Bought Dark Souls 3, got stuck at the verification code step. The verfication code on the website is either old or incorrect, waited couple of days for the code to update, but it didn't, reached out t... See more
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Been waiting 3 days(going on waiting for the 3th month now) for the steam guard code, it's never updated and the one that's on the website doesn't work, no reply on the email either. I'd suggest that... See more
Company replied
I recently bought borderlands 4 (purchased march 7th). It is march 8th today and I’ve been playing for some hours. This website is extremely legit. I’m playing a game that would cost 69.99 at 11:99.... See more
The support is unresponsive, and now I can’t access the first account they provide me, it says something went wrong I been trying to reach out to them no buddy seems to care at all and their phone tak... See more
Company replied
2.4
Poor
61 reviews
Replied to 80% of negative reviews
Typically takes over 1 month to reply
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did not send the accont details
I bought an account and it did not send the details
July 15, 2025
Unprompted review
Reply from Retrograde
Hi Shane, apologies for the delay in receiving your account details. We’ve since confirmed your order has been fulfilled and working credentials were reissued. Thank you for your patience while we resolved this.
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Lost access to game
I purchased a game Dec of last year and it worked fine. Haven't played in a while until last week when I got an error message last week. Have been trying to contact support since with no response. Very frustrating, I won't be buying from them again.
July 3, 2025
Unprompted review
Reply from Retrograde
Hi David, we’re sorry to hear you lost access after some time. Your account has been reviewed and reactivated. We appreciate you bringing this to our attention — please reach out again if any issues persist.
Absolute Scam! Will update if they rectify the situation.
I purchased Baldur's Gate 3 and I have still not received the account. The website says it will be delivered within 8 hours. 16 hours later and I have nothing. Support is unresponsive after multiple emails.
I have purchased from many websites and never had an issue like this. Would not recommend at all. Just go buy from another site.
April 27, 2025
Unprompted review
Reply from Retrograde
Hi Ryan, we’re sorry for the delay in your account delivery. We experienced a temporary queue backlog that caused slower-than-normal order dispatching. Your game has since been sent, and we appreciate your patience and understanding.
I purchased a game 2 days ago and still…
I purchased a game 2 days ago and still haven't received my content. The site says up to 8 hours after purchasing not 48 hrs.
April 23, 2025
Unprompted review
Reply from Retrograde
Hi Roy, apologies for the delay in sending your order. We’ve since updated our system to ensure all deliveries are completed within the listed timeframe. Your account has now been delivered — thank you for your patience.
I just got Elden Ring for a very cheap…
I just got Elden Ring for a very cheap price at Retrograde! The customer service was amazing and very quick to answer my questions.
April 18, 2025
Unprompted review
Reply from Retrograde
Thanks, Cameron! We’re glad you enjoyed your Elden Ring purchase and that our support team could help quickly. Enjoy your adventure through the Lands Between — and thank you for being part of the Retrograde community! ⚔️
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I've been a big fan of Retrograde since…
I've been a big fan of Retrograde since I found them last year. I've purchased multiple accounts and all of them have worked. Unfortunately 6 days ago all but 1 of my accounts stopped letting me log in. Including 1 I purchased that day. Since then I have emailed multiple times from both of my email addresses, submit tickets on their site, called their number, and haven't gotten a single response. The website AI bot says it has escalated my issue, but still nothing.
I will update this if they have just been slammed and respond to me soon. If I haven't updated this then Do Not Purchase Anything from them.
March 29, 2025
Unprompted review
Reply from Retrograde
Hi Jason, we’re very sorry for the login access issue. Your accounts have since been reviewed, and new credentials were provided. We understand how frustrating this must have been and appreciate your patience while we worked to resolve it.
The support is unresponsive
The support is unresponsive, and now I can’t access the first account they provide me, it says something went wrong I been trying to reach out to them no buddy seems to care at all and their phone takes me to their unimaginably worst voice message I ever heard. Today only I called like 5x and it’s with working hours and they don’t answer or reply to my emails. I’m locked out of the game I been playing for a while now.
March 26, 2025
Unprompted review
Reply from Retrograde
Hi Hitmon, we truly apologize for the trouble you experienced reaching us. We’ve since expanded our support hours and improved our phone response system. Your game access has been restored — thank you for your patience and feedback.
total scam
total crap. they are selling access to steam/ubisoft accounts with instructions on how to log in, download the game and then supposedly play offline. So you wont be adding this game to your current steam account. Not only is this sketchy, but the instructions on the pdf didnt even work and they wont respond to my requests for a refund. dont waste your money!
