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MTN SHOP Reviews 

261
•
TrustScore 3.5 out of 5

3.7

Industrial Equipment Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers had a great experience with this company. Customers consistently praise the quality and originality of the products, finding exactly what they needed. Many people appreciate the excellent service, noting the efficiency, helpfulness, and good communication from the team. Reviewers frequently highlight the great prices, competitive rates, and good value offered. The delivery service is often described as quick, fast, and on time, with items arriving well-packaged. However, some customers also noted issues with delivery delays, with orders taking longer than expected to arrive. A few other people also felt that some items arrived damaged, with missing parts, or were the wrong product entirely. Additionally, some reviewers experienced poor communication regarding these issues, including lack of tracking or difficulty getting updates.

What people talk about most

Product

Consumers find product quality to be positive, with many reviewers praising the items as exactly described,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast delivery... See more

Order

People report ambiguous experiences with order, with some customers praising prompt delivery and good... See more

Service

Customers had positive experiences with service, often praising the great communication, tracking... See more

Price

Clients share positive opinions on price, with many reviewers consistently highlighting the great value and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received all my items in perfect condition, all original of course, packaging and service from the store very well. I don't give it 5 stars and I do give it 4 stars for the delay in sending the or... See more

Rated 5 out of 5 stars

Great customer service from Mirabel. Ordered a flex polisher,it arrived with an issue which was rectified straight away. No quibbles, no I'll refer you to someone else, dealt with end of. Great prices... See more

Rated 5 out of 5 stars

Excellent website and had exactly what I needed. Easy to navigate and products had amazing prices and value. Transaction was quick and easy and delivery was super quick too.

Rated 5 out of 5 stars

Great experience with MTN Shop. Clear communication, fast turnaround and knowledgeable support. Everything was handled smoothly from quote to delivery. Would happily order again.

Company details

  1. Industrial Equipment Supplier
  2. Industrial Area
  3. Safety and Work Wear Store
  4. Safety Equipment Supplier

Written by the company

MTN SHOP is a global provider of Entertainment rigging, Industrial Rigging and safety products for the toughest industries. High quality, Low price & Fast S/H. Get professional advice from our experts. Powered by Mountain Productions since 1979.

Contact info

3.7

Average

TrustScore 3.5 out of 5

261 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 17% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.7

All reviews

(261)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

All Good

Good price, quick dispatch and delivery which I really appreciated as I needed the tool I ordered quickly to complete a job I was doing.

September 5, 2023
Unprompted review
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Rated 5 out of 5 stars

Fast reliable service

Fast reliable service, extra fast delivery, well packaged, great communication on orders, honest description and reliable helpful service, 10/10,

August 8, 2023
Unprompted review
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Rated 5 out of 5 stars

Good price

Good price, quick delivery, excellent communications.
Promised for three days, recieved next day. Couldn't ask for better.

August 2, 2023
Unprompted review
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Rated 1 out of 5 stars

Avoid!! Terrible service

Ordered parts there were indicated to be in stock only to be told seceral days later they were not. Then to be told they would be in stock end of week 3 weeks later still no parts and have had to order from else where waisting time i dont have!! Very bad service avoid!!

July 6, 2023
Unprompted review
MTN SHOP logo

Reply from MTN SHOP

Thank you for placing your order. We sincerely apologize for not meeting your expectations with your recent purchase. We understand your disappointment and would like to make it right. Please feel free to reach out to our dedicated customer service team at info@shopmtn.co.uk. We are committed to resolving any concerns or issues you may have and ensuring your satisfaction.

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