Moderny Reviews 

472
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers had a great experience with this company. Consumers are really happy with the product quality, frequently mentioning that the items look beautiful, feel unique, and completely match the website descriptions. Reviewers frequently appreciate the helpful customer support team, who provide prompt assistance, thoughtful updates, and smooth communication when questions or minor issues arise. However, some customers also noted that certain orders experienced long delivery delays or unfortunately arrived damaged during transit. A few reviewers felt that specific items were of very poor quality and expressed deep frustration regarding the difficulties they faced when trying to resolve return or replacement issues.

What people talk about most

Product

Consumers find product to be positive, noting that items are well-packaged and arrive as described. Reviewers... See more

Order

Customers had ambiguous experiences with order processes, showing both high satisfaction and frustration.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items like glass jars and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, showing mixed feelings ranging from frustration to... See more

Customer service

Reviewers mention positive feedback about customer_service, noting excellent and helpful support with quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the Colourful Women figures. They are vivid, beautifully crafted & ultra-modern. They are very striking when displayed. They took some weeks to come as they are individually hand painted how... See more

Company replied

Rated 5 out of 5 stars

I ordered a piece from Moderny from the internet. I failed to give the correct mailing address as it was a gift, not coming to me. With minimal hassles, Monica took care to change the address. When th... See more

Company replied

Rated 5 out of 5 stars

I saw this brand on Instagram and immediately ordered 5 of the 14 gallon units as I knew it was the answer to my lack of storage in the kitchen. It arrived promptly and it was so easy to assemble. I l... See more

Company replied

Rated 5 out of 5 stars

After a long wait, the pieces I purchased finally arrived however one of the three items was broken in shipping. The pieces are beautiful although the colors weren't as brilliant as pictured. Modern... See more

Company replied


Company details

  1. Decoration and Interior Design Store

Written by the company

We are your trusted source for all modern home decor items!


Contact info

4.1

Great

TrustScore 4 out of 5

472 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(472)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

LOVE the ladies

Took a long time to arrive, but LOVE the ladies!
Beautiful and very vibrant colors

September 15, 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you so much for your feedback! We’re truly sorry to hear that your order took longer than expected to arrive. That’s definitely not the experience we want for our customers. We appreciate your patience and understanding while your order made its way to you.

We’re absolutely thrilled that you love the ladies and the vibrant colors! It’s wonderful to know that the final product met your expectations. Your satisfaction means a lot to us, and we’ll be sure to share your kind words with our team. Thank you for choosing us. We hope you continue to enjoy your beautiful pieces!

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Rated 5 out of 5 stars

Love your product

October 4, 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you so much for your kind words and for taking the time to share your feedback! We’re absolutely delighted to know that you love our product. It truly means a lot to us. Our team puts great care into ensuring every item meets the highest quality standards, so it’s wonderful to hear that it’s brought you such satisfaction.

We sincerely appreciate your support and trust in our brand. If there’s ever anything else we can do to make your experience even better, please don’t hesitate to reach out. We look forward to having you shop with us again soon!

Rated 4 out of 5 stars

I like the product and not so long I…

I like the product and not so long I received it

October 19, 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you so much for your kind feedback! We’re delighted to know that you’re happy with your purchase and that it arrived in a timely manner. It’s always wonderful to hear when our customers are satisfied with both the product and the delivery process.

We truly appreciate your support and trust in our brand. Should you ever need assistance or wish to explore more of our collection, please don’t hesitate to reach out. We’re always here to help and look forward to serving you again soon.

Rated 5 out of 5 stars

Great service excellent products 👌

Great service excellent products 👌

October 2, 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you so much for your kind words! We’re thrilled to hear that you’re pleased with both our service and products. Our team works hard to make sure every customer enjoys a smooth shopping experience and receives items that meet their expectations, so your feedback truly means a lot to us.

We greatly appreciate your support and look forward to serving you again in the future. If there’s ever anything more we can do to make your experience even better, please don’t hesitate to reach out. We’re always happy to help!

