I've been using Remi night guards for a few years now and continue to be very satisfied. I use the medium thickness, which has never come close to wearing out before I get a new one. They are incredib... See more
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Review summary
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I needed to replace my night guard/retainer after completing my Invisalign treatment to straighten my teeth. I wanted to try Remi as it was more cost effective rather than going to a local orthodontis... See more
Company replied
I first started using Remi a few years ago after getting tired of the expensive night guards from my orthodontist - not covered by insurance, either way too thick or too thin, and inconvenient appoint... See more
Company replied
Company details
- #99 of 124 best companies in Online Marketplace
Written by the company
Remi is a direct-to-consumer sleep and wellness company.
Contact info
50 Francisco St, Suite 275, 94133, San Francisco, United States
- +1 (800) 234-1874
- support@shopremi.com
- shopremi.com
3.9
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 2 weeks
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Game changer!
I first started using Remi a few years ago after getting tired of the expensive night guards from my orthodontist - not covered by insurance, either way too thick or too thin, and inconvenient appointments. This is a game changer. I use my FSA to cover 2 Remi retainers/night guards a year. I have them at a custom thickness and I appreciated the at home molding kit, especially since they can review them via pictures and there is an extra mold if you need to redo one. I clench and grind my teeth a lot at night, so i like getting new ones often so i don’t crack through the hard plastic. Their support team is very helpful too. Overall, very happy with Remi!
March 11, 2026
Unprompted review
Reply from Remi
Dear Christy,
Thank you for the amazing 5-star review! We're so glad Remi has been a game changer for you and that the custom thickness, at-home molding kit, and FSA option make things easier and more convenient.
It's also great to hear our support team has been helpful along the way. We truly appreciate your continued support!
- The Remi Team
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Great experience
Great experience! Easy to place order and complete the imrpessions; lots of resources and support along the way with written instructions AND video instructions, as well as the option of connecting with a real person over video or call to help. Fast service!
March 11, 2026
Unprompted review
Reply from Remi
Dear Sweet,
Thank you for the 5-star review! We're so glad to hear the ordering process and impression kit were easy to complete, and that our written and video resources were helpful.
We’re also happy that the support options and fast service made for a great experience. Thanks for choosing Remi!
- The Remi Team
I ordered about 15 sets of braces from…
I ordered about 15 sets of braces from Remi in the last few years and I do admit, only once got a bit ticked off when they moved the business, they stagnated delivery and impression got lost. BUT they made up for it with new impression kit and great guards which up to this day never once broke! I got some from German lab for 236 Euro for 1 half, which broke after 2 month. Remi has the best and best prices.
March 1, 2026
Unprompted review
Reply from Remi
Dear Charlotte,
Thank you so much for your continued support over the years. We truly appreciate it!
We’re sorry again for the hiccup during our move, but we’re glad we could make it right and that your guards have held up so well.
It means a lot to hear you value the quality and pricing. Thanks for being a loyal Remi customer!
- The Remi Team
The customer service is great
The customer service is great. I think the money i paid was a good value. I have no issues with the night guard this is my 2nd order
February 24, 2026
Unprompted review
Reply from Remi
Dear Angela,
Thank you for your kind words! We’re glad you’re happy with your night guard and our service. We appreciate your trust and your second order!
- The Remi Team
Love it
My grinding has improved a lot since I started using this. I wake up without that sore jaw feeling anymore.
February 2, 2026
Unprompted review
Reply from Remi
Dear Trezianne,
Thank you for the 5 stars!
We're so happy to hear your grinding has improved and that you're waking up without jaw soreness. Thanks for sharing your experience!
- The Remi Team
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Been a long trem user and just got my…
Been a long trem user and just got my second set.still super comfortable and its made a big difference wth my nightmare grinding.
September 15, 2025
Unprompted review
Reply from Remi
Dear Ric,
Thank you for your continued support and for sharing your experience!
We're so glad to hear your second set is just as comfortable and that it’s helping with your grinding. We really appreciate you being a long-time customer!
- The Remi Team
I started with both the upper and lower…
I started with both the upper and lower guards, and they’ve really helped with jaw pain and teeth grinding. You could try just one if you prefer, but using both gave me the best results.
March 5, 2026
Unprompted review
Reply from Remi
Dear Robin,
Thank you for the wonderful 5-star review!
