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MTN SHOP Reviews 

261
•
TrustScore 3.5 out of 5

3.7

Industrial Equipment Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers had a great experience with this company. Customers consistently praise the quality and originality of the products, finding exactly what they needed. Many people appreciate the excellent service, noting the efficiency, helpfulness, and good communication from the team. Reviewers frequently highlight the great prices, competitive rates, and good value offered. The delivery service is often described as quick, fast, and on time, with items arriving well-packaged. However, some customers also noted issues with delivery delays, with orders taking longer than expected to arrive. A few other people also felt that some items arrived damaged, with missing parts, or were the wrong product entirely. Additionally, some reviewers experienced poor communication regarding these issues, including lack of tracking or difficulty getting updates.

What people talk about most

Product

Consumers find product quality to be positive, with many reviewers praising the items as exactly described,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast delivery... See more

Order

People report ambiguous experiences with order, with some customers praising prompt delivery and good... See more

Service

Customers had positive experiences with service, often praising the great communication, tracking... See more

Price

Clients share positive opinions on price, with many reviewers consistently highlighting the great value and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received all my items in perfect condition, all original of course, packaging and service from the store very well. I don't give it 5 stars and I do give it 4 stars for the delay in sending the or... See more

Rated 5 out of 5 stars

Great customer service from Mirabel. Ordered a flex polisher,it arrived with an issue which was rectified straight away. No quibbles, no I'll refer you to someone else, dealt with end of. Great prices... See more

Rated 5 out of 5 stars

Excellent website and had exactly what I needed. Easy to navigate and products had amazing prices and value. Transaction was quick and easy and delivery was super quick too.

Rated 5 out of 5 stars

Great experience with MTN Shop. Clear communication, fast turnaround and knowledgeable support. Everything was handled smoothly from quote to delivery. Would happily order again.

Company details

  1. Industrial Equipment Supplier
  2. Industrial Area
  3. Safety and Work Wear Store
  4. Safety Equipment Supplier

Written by the company

MTN SHOP is a global provider of Entertainment rigging, Industrial Rigging and safety products for the toughest industries. High quality, Low price & Fast S/H. Get professional advice from our experts. Powered by Mountain Productions since 1979.

Contact info

3.7

Average

TrustScore 3.5 out of 5

261 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 17% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.7

All reviews

(261)

60 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent.

Very quick delivery of top quality workwear. Only thing I could recommend is a size guide similar to RevolutionRace website. Where people who purchase can upload guide of size. It would let you know if you need to order a size up or down for best fit. I normally wear 32 waist, 36 was best fit with the trousers I bought.

December 16, 2022
Unprompted review
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Rated 1 out of 5 stars

Never again

First time using MTN and won't be using them again. I placed my order on 31st Oct, the order was accepted and payment taken. A week later I hadn't heard anything and the order was listed as "unfulfilled" on my account. Customer Support (who were very helpful) checked with the warehouse and the item was out of stock with a lead time of a few weeks.
It appears they take payment for out of stock items and are happy to let customers wait. I have requested a refund and ordered the same item (delivered in 3 days) from an alternative supplier.

November 7, 2022
Unprompted review
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Rated 5 out of 5 stars

Online ordering was quick and easy

Online ordering was quick and easy. Kept updated with delivery which was from Sweden, obviously took a little time to arrive but kept infomred and all good. Very pleased with quality and styling of the gradening trousers ordered

April 8, 2022
Unprompted review

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