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MTN SHOP Reviews 

261
•
TrustScore 3.5 out of 5

3.7

Industrial Equipment Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers had a great experience with this company. Customers consistently praise the quality and originality of the products, finding exactly what they needed. Many people appreciate the excellent service, noting the efficiency, helpfulness, and good communication from the team. Reviewers frequently highlight the great prices, competitive rates, and good value offered. The delivery service is often described as quick, fast, and on time, with items arriving well-packaged. However, some customers also noted issues with delivery delays, with orders taking longer than expected to arrive. A few other people also felt that some items arrived damaged, with missing parts, or were the wrong product entirely. Additionally, some reviewers experienced poor communication regarding these issues, including lack of tracking or difficulty getting updates.

What people talk about most

Product

Consumers find product quality to be positive, with many reviewers praising the items as exactly described,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast delivery... See more

Order

People report ambiguous experiences with order, with some customers praising prompt delivery and good... See more

Service

Customers had positive experiences with service, often praising the great communication, tracking... See more

Price

Clients share positive opinions on price, with many reviewers consistently highlighting the great value and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received all my items in perfect condition, all original of course, packaging and service from the store very well. I don't give it 5 stars and I do give it 4 stars for the delay in sending the or... See more

Rated 5 out of 5 stars

Great customer service from Mirabel. Ordered a flex polisher,it arrived with an issue which was rectified straight away. No quibbles, no I'll refer you to someone else, dealt with end of. Great prices... See more

Rated 5 out of 5 stars

Excellent website and had exactly what I needed. Easy to navigate and products had amazing prices and value. Transaction was quick and easy and delivery was super quick too.

Rated 5 out of 5 stars

Great experience with MTN Shop. Clear communication, fast turnaround and knowledgeable support. Everything was handled smoothly from quote to delivery. Would happily order again.

Company details

  1. Industrial Equipment Supplier
  2. Industrial Area
  3. Safety and Work Wear Store
  4. Safety Equipment Supplier

Written by the company

MTN SHOP is a global provider of Entertainment rigging, Industrial Rigging and safety products for the toughest industries. High quality, Low price & Fast S/H. Get professional advice from our experts. Powered by Mountain Productions since 1979.

Contact info

3.7

Average

TrustScore 3.5 out of 5

261 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 17% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(261)

60 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service

Ordered a relatively cheap broom head, did not expect it to turn up the next day ! Fantastic service, would definitely use MTN again.

October 17, 2023
Unprompted review
Rated 5 out of 5 stars

Stainless rake

The product was exactly as described and of really good quality, and the delivery was really quick. I can’t fault the service I received.

October 21, 2023
Unprompted review
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Rated 3 out of 5 stars

present

this was a gift delivered directly to the recipient. it arrived they said it was great.

October 13, 2023
Unprompted review
Rated 2 out of 5 stars

Made for easy mfg assembly. Not good functional performance

The first fork handle delivered was not of merchantable quality (loose handle and poorly formed and sharp rivet heads).
The replacement product has good riveting but the handle is as loose as the first. The maker has a manufacturing problem - wooden handle turned to a too small diameter to make assembly easy, which makes the handle loose.

October 18, 2023
Unprompted review
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Rated 4 out of 5 stars

Easy to deal with

Easy to deal with . Product was 100% . Delivery was more than the 3 days that I was told . But other than that I will be using MTN SHOP again.

October 11, 2023
Unprompted review
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Rated 5 out of 5 stars

Great service!

MTN had the best price for the 2400mm level I bought. Unfortunately the item was delivered damaged. I could see it had happened in transit and was beyond their control, but I got a very fast response when I contacted them and a replacement was sent out very quickly.
Superb customer service.

September 24, 2023
Unprompted review
Rated 1 out of 5 stars

Worst communication ever

Worst communication ever. I placed a sizable order and I cannot get any updates on status or tracking. I have called their 833-721-3165 tel over and over and reach no one or get calls back. What is the deal with MTN?

September 21, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Product arrived ahead of its delivery due date. From order placement through to order receipt MTN kept me informed throughout. Very satisfied with both service and product.

September 18, 2023
Unprompted review
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