Shopping In Japan NET Reviews 

2,792
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 322 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, showing prompt communication, professional guidance, and extremely helpful staff throughout the entire ordering and purchase process. People also love the remarkably fast delivery and secure packaging, regularly noting wonderful unexpected gifts and delightful personal notes included safely inside every single box. Some people also felt strongly that buyers should carefully check the fine print regarding international customs duties and local taxes. Consumers additionally pointed out that acquiring rare collector items from overseas naturally involves understanding and managing these separate importation fees.

What people talk about most

Product

Consumers find product to be positive, highlighting genuine watches that arrive exactly as described in... See more

Delivery service

Clients share positive opinions on delivery service, consistently highlighting impressively fast... See more

Service

People report positive experiences with service, highlighting the friendly, professional, and efficient... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and... See more

Order

Reviewers highlight positive aspects of the order process, expressing deep satisfaction and delight with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a pleasure dealing with Shopping in Japan. Once “my watch” was back in stock, the order was filled promptly, securely packaged and got to Canada quickly. The product was exactly as described... See more

Rated 5 out of 5 stars

Erika Aokia offered me a welcome bonus, after I glanced through the email and asked about it. Shoppinginjapan was amazing! Got the exact watch I wanted at a cheaper price and in mint condition. Their... See more

Rated 5 out of 5 stars

Shopping in Japan is an absolutely awesome shop and Erika ist the Queen of Customer Support and Communication. The overall experience was pure pleasure. I bought two watches from them in a span of a m... See more

Rated 5 out of 5 stars

Erika of SIJ was in contact with me the whole time from the moment I purchased the watch until the day it arrived. she kept me in the loop and aware of the shipping process from Japan all the way to... See more


Company details

  1. #1 of 44 best companies in Watch Store

Written by the company

Casio / Seiko / Citizen / Orient / Sony / Oyaide / Canon / Nikon / Zojirushi


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(2,792)

357 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Seemless Purchase the whole way.

I had no issues with the purchase. The tracking information was clear and I was updated along the entire route. I was made aware of the additional tariff charges that had to be applied as well. When the item arrived it was packaged perfectly, was exactly as described, and has been a wonderful addition to my collection.

February 5, 2026
Rated 5 out of 5 stars

great service, exactly as you'd expect from japanese store

Totally happy about the whole experience, before and after ordering. Erika was replying me within hours and being very helpful, I feel like I definitely need to mention her name. And in the end you get the delivery with super cute gifts from Japan, that's so amazing and kind thought of yours. Happy to find out your service guys and gonna recommend to all my friends.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Delightful experience and communications

I had an delightful experience purchasing a Seiko 5 automatic watch from Shopping In Japan. Erika, the export coordinator has excellent customer service, she responded promptly to enquiries and great comms after I placed my order. Watch was packaged securely, genuine Made In Japan model and included a bonus Japan postcard and gift voucher for a future purchase. Very happy with the watch and will buy from them again.

February 1, 2026
Rated 5 out of 5 stars

Awesome customer service

Awesome customer service, Erika answered my questions and kept me updated on my order status. I’m really enjoying my watches and would definitely place another order with SIJ.

February 1, 2026
Rated 5 out of 5 stars

If you’re looking for a watch, this is the place!

Erika Aokia offered me a welcome bonus, after I glanced through the email and asked about it. Shoppinginjapan was amazing! Got the exact watch I wanted at a cheaper price and in mint condition. Their pieces, customer service, expedited package shipment, and everything was top notch

January 30, 2026
Rated 5 out of 5 stars

Stellar Customer Service

I still did not receive my shipment. still 13 days in transit. There is no information when my order will come or where is the current location and status. But with the stellar customer service they have (Erika) reassured me and put my mind at ease. I'm just waiting for my package to arrive. Changed my review from 1 star to 5 stars.

January 27, 2026
Shopping In Japan NET logo

Reply from Shopping In Japan NET

Hi Nino Paulo Fortaleza, sorry for the delay and the frustration. We’ve sent multiple tracking updates to your email but haven’t received a response from you yet. Please check your inbox and spam/junk folder for our messages with the detailed tracking information that we provided. If you’re experiencing any delay issues with the postal carrier or customs clearance, we’re here and we are waiting to assist you right away. Just reply to our email at sales@shoppinginjapan.net

Rated 5 out of 5 stars

Great selection, fast and friendly support

Amazing customer service and products. Erika was kind and helpful in the whole process. I did not expect to receive a thank you email when I placed the order. She was helpful in answering my questions.

Selection of watches are great at a reasonable price. I am glad I stumbled across this site as someone who lives in Australia its very difficult to find a good range of selection locally.

Packaging and shipping was great and very quick. It took less than 5 days with standard international express. I will definetly be a returning customer.

January 28, 2026
Unprompted review

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