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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products and the competitive pricing, often finding good deals. Several people also highlight the efficiency of the shipping, with some orders arriving faster than expected, even for international deliveries. The website is generally considered user-friendly, and some customers have had positive interactions with customer service, praising their helpfulness in resolving issues. However, a significant number of people were dissatisfied with various aspects, particularly regarding unexpected additional costs for shipping and customs duties, especially for international orders. Many reviewers reported receiving unexpected bills from FedEx or other carriers after their purchase, which was not clearly communicated upfront. There are also complaints about slow or delayed shipping, incorrect product sizes, and damaged items upon arrival. Furthermore, some customers experienced poor communication and unresponsiveness from customer service, with support tickets being closed without resolution.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service. While some customers praise fast shipping, with orders... See more

Product

Consumers find product experiences to be ambiguous. While some reviewers praise the great quality products,... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers express frustration over... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise fast shipping and helpful... See more

Customer service

People report negative experiences with customer service. Many reviewers express frustration with... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I purchased a bike through Nomads and when checking out the shipping cost stated free shipping. 3 days later I received an email that I owed an additional $136 for shipping. I will never order from th... See more

Rated 2 out of 5 stars

I brought a pair of snow boots for my son Christmas gift. FedEx has sent me multiple bills stating that I owe 29.94 for tariffs. Nothing was ever mentioned when I ordered the boots. Their customer s... See more

Rated 5 out of 5 stars

Awesome website with great deals, fast shipping, great customer service! I had some issues with shipping due to vacation schedule, and they went above and beyond to help resolve my issues. Will defini... See more


Company details

  1. Outdoor Sports Store
  2. Men's Clothing Store
  3. Shoe Store
  4. Skateboard Shop
  5. Snowboard Shop
  6. Women's Clothing Store

Written by the company

Snowboard, Ski, Skateboard, Scooter sports store and lifestyle apparel,shoes, sandals, sunglasses, watches, sandals shop. With brands like Volcom, DC, Quiksilver, Roxy, Burton, Lib tech, Hershel, Thrasher, Huf .


Contact info

3.0

Average

TrustScore 3 out of 5

368 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Incredible Staff N Service

Incredible Staff, Incredible Service, Great Help, Real People, Shop Anywhere It's A Must 2 Hit Nomad. If U Don't Believe Me, Just Go 4 Urself

January 15, 2023
Unprompted review
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Reply from Shop Nomads

Thanks for the awesome review, Scott ! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
-Maha

Rated 5 out of 5 stars

Totally satisfied with service.

Order arrived quickly and as advertised. Boots are cute but they’re too small so I will be returning. Will shop here again. 😊

January 5, 2023
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Reply from Shop Nomads

Wow! Thank you so much for your kind words, Jess !. We really appreciate you taking the time out to share your experience with us. We look forward to see your business with us again.

Rated 5 out of 5 stars

Love the product

Love the product. Slick delivery.

January 4, 2023
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Reply from Shop Nomads

Wow! We are so grateful for your 5-star review .
Thanks for sharing your rating with us and we really hope to see your business with us again soon.
-Maha

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Rated 2 out of 5 stars

Worst customer service

Worst customer service. I have called and emailed with no reply regarding my issues in my shopping experience before and after my purchase. We love shopping small Canadian businesses but won’t be back :(

December 18, 2022
Rated 5 out of 5 stars

Ordered Online

Survived the journey without any damages when I had ordered online.

January 3, 2023
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Reply from Shop Nomads

Thank you for five stars review, Sarah!
We’re so happy your experience went so smooth with us and we hope to see your business with us soon.
-Maha

Rated 5 out of 5 stars

Perfect fit fast delivery<3

The order came faster than expected! Im really happy with what i got and ready for the snowboard/ski season! Thanks

January 1, 2023
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Reply from Shop Nomads

Nathan, thank you for the great review!
We’re so happy you loved your experience with our shipping and distribution department and we can’t wait see your service with us again. Until then, we’re here if you need anything.
-Maha

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Rated 5 out of 5 stars

Fast shipping, great experience.

Bought some Torstein DC shoes that have been discontinued. Shipping was super fast.