We're so glad to hear that using both your upper and lower guards has helped with your jaw pain and teeth grinding. It's great that you've found what works best for you, and we really appreciate you sharing your experience.
Thanks again for your support!
- The Remi Team
Good guards
The subscription lowered the price to $99 instead of around $150 for a one-time purchase. Just received my guards a few days ago and the fit has been good so far.
March 5, 2026
Unprompted review
Reply from Remi
Dear Carmen,
Thank you for the 5-star review!
We're glad to hear your guards arrived safely and that the fit has been good so far. It's great that the subscription option helped make them more affordable as well. If you ever need any help or adjustments along the way, our team is always here to support you.
We really appreciate your feedback!
- The Remi Team
My nights have improved so much
My nights have improved so much, less clenching, less jaw tension, and I’m actually sleeping better. Love this night guard!
March 1, 2026
Unprompted review
Reply from Remi
Dear Farrah,
Thank you so much for your wonderful 5-star review!
We're so happy to hear that your nights have improved and that you're experiencing less clenching and jaw tension. Getting better sleep makes such a big difference, and we're thrilled your night guard is helping with that.
Thanks again for your support!
- The Remi Team
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Great product, helpful, professional team!
Messing up my impression was stressful, but the dental Zoom team guided me through it. My guards arrived a week ago, fit great, and feel so comfortable. Loving it so far!
February 25, 2026
Unprompted review
Reply from Remi
Dear Madison,
Thank you so much for the 5-star review!
We know taking your own impression can feel a bit stressful at first, so we’re really glad our Dental Zoom team was able to guide you through the process and make it easier. It’s great to hear that your guards arrived quickly, fit well, and are already feeling comfortable.
We truly appreciate your kind words and are so happy you’re loving them so far!
- The Remi Team
I have tried multiple times to cancel…
I have tried multiple times to cancel my subscription. The response is to pause the subscription. I have now been charged for two sets of mouth guards since trying to cancel subscription. They are using an expired card to pay for guards.
February 23, 2026
Unprompted review
Reply from Remi
Dear Donna,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the confusion and frustration you’ve experienced with your subscription and billing. We understand how stressful it can be to be charged after attempting to cancel.
After reviewing your account, we can confirm that the recent charge has been fully refunded and your subscription has been canceled. Your account is no longer active, and no future charges will be processed.
We truly regret the inconvenience caused by the earlier subscription pause responses and the expired card issue. We appreciate your patience as we correct this situation. If you have any additional questions or need further assistance, please let us know.
- The Remi Team
I wish I would have found these reviews…
I wish I would have found these reviews before ordering from this company!
I have ordered mouth guards from other companies and it's been a very simple easy process. Not with Remi! Take an impression, send a photo, wait 2 to 3 days for a response. The impression isn't good. Start over. That impression isn't good. Start over.
And the emails! It takes days to get a response to an email. And then generic email blast emails show up - send us your photos. I already sent the photos.
I requested to cancel my subscription and receive a refund for the original purchase. They wanted to charge me for the impression kit or I could return everything in the kit to get a refund. What are they going to do with unused trays? Give them to someone else????? And they wanted me to pay to ship back the kit.
I have never experienced such terrible customer service. I thought their great price and flashy ads on social media would translate to a good company but this is not true!
March 4, 2026
Unprompted review
Reply from Remi
Dear Stacy,
We’re really sorry to hear about your experience and the frustration this caused. That’s definitely not the experience we want for our customers.
I can see that your account has now been canceled and a full refund has been issued. Our team asks for photos of impressions to make sure the fit will be safe and effective, but we understand how repeating the process and waiting for responses can be frustrating.
We truly appreciate the feedback and will be sharing it with our team as we work to improve both our response times and the overall impression process. Wishing you the best moving forward.
- The Remi Team
I’ve tried other night guards before
I’ve tried other night guards before, but these are by far the best in terms of comfort and fit. No weird pressure spots, no trimming needed. Plus, it’s way more affordable than what my dentist quoted me.
March 4, 2026
Unprompted review
Reply from Remi
Dear Regine,
Thank you for the 5-star review!
We're so glad to hear the night guard fits comfortably with no pressure spots or trimming needed. It means a lot that you found it both high-quality and more affordable than the dentist option. Thanks for choosing Remi!
