

August 30, 2024
Unprompted review
Rated 1 out of 5 stars

Do not order from here

Do not order from here, the customer service is awful, noone replies and it says order between 4 to 6 days and its nearly been 3 weeks. Absolute rip off tbh.

August 23, 2024
Unprompted review
Rated 1 out of 5 stars

Do not order from this website

Do not order from this website! I have definitely learnt my lesson to always read reviews before purchasing! Website says delivery between 4-6 days it has been 14 and I still haven’t received my ordered. I did email and I did receive one back however they did not have an answer on to when it was going to be shipped. There seems to be no way of communicating with them. Awful experience would not recommend!!

August 30, 2024
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I order a set of backpack, lunch box and drink bottle. I paid extra for quick delivery. I only received the backpack and water bottle and a piece of paper that said lunchbox to follow! Ive called and its always engaged have sent 2 emails and not heard anything. Had to pay out for another lunchbox as it was needed for my son to return to pre-school

August 29, 2024

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