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Review summary

Created with AI, based on recent reviews

Considering 476 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often highlighting its high quality, comfortable fit, and durability. Many appreciate the significant cost savings compared to traditional dental options, finding the pricing very reasonable. The customer service is frequently praised for being helpful, responsive, and professional, guiding users through the process with ease. People also find the overall user experience smooth and straightforward, from the impression kit to the final product. However, some customers also noted issues with customer service, describing it as difficult to reach or unhelpful. A few other people also felt that the product quality was inconsistent, with some experiencing an odd chemical taste or smell, or a poor fit that caused discomfort or even dental pain.

What people talk about most

Product

Reviewers mention positive feedback about the product. Many customers are very satisfied with the quality and... See more

Quality

Users describe positive interactions with quality. Many customers are very satisfied with their night guards,... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the responsiveness and helpfulness of... See more

Price

People report positive experiences with price, often highlighting the affordability compared to dentist... See more

User experience

Customers had positive experiences with user experience. Many found the impression process easy to follow and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using Remi night guards for a few years now and continue to be very satisfied. I use the medium thickness, which has never come close to wearing out before I get a new one. They are incredib... See more

Company replied

Rated 5 out of 5 stars

I needed to replace my night guard/retainer after completing my Invisalign treatment to straighten my teeth. I wanted to try Remi as it was more cost effective rather than going to a local orthodontis... See more

Company replied

Rated 5 out of 5 stars

I first started using Remi a few years ago after getting tired of the expensive night guards from my orthodontist - not covered by insurance, either way too thick or too thin, and inconvenient appoint... See more

Company replied


Company details

  1. #99 of 124 best companies in Online Marketplace

Written by the company

Remi is a direct-to-consumer sleep and wellness company.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

No complaints

So far the process has been smooth. I have just sent my impressions back and will receive night guard soon. They are very responsive and helpful with creating the impressions.

March 25, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Elizabeth,

Thank you for your feedback! We’re glad the process has been smooth and that our team could help with your impressions. Excited for you to receive your night guard soon!

- The Remi Team

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Rated 5 out of 5 stars

Remi is a good company with a great product at a incredible price.

Remi is an awesome company that provides a great product at a incredible price. I am a 63 year old male and I have sadly grown not to trust many people and especially companies. Remi is a company that I trust. My dentist had suggested I use a night guard because I have a lot of expensive dental work in my mouth. I had an old night guard which I hated using because it was big and bulky and kind of gummy. I saw a YouTube add about Remi night guards and took a chance. I am so glad I did. I went through the process of creating impressions with Remi helping me step by step. I had an issue and Remi even helped me get through it. To top it off, I brought my new night guards to my dentist to get his opinion. He said the guards are exactly the same as the product they make at 1/4 of the price. Remi is a good company with a great product at a incredible price.

February 11, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Carmen,

Thank you so much for your thoughtful review and for putting your trust in us, it truly means a lot. We're glad to hear the process was smooth, the fit works well for you, and that even your dentist approves!

It’s great to know we could provide a comfortable, high-quality option at a price that makes sense. We really appreciate your support!

- The Remi Team

Rated 5 out of 5 stars

Great product

I've been a Remi customer for years. The product works great. It fits my teeth perfectly and protects them from grinding.

March 25, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Tyler,

Thank you for being a loyal customer! We're so glad to hear the fit is perfect and that your night guard is helping protect your teeth from grinding. We appreciate your support!

- The Remi Team

Rated 5 out of 5 stars

This company provides consistent…

This company provides consistent deliveries of high quality mouth guards. Our experience has been very positive for 3 years so far.

March 1, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Kareem,

Thank you for your support over the past 3 years! We're so glad to hear you've had a consistently positive experience with our quality and delivery.

- The Remi Team

Rated 5 out of 5 stars

I have not received my night guard

I have not received my night guard, but I gave 5 stars for the communication and outstanding customer service. I did a zoom call with Jimena and she was very professional and made the process quick and easy. Thank you I look forward to having my night guard!

March 12, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Rose,

Thank you so much for the 5 stars!

We’re glad to hear you had a great experience with Jimena and that she made the process quick and easy. We truly appreciate your kind words and can’t wait for you to receive your night guard!

We’re here if you need anything along the way!