Rated 5 out of 5 stars

I absolutely love my purchase

I absolutely love my purchase! These colourful women have made a huge impression on my lounge room and I am receiving lots of complements.

October 14, 2025
Unprompted review
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Reply from Moderny

Thank you so much for your wonderful feedback! We’re thrilled to hear that you absolutely love your purchase and that the colorful women pieces have made such a striking impression in your lounge room. It’s always our goal to offer art that brings beauty and personality into your home.

We’re equally delighted to know that your guests are giving you so many compliments. That’s the best sign of a perfect choice! Thank you for sharing your experience with us, and we hope your new artwork continues to bring you joy and admiration for years to come.

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Rated 5 out of 5 stars

After a long wait

After a long wait, the pieces I purchased finally arrived however one of the three items was broken in shipping. The pieces are beautiful although the colors weren't as brilliant as pictured. Modern shipped a replacement piece without any hassle

October 15, 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you so much for taking the time to share your experience with us. We’re sorry to hear that one of your items arrived damaged after such a long wait, but we’re glad our team was able to quickly arrange a replacement for you without any trouble. We always strive to make things right when unexpected issues occur during shipping.

We’re also delighted that you found the pieces beautiful, even if the colors appeared a bit different than pictured. Your feedback helps us continue improving both our product presentation and packaging. We truly appreciate your patience and understanding, and we hope your replacement piece brings you full satisfaction!

Rated 5 out of 5 stars

Very communicative and kept me in the…

Very communicative and kept me in the loop with all purchases

September 30, 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you so much for your kind feedback! We’re delighted to hear that you appreciated our communication throughout your purchase. Keeping our customers informed every step of the way is something we take great pride in, and we’re glad it made your experience smooth and worry-free.

We truly value your trust and support, and it’s wonderful to know that our efforts made a positive impression. We look forward to assisting you again soon and continuing to provide the same attentive service on your future orders!

Rated 5 out of 5 stars

My order seemed to be taking a while so…

My order seemed to be taking a while so I reached out to them and they did so much to put me at ease.

A production issue had slowed the order down but they continued to update me and follow through to I recieved my order.

September 19, 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you so much for sharing your experience! We truly appreciate your patience and understanding while your order was being completed. Our team always aims to provide clear communication and support, especially when unexpected production delays occur, so we’re very glad to hear that our updates helped put you at ease during the process.

We’re also delighted to know that your order arrived safely in the end. Your satisfaction means a great deal to us, and we’ll continue striving to make every experience as smooth and reassuring as possible. Thank you again for your trust and kind words!

Rated 5 out of 5 stars

Great customer service, item exactly as shown

The order was delayed because of popularity for a short time but I was notified and kept informed. When they arrived the figures were well packed and absolutely beautiful. I've had many positive comments on them. It was a pleasure doing business with them.

October 1, 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you so much for your thoughtful feedback! We’re delighted to hear that you’re pleased with both our customer service and your purchase. We truly appreciate your patience during the short delay, and we’re glad that our team kept you informed every step of the way.

It’s wonderful to know the figures arrived safely, met your expectations, and are receiving so many compliments. Your satisfaction means a great deal to us, and we’re grateful for the opportunity to serve you. It was our pleasure doing business with you, and we look forward to assisting you again in the future.

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Rated 5 out of 5 stars

Very happy and satisfied customer

Was quite skeptical after I had lodged my order. I was getting worried that it was a scam website, as I hadn’t heard anything about my order for a couple of weeks, but that was defintely not the case. With great communication via email, the procedure was explained to me and it was all good and received my purchase not too long after that. And I just love what I purchased!!! I will be purchasing from them again. Would highly recommend.

September 10, 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you so much for sharing your experience with us! We completely understand how concerning it can feel when there’s a delay in communication after placing an order, and we’re so glad to hear that our team was able to keep you informed and reassured throughout the process. It’s wonderful to know that everything arrived safely and that you’re happy with your purchase.

We truly appreciate your trust and kind recommendation. Hearing that you love your item and plan to shop with us again means a lot to our team. We’ll continue striving to provide the same great communication and quality experience each time you order.

