Moderny Reviews 

Reply from Moderny

13 hours ago

Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you are happy with the quality of your purchase! At Moderny, we pride ourselves on offering products that meet our customers' expectations, and it's wonderful to know we hit the mark for you.

At the same time, we sincerely apologize that your delivery took a little longer than expected. We are continuously working with our shipping partners to streamline our fulfillment process and get orders into our customers' hands as swiftly as possible. Thank you again for your patience and support, and we look forward to serving you much faster on your next order!

Reply from Moderny

13 hours ago

Thank you so much for taking the time to leave us your feedback! We are thrilled to hear that you were happy with the quality and price of your product. We always strive to offer great value and items our customers love, and it is wonderful to know we hit the mark for you in that regard.

At the same time, we sincerely apologize that your order took a longer time to arrive than expected. We understand how important prompt delivery is, and we are actively working with our shipping partners to streamline our fulfillment process so we can get orders into our customers' hands much faster. Thank you again for your patience, support, and valuable feedback, and we look forward to providing you with a much quicker experience on your next order!

Reply from Moderny

3 days ago

Hi Gavin, thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you love the wide variety of products we offer, even if it can sometimes make choosing just one a bit tricky. We take a lot of pride in curating a diverse selection to suit every taste, so knowing that resonates with you truly means the world to our team.

If you ever need help narrowing down your choices, discovering new arrivals, or have questions about any of our items, please don't hesitate to reach out to us directly. We are always here to help you find the absolute perfect fit, and we look forward to serving you again soon!

Reply from Moderny

4 days ago

We are very sorry to hear that your experience has fallen short of expectations. We understand your frustration and disappointment regarding the condition in which your order arrived, as well as the difficulties you have encountered with our returns process. We appreciate that this situation has caused inconvenience and understand your concerns about the return costs and the overall experience. Please accept our sincere apologies for the disappointment caused.

We take all customer feedback seriously, and your comments have been noted and will be shared with the relevant team for review. We continuously strive to improve our products, services and customer experience, and feedback such as yours helps us identify areas where improvements are needed. To further check this matter, kindly e-mail our customer service team at hello@moderny.co and we'll further assist you. Once again, we apologize for this matter and thank you!

Reply from Moderny

5 days ago

Thank you so much for taking the time to share your wonderful feedback with us! We are truly delighted to hear that you love your new glass flowers and that our support team was able to resolve the transit issue quickly and efficiently for you.

We always strive to ensure our customers receive prompt and helpful assistance whenever unexpected hiccups occur during shipping, so your kind words mean a lot to our entire team. Please do not hesitate to reach out if you ever need anything else in the future!

Reply from Moderny

5 days ago

Thank you so much for taking the time to share such wonderful feedback with us! We are absolutely thrilled to hear that you love our products and that our follow-up and customer service met your expectations.

Ensuring that every single customer receives attentive care and a seamless experience is always our top priority, and your kind words mean a lot to our entire team. Please feel free to reach out if you ever need anything else!

Reply from Moderny

6 days ago

Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you found our website easy to navigate and that your items arrived quickly. It is always our goal to provide a seamless shopping experience, and knowing that you are very pleased with your orders so far truly makes our day.

If you ever need assistance in the future or have any questions about our products, please don't hesitate to reach out to us. We deeply appreciate your support and look forward to serving you again soon!

Reply from Moderny

Nov 5, 2026

Thank you for reaching out to us and sharing your review on Trustpilot. We always appreciate hearing from our customers, though we are sorry to see that your experience resulted in a 3-star rating and leaves room for improvement. We want to ensure that every aspect of your interaction with Moderny meets your expectations, and we would love the opportunity to turn this into a 5-star experience for you.

Could you please provide a little more detail regarding your feedback so we can investigate and address any concerns right away? You can reply directly here or reach out to our support team with your order details, and we will make it our priority to resolve this promptly. Thank you for giving us the chance to improve!

Reply from Moderny

Nov 5, 2026

Thank you for bringing this to our attention. We’re very sorry to hear that your experience with the Cat Light has fallen short of expectations. We understand your disappointment regarding the poor-quality plastic molding, the lamp repeatedly falling over, and the difficulty keeping it securely in place on the cat’s paw. This is certainly not the standard of quality we aim to provide, particularly given the price paid.

We also sincerely apologize for the lack of communication following your initial contact and for the frustration caused by having to reach out several times without receiving a response. We appreciate you taking the time to share your feedback and would like to assure you that your concerns are important to us. Please email our customer service team directly at hello@moderny.co, including your order details and any previous correspondence, so that our team can look into this matter and assist you further. Thank you for your patience and understanding.

Reply from Moderny

Nov 5, 2026

Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you love your new purchase from Moderny and that everything was handled smoothly and efficiently from start to finish. Providing a seamless and pleasant experience for our customers is always our top priority, and knowing we met your expectations truly makes our day.