- The Remi Team

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Rated 5 out of 5 stars

Smooth sailing, excellent support with it's not smooth

I have been working with the company for a few years after I was sick of paying over $400 for a mouthguard from my dentist. Once your impressions are correct and you have your first set, it's super smooth sailing for future guards and needs. I never had an issue until my latest guards were delivered. There was a weird chemical taste associated with them that I couldn't get rid of. After reaching out to customer service for help and troubleshooting with their guidelines, not only did they take the time to try multiple solutions with me that ultimately didn't end up working, they sent me a replacement set of guards at no charge to me. I was only hoping for a discount on my next order since I had those guards for a few months before even using them. Grade A customer service!

March 16, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Jen,

Thank you so much for your continued support and for sharing your experience!

We’re glad things have been smooth overall, and we truly appreciate your patience while we worked through the issue with your latest guards. It means a lot to hear that our team could help and make things right.

Thanks again for your trust!

- The Remi Team

Rated 5 out of 5 stars

Everything arrived like clockwork

Everything arrived like clockwork. I had a dew questions and Remi responded quickly to help. Impressive

March 18, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Jeff,

Thank you for the 5 stars! We’re so glad everything arrived on time and that we could quickly help with your questions. We appreciate your support!

- The Remi Team

Rated 5 out of 5 stars

Exactly what I was looking for

Honestly just wanted something simple and this did the job. Comfortable, no weird taste, and the subscription is a plus so I don’t forget to reorder.

March 19, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Sabrina,

Thank you for the great review! We’re so glad Remi is exactly what you were looking for. Simple, comfortable, and easy to keep up with.

Happy to hear the subscription is making things even more convenient!

- The Remi Team

Rated 5 out of 5 stars

I have been using Remi for years. Very easy process and save money!

I have been using Remi for years. I buy the teeth whitening and mouth guard. There mouth guards are of high quality and come in 3 different thickness. I like the 1.3. Dentist charges are astronomical compared to Remi as far as the mouth guards go. I am very happy with their products. They are very quick to respond via email and have great customer service.

February 9, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Rose,

Thank you so much for your continued support over the years! We’re thrilled to hear that you’ve had such a great experience with both our mouth guards and teeth whitening.

It’s awesome that the 1.3mm guard is the perfect fit for you, and that you’ve found our process easy and cost-effective. We also really appreciate your kind words about our customer service team. We’re always here to help and are glad to hear we’ve been able to support you quickly.

- The Remi Team

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Rated 5 out of 5 stars

I have been a happy Remi customer since 2022…

I have been a Remi customer since 2022 after my dentist informed me that I had hairline crack in a molar from clenching my jar (awake and asleep apparently). I have become more conscious of it during the day and stop myself and I found that my insurance only covered a small portion and it was a one and done deal. I found Remi and liked that I receive a new guard twice a year. I have been a customer since. The guards a way more comfortable than the bulky ones from dentists and I am so glad I went this route because I know I would not have been compliant with the others. The molar has not changed so I know it is doing what I want it to do. I have since recommended Remi to others who want a lighter mouthguard (Remi offers multiple thicknesses, mine is the lowest.) I recently decided to update my impression for just the top as that is what I prefer. Remi was there to help through each step, I had some issues and needed a new kit and Zoom call to get it right. The Remi consultant was kind, professional, and in one try we had the impression done! Thank you Remi!

March 18, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Desiree,

Thank you so much for sharing your experience and for being part of the Remi family since 2022! We’re thrilled to hear that your guard has been comfortable and effective, and that it’s helped you stay consistent with protecting your smile, especially after dealing with that molar concern.

It’s great to know that our thinner options have made a difference for you compared to traditional guards, and we really appreciate you recommending us to others. We’re also glad our team could support you through updating your impression, sometimes it takes a little extra help, and we’re always happy to be there every step of the way.

Thanks again for your trust and kind words. We’re so happy to have you with us!

- The Remi Team

Rated 5 out of 5 stars

Get The Best

Remi is THE place to be if you want to save your teeth from grinding down to nothing. They will do everything in the book to make sure the guards fit properly and do the job, including calling on the phone for a walk through if needed. And it’s all done for half the price of a dental office. Good deal all the way around.

March 22, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Bruce,

Thank you so much for the amazing review! We’re thrilled to hear you had such a great experience and that our team could support you every step of the way. Enjoy your night guard and protect your smile!

