Shopping In Japan NET Reviews 

2,792
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 322 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, showing prompt communication, professional guidance, and extremely helpful staff throughout the entire ordering and purchase process. People also love the remarkably fast delivery and secure packaging, regularly noting wonderful unexpected gifts and delightful personal notes included safely inside every single box. Some people also felt strongly that buyers should carefully check the fine print regarding international customs duties and local taxes. Consumers additionally pointed out that acquiring rare collector items from overseas naturally involves understanding and managing these separate importation fees.

What people talk about most

Product

Consumers find product to be positive, highlighting genuine watches that arrive exactly as described in... See more

Delivery service

Clients share positive opinions on delivery service, consistently highlighting impressively fast... See more

Service

People report positive experiences with service, highlighting the friendly, professional, and efficient... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and... See more

Order

Reviewers highlight positive aspects of the order process, expressing deep satisfaction and delight with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a pleasure dealing with Shopping in Japan. Once “my watch” was back in stock, the order was filled promptly, securely packaged and got to Canada quickly. The product was exactly as described... See more

Rated 5 out of 5 stars

Erika Aokia offered me a welcome bonus, after I glanced through the email and asked about it. Shoppinginjapan was amazing! Got the exact watch I wanted at a cheaper price and in mint condition. Their... See more

Rated 5 out of 5 stars

Shopping in Japan is an absolutely awesome shop and Erika ist the Queen of Customer Support and Communication. The overall experience was pure pleasure. I bought two watches from them in a span of a m... See more

Rated 5 out of 5 stars

Erika of SIJ was in contact with me the whole time from the moment I purchased the watch until the day it arrived. she kept me in the loop and aware of the shipping process from Japan all the way to... See more


Company details

  1. #1 of 44 best companies in Watch Store

Written by the company

Casio / Seiko / Citizen / Orient / Sony / Oyaide / Canon / Nikon / Zojirushi


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(2,792)

357 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended!!

I have purchased two JDM Seiko watches from Shopping In Japan. Both watches were brand new in factory packaging and unavailable in the U.S. For a Seiko fan, the ability to purchase JDM watches from a reliable and trustworthy seller is fantastic. Add great customer service and fast shipping and Shopping In Japan becomes my go-to for JDM watches. Highly recommended.

April 5, 2026
Rated 5 out of 5 stars

I had a fantastic shopping experience…

I had a fantastic shopping experience with Shopping In Japan! I ordered a cable, and the entire process was incredibly smooth. The shipping from Japan to Croatia via DHL was super fast.
What really stood out was the exceptional customer support, specifically from Erika. Her communication was perfect—she was incredibly polite, friendly, and always ready to help. She answered all my messages immediately and made sure everything went perfectly with my order.
It is rare to find such helpfulness and dedication to customers today. Fast delivery, flawless communication, and top-notch support. I highly recommend them and will definitely be a returning customer. Thank you so much, Erika!

April 1, 2026
Rated 5 out of 5 stars

Great service

Great service. The Watch was exactly as advertised and dispatched very timeously. I was informed every step of the way. Erika, especially was efficient, always informing me of the progress of my Order. It was a pleasure buying from your company and certainly will do so again. Thank you!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

The watch is of excellent quality

The watch is of excellent quality, I especially like the fact that it was made in Japan. The promptness of the dispatchment, plus I was always updated via sms by DHL on the progress of the delivery. Plus a touch of class by Shopping in Japan Net I received a Gift Certificate voucher.

March 26, 2026
Rated 5 out of 5 stars

Amazing online shopping experience

Goods were received within the time period expected and was well packaged. Erika also kept me updated with the order status. The post card included was a very nice personal touch. Straightforward transaction and happy to recommend.

March 27, 2026
Rated 5 out of 5 stars

Helpful and professional customer…

Helpful and professional customer service. They reacted to my questions in 24h.
The watch I ordered arrived in a few days in mint condition. Great price-quality ratio.
With my package I also received a 20usd gift voucher, very friendly gesture (thank you Ms. Aoki).
I can only recommend this shop if you want to order Japanese watches, especially JDM editions.

March 21, 2026
Rated 5 out of 5 stars

I was (very) pleasantly surprised at…

I was (very) pleasantly surprised at the premium quality of the items that were shipped to me. The packaging was meticulous and well presented. The processing through Japan Post and the transfer to Canada Post was seamless, transparent and with on-time updates on the status of the parcel. Japan Shopp. reached out to me to inform me of the status of my parcel and answered my queries about customs duties. Japan Shopp. even gave me a voucher for future purchases and slipped in a small packet of Japanese snack in the parcel! Totally unexpected. And Wow!!! Thanks to Erica. You guys rock!

March 22, 2026
Rated 5 out of 5 stars

Prompt and painless service

Prompt and painless service. I greatly appreciated the fact that thou far away I received my watch with no difficulties and much quicker despite the distance then many of your competitors could provide. I applaud and congratulate your prompt and professional service and delivery.👍

March 21, 2026
Rated 5 out of 5 stars

Seiko Alpinist

Ordered, shipped and received a watch to my country in less than a week. Can't praise them enough!

March 21, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look