Shopping In Japan NET Reviews 

2,792
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 322 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, showing prompt communication, professional guidance, and extremely helpful staff throughout the entire ordering and purchase process. People also love the remarkably fast delivery and secure packaging, regularly noting wonderful unexpected gifts and delightful personal notes included safely inside every single box. Some people also felt strongly that buyers should carefully check the fine print regarding international customs duties and local taxes. Consumers additionally pointed out that acquiring rare collector items from overseas naturally involves understanding and managing these separate importation fees.

What people talk about most

Product

Consumers find product to be positive, highlighting genuine watches that arrive exactly as described in... See more

Delivery service

Clients share positive opinions on delivery service, consistently highlighting impressively fast... See more

Service

People report positive experiences with service, highlighting the friendly, professional, and efficient... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and... See more

Order

Reviewers highlight positive aspects of the order process, expressing deep satisfaction and delight with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a pleasure dealing with Shopping in Japan. Once “my watch” was back in stock, the order was filled promptly, securely packaged and got to Canada quickly. The product was exactly as described... See more

Rated 5 out of 5 stars

Erika Aokia offered me a welcome bonus, after I glanced through the email and asked about it. Shoppinginjapan was amazing! Got the exact watch I wanted at a cheaper price and in mint condition. Their... See more

Rated 5 out of 5 stars

Shopping in Japan is an absolutely awesome shop and Erika ist the Queen of Customer Support and Communication. The overall experience was pure pleasure. I bought two watches from them in a span of a m... See more

Rated 5 out of 5 stars

Erika of SIJ was in contact with me the whole time from the moment I purchased the watch until the day it arrived. she kept me in the loop and aware of the shipping process from Japan all the way to... See more


Company details

  1. #1 of 44 best companies in Watch Store

Written by the company

Casio / Seiko / Citizen / Orient / Sony / Oyaide / Canon / Nikon / Zojirushi


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(2,792)

357 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Peak Performance!

As always, excellent! A great product at a great price. Very fast shipping from Japan and the package was very well packed. I highly recommend it to everyone!

April 12, 2026
Rated 5 out of 5 stars

Shopping In JA Legendary Experience — My Second Watch from Shopping In Japan Was Absolutely Perfect!apan has done it again

Shopping In Japan has done it again! This is my second watch purchased from them, and once again the experience was absolutely flawless from start to finish. My GWG-2000-1A3 arrived ONE DAY earlier than expected, perfectly packaged and in immaculate condition — opening the box felt like unwrapping a legendary timepiece treasure straight from Japan!

What truly sets Shopping In Japan apart is the incredible support from their team. Their communication was fast, professional, friendly, and genuinely caring throughout the entire process. You can really feel the passion and dedication they have for watches and for their customers.

In a world where online shopping can sometimes feel cold and uncertain, Shopping In Japan delivers trust, excitement, and top-tier service every single time. They’ve officially become my go-to destination for Japanese watches.

Highly, highly recommended to every watch enthusiast out there. I will DEFINITELY be coming back in the future to buy another watch from them!

Thank you again, Shopping In Japan — you guys are amazing!

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Honest opinion?!

Honest opinion?!
All good... simple and easy.
...the email message from the store (Erika Aoki) saying my watch as package and send to the courier was the little cherry, on top of my expectations!

The respect and seriousness that Japanese people have for others is phenomenal!

You all can buy with confidence!

#61132
Casio G-Shock GWG-1000 1A3JF
(Ruben Rodrigues - Norway)

April 30, 2026
Rated 5 out of 5 stars

Good purchase

Very fast delivery, arrived much quicker than I thought. Product is new as described but looks like an ex display item. The protective coverings are missing. But the watch is very nice, happy with purchase.

April 30, 2026
Rated 5 out of 5 stars

I'd happily recommend to others based off my experience!

I had never shopped with Shopping In Japan before and was a little nervous at first, however their customer service was exceptional and the communication immediately put me at ease. The item was shipped then next day, with updates along the way. It arrived within the week of the purchase, securely packaged and in perfect condition. I couldn't be happier and would definitely recommend them to others based off my experience.

April 26, 2026
Rated 5 out of 5 stars

Best Online Shopping Experience

From the beginning, their user interface on their website is super seamless and attractive to the eye, making shopping on their website addictive! Checking out was super easy process and the moment you pay you are updated on every single move your item makes. There was communication the entire way through and the package was received super quickly. It was packaged amazingly and they were nice enough to send a post card and coupon for my next purchase. 10/10 all the way around and I will be purchasing from them again!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

My first time purchasing on this site…

My first time purchasing on this site and it has been the most pleasant DTC experience! Shipping is quick and Erika kept emailing me to let me know delivery status. Will definitely purchase again from Shopping In Japan!

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Fast shipping

Fast shipping, well packaged, enjoyed the post card from Japan, the 20$ coupon was nice, and I just really enjoy the watch.

April 15, 2026
Rated 5 out of 5 stars

Another fantastic g shock watch amazing…

Another fantastic g shock watch amazing service and very helpful I have been buying watches from shopping in Japan since 2015 my mudmaster and now g shock GPR-H1000 a great watch with loads of fitness applications I love it 😃 I have never been disappointed with any watches from here 100% recommended 👍👍👍👍

April 9, 2026
Rated 5 out of 5 stars

My Alba watch

My Alba watch ordered from Shopping in Japan arrived in France well packaged and in its original box. Great customer service — I recommend the site.

April 9, 2026
Rated 5 out of 5 stars

Brilliant website

Brilliant website, delivery was fast and took only about 8 days. I ordered a Citizen watch and it's lovely. This is where i shop for 'Made in Japan' watches

April 20, 2026
Unprompted review

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