- The Remi Team

Rated 5 out of 5 stars

Outstanding zoom call help

I needed assistance making my first impression and the rep on the zoom call was so helpful and cheerful

March 18, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Jamila,

Thank you so much for the 5-star review! We’re happy to hear your night guards are working well for you and helping with your comfort. We truly appreciate your support!

- The Remi Team

Rated 5 out of 5 stars

First time

Ok This was my first time trying a custom night guard, and I’m really impressed! It fits perfectly, feels comfortable overnight, and I already notice less jaw tension in the mornings.

March 18, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Miranda,

Thank you so much for your kind review! We're thrilled to hear your first custom night guard fits perfectly and is already helping reduce your jaw tension.

We're glad you're having a great experience!

- The Remi Team

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Rated 1 out of 5 stars

Horrible experience

Horrible experience. I ordered a set of night guards, but they shipped it to the wrong address. I requested a refund, and they stopped responding to my emails. Scam.

March 15, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Serhii.

We’re sorry to hear about your experience. That’s definitely not the service we aim to provide.

Someone from our team will reach out shortly to make this right.

- The Remi Team

Rated 5 out of 5 stars

Excellent product

Excellent product. Excellent service. Love Remi!

March 16, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Arturo,

Thank you so much! We’re thrilled you love Remi! Your support means a lot to us.

- The Remi Team

Rated 5 out of 5 stars

I've used remi in the past before my…

I've used remi in the past before my most recent purchase. The process is easy, and they are consistent in following up on the progress of your nightguards. I lagged on getting back to them so my first mold was not usable since it was no longer in the system. Regardless, they have great pricing and deals, so it was without a question that I'd purchase again. Its definitely saving me money from paying $400 plus with insurance for one night guard that cracked and they would not replace it for free. I am very happy remi exist, its literally saving me from having headaches nightly due to my clenching.

March 6, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Rosa,

Thank you for being a returning customer and for sharing your experience! We're so glad to hear that the process has been easy and that our team’s follow-ups have been helpful along the way. It means a lot to know Remi is helping you manage your clenching and saving you money compared to traditional options.

We truly appreciate your support!

- The Remi Team

Rated 5 out of 5 stars

Happy customer

The instructions are easy to follow and the impression kit is easy to use. I am very happy with my mouthguard. I emailed customer service because it took longer than I thought it would for the item to ship and I got a quick answer and then I got an email when it shipped.

February 28, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Kennetha,

Thank you for your wonderful review! We're so glad to hear the instructions and impression kit were easy to use and that you're happy with your mouthguard. We also appreciate your patience with the shipping time and are happy our customer service team could assist you quickly.

Thanks again for your support!

- The Remi Team

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Rated 1 out of 5 stars

I ordered two different products and…

I ordered two different products and received the same item twice. This was not the order I placed.

Since the error was not on my end, I do not feel it is reasonable to require me to pay for return shipping or wait for the return to be processed before the issue is corrected. I am requested a refund or replacement without additional cost to me but I am still emailing back and forth with customer service. I did like the night guard but I don’t need 4!

March 13, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Kelli,

Thanks for sharing your feedback.

We’re very sorry for the mix-up and understand your frustration. Since this was our error, we’ll cover return shipping and send a replacement or refund, whichever you prefer, at no extra cost.

Thank you for your patience while we fix this quickly.

- The Remi Team

Rated 5 out of 5 stars

Comfortable and not bulky to wear

I was worried about wearing a night guard, but Remi guards are really comfortable and thin. I don’t even notice I’m wearing it while sleeping, and my jaw tension is gone.

February 10, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Andrea,

Thank you for the 5-star review! We’re so glad to hear your Remi Mouth Guard feels comfortable and thin, and that it’s helping relieve your jaw tension.

Sleeping without worry is exactly what we hope for our customers!

- The Remi Team

Rated 5 out of 5 stars

I never thought a guard could be this…

I never thought a guard could be this comfortable. Remi’s fit perfectly, no gagging, and my teeth grinding doesn’t wake me up anymore.

March 11, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Brianna,

Thank you for the 5-star review! We're so glad to hear your Remi guard fits comfortably and is helping with your teeth grinding. It means a lot to know it's making a difference in your sleep!

- The Remi Team

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