I was worried about import tax as it was hard to tell what country this shop was based in. I didnt pull the trigger until i was sure i couldnt find the product elsewhere. Turns out they were based in Canada (which was what I was looking for). Happy it all worked out, I will shop here again :)

December 15, 2022
Unprompted review
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Reply from Shop Nomads

Wow! Tyler! thank you so much for sharing your opinion and review our shop.
Our online and distribution team are very thankful and happy also with this feedback.
we really hope to see your business with us again soon.
- Maha

Rated 4 out of 5 stars

Fast shipping

Fast shipping. Good looking item however it was listed as Asian fit and there doesn’t seem to be any extra padding in nose bridge to make it Asian fit. There is a huge gap under nose area. Do not buy this item if you have a low nose bridge it will not fit right.

December 8, 2022
Rated 1 out of 5 stars

The Trackings are going wrong i aint…

The Trackings are going wrong i aint getting any response to my e mails and was told my package in express post would arrive on december 1 or 2 but at this day december 5ft my package aint even out for delivery yet!

November 28, 2022
Rated 5 out of 5 stars

Well the tuque itself is beautifully…

Well the tuque itself is beautifully made and colour is perfect. It feels good on my head and keeps my ears warm.

December 3, 2022
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Reply from Shop Nomads

Wow! Tal !
Thank you so much for your positive feedback! We're thrilled to know to hear this and we wish to see your business with us again soon.
-Maha

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Rated 5 out of 5 stars

Site was easy to use

Site was easy to use, shipping was slower than expected, prices are good. Will order again but will go instore next time.

November 23, 2022
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Reply from Shop Nomads

Wow ! Courtney ! Thanks for taking the time to share your feedback with us and we’re glad you feel we’re on the right track!
-Maha

Rated 5 out of 5 stars

Great find!

I scored by finding an item that had sold out in other stores, in a discontinued color I'd been searching for & is a favorite of my husbands! It arrived on time, at a lower price, exactly as ordered & in perfect condition! Thank you Nomads!!

November 18, 2022
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Reply from Shop Nomads

Wow!Harvey!
Thank you so much for your positive feedback! We're thrilled to know that your experience with our online shopping was good as we wish for and we wish to see your business with us again soon.
-Maha

Rated 5 out of 5 stars

Fast shipping

Fast shipping, good customer service, beautiful hoodie!

November 1, 2022
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Reply from Shop Nomads

Wow ! Jill ! Thanks for taking the time to share your feedback with us and we’re glad you feel we’re on the right track! it’s always very appreciated.
-Maha

Rated 2 out of 5 stars

ONE YEAR TO GET MY BIKE!!!

I Ordered a bike in October 2021 with the expected arrival date in May, but didn’t receive it until October 2022.

I contacted Customer Service to cancel the order, but was told I would loose my $200 deposit,

Customer Service sounds Friendly on the phone But every time i contacted them i got a different story, they basically say whatever it takes to get me to hang up.

After the bike arrived to the store, it took over a month to ship out because it couldn’t be shipped to my home & had to go to a local bike store for assembly, none of this was mentioned at time of purchase.

Don’t think of purchasing anything from Nomads, just go to your local Bike Store.

October 20, 2022
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Rated 5 out of 5 stars

Always love Nomads

Awesome staff, amazing store :)

October 5, 2022
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Reply from Shop Nomads

Hey Cassidy!
Thank you for your kind words and we really appreciate you, we wish to see your business with us soon again.
-Maha

Rated 5 out of 5 stars

Excellent experience

Item was exactly what was advertised
Product shipped within 2 days of order
Arrived in Connecticut 2 days later with FedEx Priority Shipping

October 3, 2022
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Reply from Shop Nomads

Thank you Pete! We really appreciate you taking the time out to share your experience with us and we look forward to working with you again in the future.
-Maha

Rated 5 out of 5 stars

Thank you, Nomads!

I searched the internet far and wide for discontinued Volcom shorts, which I love and fit me just right. I finally found a pair in my size via Nomads online store. I ordered them, they arrived fast, and were accompanied by a personal had-written note thanking me for my business. My experience from start to finish has been excellent. Much appreciated. Thank you! (Review also left on Google).

October 3, 2022
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Reply from Shop Nomads

Wow PJ!
Thank you so much for your positive feedback! We're thrilled to know that your experience with our online shopping was good as we wish for and we wish to see your business with us again soon.
-Maha

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