Rated 2 out of 5 stars

The product i ordered took a long time…

The product i ordered took a long time to arrive. 1 of it was faulty, i tried sending 3-4 videos but they couldn’t view it, yahoo mail wouldn’t let me attached video more than 25MB, but even a 20 secs of video still they couldn’t view it, and Angelo said, unless they will receive and see a video of the product they won’t be able to proceed with the replacement which is very disappointing. I asked if the company have whatsapp and i can send the video through there but was just ignored. They gave me a freebie hanger that was rubbish, very poor quality. Will never order again from this company.

September 19, 2025
Unprompted review
Moderny logo

Reply from Moderny

We’re very sorry to hear about the difficulties you’ve faced both with the delay in receiving your order and with submitting your video evidence for the faulty item. We completely understand how frustrating it must have been to try several times without success, and we apologize if your request for an alternative submission method was not properly addressed. Your experience is important to us, and we want to ensure we can resolve this matter for you.

As an alternative to sending a video, we kindly ask that you take a clear screenshot from the video showing the fault with the product and send it to our customer service team via email. This will allow us to review the issue and proceed with the replacement process promptly, without the technical challenges of large file transfers. We also appreciate your feedback regarding the complimentary item, and we’ll make sure it is shared with our team for quality review. Thank you for bringing this to our attention and for giving us the opportunity to make this right.

Rated 5 out of 5 stars

"Abstract Colorful Woman"

I ordered "Abstract Colorful Woman" to put in my home. I received it in good order, and was pleased with the product. This is what I was looking for to fill a hole in my decor.

September 23, 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you for sharing your experience with your Abstract Colorful Woman piece. We’re delighted to hear that it arrived in good order and that it was exactly what you were looking for. It’s always wonderful when a piece perfectly complements your home and fills that special space in your décor.

We’re so pleased that the artwork brought the effect you hoped for, and we truly appreciate your trust in choosing us. Your satisfaction is very important to us, and we look forward to helping you again should you wish to add more unique pieces to your collection in the future.

Rated 1 out of 5 stars

Never order from this place,I never got…

Never order from this place,I never got my order and they reissued another order and didn't get that one either.

May 14, 2025
Unprompted review
Moderny logo

Reply from Moderny

We’re truly sorry to hear about the difficulties you’ve experienced with your orders. We completely understand how frustrating it must be not to have received your items after waiting and being reissued a replacement. This is certainly not the experience we want for our customers, and we deeply regret the inconvenience this has caused you.

To get this resolved as quickly as possible, we kindly ask that you reach out directly to our customer service team with your order details. They will be able to investigate the shipment status thoroughly and provide you with the most accurate updates. Please email our support team so they can look into this for you right away and assist further.

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Rated 5 out of 5 stars

I am so pleased with the arrival of my…

I am so pleased with the arrival of my 3 ladies , they are so stylish and absolutely beautiful, the detail of colour In them is incredible , also customer service is beyond doubt second to none .

October 2, 2025
Unprompted review
Moderny logo

Reply from Moderny

We are so delighted to hear how pleased you are with the arrival of your three ladies. It’s wonderful to know that you find them stylish, beautiful, and that the intricate detail and vibrant colors truly stand out. Each piece is created with great care, and it’s very rewarding to hear that this quality shines through in your collection.

Your kind words about our customer service mean so much to us. We always strive to provide attentive and reliable support, so it’s a joy to know that your experience has been seamless from start to finish. Thank you for your trust and appreciation. We look forward to assisting you again whenever you choose to add more timeless pieces to your home.

Rated 5 out of 5 stars

Vibrant, stylish & joyful female figures

I ordered the Colourful Women figures. They are vivid, beautifully crafted & ultra-modern. They are very striking when displayed. They took some weeks to come as they are individually hand painted however the response was very prompt when I enquired about the expected date of arrival. I would recommend the seller & the product.

September 25, 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you for sharing your wonderful feedback about the Colourful Women figures. We are so pleased to hear that you find them vivid, beautifully crafted, and striking when displayed. It’s great to know you appreciate the unique, ultra-modern design and the care that goes into each hand-painted piece.