If you ever need assistance with anything else in the future, please do not hesitate to reach out. We look forward to serving you again soon and hope you enjoy your new product!

Reply from Moderny

Nov 5, 2026

Thank you so much for taking the time to leave this review, and we’re delighted to hear you’re happy with your product! You’re absolutely right that communication matters just as much as the product itself, and we appreciate you pointing out where we can do better. Keeping customers informed about their orders should be a given, and we’re sorry that we fell short in this area.

We’re taking your feedback to heart and are working on sending proactive shipping updates, along with prompt notifications whenever a product shortage or delay affects an order. If you ever have questions about an order, please reach out to our support team directly and we’ll be glad to help. Thank you again for your honest feedback and for choosing us. It helps us improve, and we hope to earn your continued support!

Reply from Moderny

Nov 2, 2026

Thank you so much for your wonderful 5-star review! We are thrilled to hear that you experienced first-class service with us.

Delivering an exceptional experience is always our top priority, and your kind words mean a lot to our entire team. Please feel free to reach out if you ever need anything else in the future!

Reply from Moderny

Nov 1, 2026

Thank you so much for taking the time to leave such a wonderful 5-star review. We are absolutely thrilled to hear that you love your Great products. order and that everything met your expectations. Providing a seamless and satisfying experience for our customers is always our top priority, and your kind words truly mean a world of encouragement to our entire team.

If there is ever anything else we can assist you with in the future, or if you need recommendations for your next purchase, please do not hesitate to reach out. We deeply appreciate your support and look forward to serving you again soon!

Reply from Moderny

Nov 1, 2026

We sincerely apologize for the frustration and disappointment you have experienced with your order. We completely understand how upsetting it must be to have sent multiple emails without receiving the response or resolution you expected. Please know that we take your concerns seriously, and it is never our intention to make you feel ignored or that your money has been mishandled. We understand your frustration and appreciate you bringing this matter to our attention again.

Due to the high volume of emails our customer service team is currently receiving, we are carefully reviewing and addressing each inquiry one by one to ensure that every concern receives proper attention. However, we understand that you have already been waiting far too long, so we will prioritize checking your order #1275471 and following up on its status with the relevant team. We sincerely appreciate your patience and apologize again for the inconvenience and lack of communication.

Reply from Moderny

Oct 30, 2026

Thank you so much for taking the time to share your wonderful 5-star review! We are absolutely thrilled to hear that your recent purchase experienced a shipping hiccup, but even more glad that our team was able to jump right in, handle it quickly, and get everything resolved to your satisfaction. Your kind words and recognition truly mean the world to us and serve as a fantastic encouragement for our entire support staff.

We always strive to ensure our customers receive prompt assistance and reliable solutions whenever unexpected issues arise, and knowing we hit the mark for you makes our day. If there is ever anything else we can assist you with in the future, please do not hesitate to reach out. Thank you once again for your patience, your support, and for being such a valued customer!

Reply from Moderny

Oct 29, 2026

Thank you so much for taking the time to leave us a wonderful 5-star review! We are thrilled to hear that you had such a positive experience and that you were happy with both our product and service. Customer satisfaction is our highest priority, and knowing that we met your expectations truly means a lot to our entire team.

If you ever need assistance in the future or have any questions about our offerings, please do not hesitate to reach out to us directly. We value your support and look forward to serving you again soon!

Reply from Moderny

Oct 27, 2026

Thank you so much for taking the time to leave such a kind review! We’re delighted to hear that your mouse door arrived quickly and was exactly as described. Getting the right product to you promptly is what we strive for, so it means a lot to know we hit the mark.

Your recommendation and your kind words about our customer service make our day, and we’ll be sharing them with the whole team. If there’s ever anything else we can help with, whether it’s a question about another product or an order, please don’t hesitate to get in touch. We look forward to serving you again soon!

Reply from Moderny

Oct 25, 2026

Thank you so much for taking the time to share your wonderful feedback with us!
Knowing that our efforts are hitting the mark and keeping your experience positive truly means the world to everyone here.

We deeply appreciate your continued support and for helping us maintain such high standards. If there is ever anything more we can do to assist you or enhance your experience moving forward, please do not hesitate to reach on out. Keep up the great work on your end too, and have a fantastic day!

Reply from Moderny

Oct 25, 2026

Thank you so much for taking the time to share such kind words! We’re delighted to hear that you were happy with the quality of your products. Our team works hard to make sure every item meets the standards our customers expect, so it means a great deal to know we delivered.

We’re also thrilled that our customer service stood out for you. Passing your compliments along to the team will certainly brighten their day, and we’ll keep working to make every interaction as helpful and pleasant as possible. We truly appreciate your support and look forward to serving you again soon!