- The Remi Team
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Remi's customer service is exceptional
Remi's customer service is exceptional. They have quickly solved any issue. I am grateful for their product. I have tried sooooo many guards and these are comfortable and affordable. There is nothing but good to say about Remi regarding their company and their product.
March 2, 2026
Unprompted review
Reply from Remi
Dear Corinne,
Thank you so much for the amazing review!
We’re incredibly grateful for your kind words. It means so much to hear that after trying so many guards, you found ours comfortable and affordable. And that our team has been able to support you along the way quickly.
We truly appreciate you being part of the Remi family!
- The Remi Team
I ordered two top night guards and the…
I ordered two top night guards and the whitening gel along with the ultrasonic cleansing machine. I had great assistance with the mold process. My molds are in the mail and I am anxious to receive my new guards.
February 16, 2026
Unprompted review
Reply from Remi
Dear Elaine,
Thank you so much for your review!
We’re so glad to hear you had a great experience with the molding process and our team’s assistance. That’s exciting that your impressions are already on the way. We can’t wait for you to receive your new night guards!
- The Remi Team
Great service and wonderful product
This is the best mouth guard I have ever had. The service was great, and very responsive. I highly recommend this company.
February 2, 2026
Unprompted review
Reply from Remi
Dear Roxanne,
Thank you so much for the 5-star review!
We’re thrilled to hear this is the best night guards you’ve ever had and that you had a great experience with our team. We truly appreciate the recommendation and your support!
- The Remi Team
Unbelievable customer service
Unbelievable customer service, my guards are perfectly molded, can’t believe I suffered with store bought bite guards all these years, thanks Remi for making this experience awesome, I won’t buy guards from any one else!
February 26, 2026
Unprompted review
Reply from Remi
Dear Jim,
Thank you so much for the amazing review! We’re thrilled your guards fit perfectly and that you’re finally free from store-bought options.
We truly appreciate your support and are so glad you’re part of the Remi family!
- The Remi Team
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I had a great experience with Remi
I had a great experience with Remi. I ordered two upper night guards along with whitening trays and whitening gel, and everything exceeded my expectations. The impression process was straightforward and easy to follow, and the fit of the night guards is excellent. They’re comfortable, secure, and feel high quality. I’ve tried other options before, and these are by far the best in terms of fit and durability. My only complaint is that I wasn’t able to get a lower teeth whitening tray. Shipping was smooth, packaging was professional, and the overall process felt simple and efficient from start to finish. I would definitely order from Remi again and recommend them to anyone looking for custom night guards or whitening products.
January 15, 2026
Unprompted review
Reply from Remi
Dear Priscilla,
Thank you so much for your thoughtful review!
We’re thrilled to hear that your upper night guards and whitening trays exceeded your expectations. It means a lot to know the impression process felt straightforward and that the fit, comfort, and durability of your guards stood out compared to other options you’ve tried.
We also really appreciate the feedback about the lower teeth whitening tray. Input like this helps us understand where we can improve and expand our offerings to better serve customers like you.
We’re so glad you had a smooth experience from start to finish. We look forward to serving you again!
- The Remi Team
Eased jaw pain, finally
I’ve worn night guards for years, but this one stands out for comfort and fit. It’s easy to wear, doesn’t irritate my gums, and feels secure all night. I’ve woken up without jaw pain for the first time in a long time. The cleaning process is straightforward and doesn’t take much effort. It’s a noticeable upgrade from my previous guards.
February 26, 2026
Unprompted review
Reply from Remi
Dear Lisa,
Thank you so much for the 5-star review!
We’re thrilled to hear you loved the fit, comfort, and quality of your night guards and whitening trays. It’s great to know the process felt smooth from start to finish.
We also appreciate the feedback on the lower whitening tray , that’s helpful for us as we continue to improve. Thanks again for choosing Remi!
- The Remi Team
Remi is a great company
Remi is a great company! My husband I both use them. My husband leaves them around and the dog chews them up. All I have to do is email them and we get new ones.
The retainers are a great quality.
January 1, 2026
Unprompted review
Reply from Remi
Dear Eldonna,
Thank you so much for the 5-star review!
We love hearing that both you and your husband are part of the Remi family. We’re so glad our team has been able to quickly help when replacements are needed and that you’re happy with the quality of your retainers.
We truly appreciate your support!
- The Remi Team
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