We also truly value your kind words about our communication and responsiveness. While these special creations do take a little more time due to the detailed craftsmanship, we’re happy to hear the wait was worthwhile. Your recommendation means a lot, and we look forward to serving you again with more unique and inspiring pieces.

Rated 5 out of 5 stars

Abstract Colorful Woman

Very satisfied about the time of delivery (as promised ) and the quality of the delivered product. Recommendable company.

September 29, 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you so much for your kind feedback regarding your Abstract Colorful Woman piece. We are delighted to hear that the delivery arrived on time as promised and that you are pleased with the overall quality of the product. It’s wonderful to know that your expectations were met and that the experience was a positive one from start to finish.

We truly appreciate your recommendation and the trust you’ve placed in us. Your satisfaction is very important, and feedback like yours motivates us to continue delivering both quality products and reliable service. We look forward to assisting you again in the future should you decide to add more pieces to your collection.

Rated 5 out of 5 stars

Great experience

Professional contact.
Fast reply.
Great items in their portfolio.

September 25, 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you for sharing your feedback with us. We’re so pleased to hear that you found our team professional and that our communication was both timely and helpful. Providing fast, clear, and supportive responses is something we take pride in, as we want every interaction with our customers to feel effortless and reliable.

We’re equally glad that you enjoyed exploring the range of items in our portfolio. Our team works hard to curate and present pieces that reflect both quality and variety, so it’s wonderful to know this resonated with you. We look forward to continuing to provide you with excellent service and a selection of items that meet your needs and expectations.

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Rated 5 out of 5 stars

Excellent customer service

I ordered a piece from Moderny from the internet. I failed to give the correct mailing address as it was a gift, not coming to me. With minimal hassles, Monica took care to change the address. When the item arrived it was not what I had ordered. Again, with minimal hassles Monica sent out the piece I wanted originally. No questions asked, just excellent customer service. I highly recommend using Moderny!!!

August 28, 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you so much for taking the time to share your experience with us! We’re delighted to hear that Monica was able to quickly assist you with updating the mailing address and ensuring your gift reached the right place. It’s always our goal to make the process as smooth and hassle-free as possible, and we’re so glad we could make things easier for you.

We’re also very happy that Monica promptly resolved the mix-up with your order and got the correct piece sent out without delay. Your recommendation means the world to us, and we’re truly grateful for your kind words and support. We look forward to serving you again and providing the same excellent experience in the future!

Rated 1 out of 5 stars

Poor quality

Received some multi purpose hangers and they are really bad quality. I left a review which hasn't shown up on the product. All the reviews are 4 o'r 5 stars so I'm confident these are not legitimate as the product is clearly not worth the price. Avoid this website

September 23, 2025
Unprompted review
Moderny logo

Reply from Moderny

We’re truly sorry to hear about your disappointment with the multi-purpose hangers and that they did not meet your expectations. We take all feedback very seriously, as it helps us improve both our products and customer experience. Reviews may take some time to be processed and appear on the website, but please know that we value every customer’s input, whether positive or critical.

To help us address your concerns further, we kindly ask that you reach out to our customer service team via email. They will be able to review your order details directly and assist you with the next steps. Your experience matters greatly to us, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Angelo's communication

Good morning,my experience had been truly amazing, from the moment I alerted Mloderny the urgency of my abstract woman needing to be delivered before we went away the communication was amazing from Angelo! To the point the parcel was redirected to a place of my of my choosing, as it turned out I received it before I left, their follow up for this was outstanding. Thank you

September 17, 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you so much for sharing your experience with us! We’re delighted to hear that Angelo was able to assist you so efficiently and ensure your abstract woman artwork arrived in time before your trip. It’s wonderful to know that the communication and extra care in redirecting your parcel made the process smooth and stress-free.

Your kind words about our follow-up truly mean a lot. We always strive to go the extra mile for our customers, and it’s rewarding to know that this effort made a difference for you. Thank you again for your trust and support. We’re so pleased you’re happy with your experience, and we look forward to assisting you again in the future!

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