Shopping In Japan NET Reviews 

2,792
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 322 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, showing prompt communication, professional guidance, and extremely helpful staff throughout the entire ordering and purchase process. People also love the remarkably fast delivery and secure packaging, regularly noting wonderful unexpected gifts and delightful personal notes included safely inside every single box. Some people also felt strongly that buyers should carefully check the fine print regarding international customs duties and local taxes. Consumers additionally pointed out that acquiring rare collector items from overseas naturally involves understanding and managing these separate importation fees.

What people talk about most

Product

Consumers find product to be positive, highlighting genuine watches that arrive exactly as described in... See more

Delivery service

Clients share positive opinions on delivery service, consistently highlighting impressively fast... See more

Service

People report positive experiences with service, highlighting the friendly, professional, and efficient... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and... See more

Order

Reviewers highlight positive aspects of the order process, expressing deep satisfaction and delight with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a pleasure dealing with Shopping in Japan. Once “my watch” was back in stock, the order was filled promptly, securely packaged and got to Canada quickly. The product was exactly as described... See more

Rated 5 out of 5 stars

Erika Aokia offered me a welcome bonus, after I glanced through the email and asked about it. Shoppinginjapan was amazing! Got the exact watch I wanted at a cheaper price and in mint condition. Their... See more

Rated 5 out of 5 stars

Shopping in Japan is an absolutely awesome shop and Erika ist the Queen of Customer Support and Communication. The overall experience was pure pleasure. I bought two watches from them in a span of a m... See more

Rated 5 out of 5 stars

Erika of SIJ was in contact with me the whole time from the moment I purchased the watch until the day it arrived. she kept me in the loop and aware of the shipping process from Japan all the way to... See more


Company details

  1. #1 of 44 best companies in Watch Store

Written by the company

Casio / Seiko / Citizen / Orient / Sony / Oyaide / Canon / Nikon / Zojirushi


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(2,792)

357 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

SIJ personnel, Erika, kept in touch with me from the time I ordered to the time of delivery. delivery was prompt and personal. I feel very confident that this is a great company with outstanding customer service and would do business with them again in the future.

January 20, 2026
Rated 5 out of 5 stars

Great prices, fast delivery, and excellent support

I had a great experience with shoppinginjapan.net. The service was excellent from start to finish — very smooth and well organized. Shipping was surprisingly fast, the prices were excellent, and the packaging was done with great care. The staff provided outstanding feedback and support, always helpful and responsive. Overall, a top-notch service, and I will definitely love to shop there again. Highly recommended!

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

The item is brand-new

The item is brand-new, packaging was absolutely great. Item is authentic and well functioning.i love it.thank you more power, i will definitely buy again.

January 18, 2026
Rated 5 out of 5 stars

Outstanding customer service

Erika of SIJ was in contact with me the whole time from the moment I purchased the watch until the day it arrived. she kept me in the loop and aware of the shipping process from Japan all the way to Hawaii. it arrived rather quickly via DHS with the delivery person hand delivering it to me. it was an amazing experience and I would not hesitate to buy again from SIJ. customer service was outstanding. I recommend this company to anyone.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

From Japan to Rome with Love

I saw the site while looking for my a specific Seiko, GREAT customer service, updates on the item and it’s delivery and also for the price. Definitely buying here again after enjoying this one.

Thanks also for the postcard and the gift that I didn’t expect. A special touch that I really appreciate.

January 8, 2026
Rated 5 out of 5 stars

Purchased a Seiko and received it…

Such a professional company and great experience! Purchased a Seiko and received it quickly! Erika updated frequently in regards to the watch I had bought. Definitely will purchase from again! :)

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Best experience buying watch

such a great experience during all the process, super intuitive while buying, the shipping, the time to respond to any questions or requirements I may have, it even arrived one day before expected, Erika was super kind and helpful along the way, its way cheaper to buy here than the international version and also the added value of being a Japan model made for Japan. It was my first watch and it has been a far great experience

January 21, 2026
Unprompted review

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