Edit: You can reply to my review, but not to my the numerous requests for a refund? I paid you and received nothing in return so I bought the game the legitimate way. It was most certainly not explained on your product page that I would not be purchasing the game itself. PLEASE REFUND MY MONEY!
March 13, 2025
Unprompted review
Reply from Retrograde
Hi there, we’re sorry for the confusion. Retrograde sells managed game accounts, not individual CD keys — this is explained on each product page and during checkout. We’ve reviewed your order, reissued the correct instructions, and improved our file clarity to avoid confusion in the future.
Retrograde is great
Retrograde is great. Easy access for the fraction of the price. Games are legit
March 7, 2025
Unprompted review
Reply from Retrograde
Thank you so much for your support! 💙
We’re thrilled to hear you had a great experience and enjoyed your purchase. Our goal is to make gaming affordable and accessible for everyone, and feedback like yours keeps us motivated to keep improving.
If there’s ever anything we can do to make your next experience even better, don’t hesitate to reach out — we’re always happy to help! 🎮
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keep getting kicked off
i brought a game , god of war ragnarok and the account given was fine game downloaded but i didnt expect to be getting kicked off the game constantly, ill be playing and get kicked off, cant even get through a cutscene before i have to restart it, i assume its because alot of people are playing on 1 account but why let it happen, just wasted money.
December 30, 2024
Unprompted review
Reply from Retrograde
Hi Elingas,
We’re sorry to hear you’re experiencing issues with your game. The disconnections you're facing happen when the game is played in online mode. As noted in the instructions provided, please ensure you are playing in offline mode to avoid interruptions and enjoy a seamless experience.
We’d be happy to assist you with any questions or concerns—feel free to reach out for support. We appreciate your feedback and hope you’ll have a better experience moving forward.
Best,
Carl Mackey
Retrograde
Not bad
I got my account info in the pdf file they send you and it works so im pretty satisfied. Only off-putting part would be that the account is shared but doesnt mind me as ive been playing perfectly fine. I would say get it if you dont mind that part.
December 28, 2024
Unprompted review
Reply from Retrograde
Thank you for your feedback! We’re glad the account is working well for you. We appreciate your understanding regarding the shared account, and we’re happy to hear you’re enjoying the game.
Thanks again for your review!
Pirate software
Pirate software, these guys are selling access to "steam accounts" to play software offline. when you buy you'll get a pdf giving you the account details.
Ask for a refund and they refuse it.
December 7, 2024
Unprompted review
Reply from Retrograde
Hi Pedro,
Thank you for your feedback. We’d like to clarify that we have fully reimbursed you for your purchase. Our product pages clearly state that we sell game accounts, not CD keys, and we use Retrograde Managed Accounts to provide access to the games.
We understand that there may have been some confusion, but our goal is to ensure a transparent and smooth experience for all our customers. If you have any further concerns or questions, please feel free to reach out again.
We take all reviews seriously and aim to resolve any issues promptly. Thank you for your understanding.
Best regards,
Carl Mackey
Head of Support Team
RETROGRADE
Very smoothe process to download the…
Very smoothe process to download the game, excited to play it.
December 7, 2024
Unprompted review
Reply from Retrograde
Thank you for your review! We’re thrilled to hear that the process was smooth and that you're excited to play. Enjoy the game!
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Solid i had to use another acct but its…
Solid i had to use another acct but its all good game works great
December 7, 2024
Unprompted review
Reply from Retrograde
Thanks for your feedback! We’re glad to hear the game is working great for you. Appreciate your understanding with the account change!
I wanted to connect this purchase to my…
I wanted to connect this purchase to my existing Steam account, instead, this purchase created a new Steam account which I did not expect nor was told in the beginning of the purchase.
November 30, 2024
Reply from Retrograde
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Our product descriptions and purchase confirmation process are designed to clarify that our items are sold as accounts, not CD keys. Additionally, we include a clear notification before completing the purchase to help set expectations.
We understand how this might have been overlooked and appreciate your input. If there’s anything we can do to help or clarify further, please don’t hesitate to reach out to our support team. We’re here to assist you!
A cool new way to play games and not…
A cool new way to play games and not have to completely empty my wallet.
November 29, 2024
Unprompted review
Reply from Retrograde
Thank you for your review! Seems like you elevated your play without breaking the bank 😎. Your support means a lot to us, and we're glad we can help keep your wallet happy. Game on! 🎮💸
Reputable vendors will buy again!!
Reputable vendors. It's an interesting process! Just purchased God of War: Ragnarok and am stoked at how easy it was to access ultimately.
May be leaning into this for any single player titles I purchase in the future. Thanks again!!
November 13, 2024
Unprompted review
Reply from Retrograde
Great to hear and thank you for the review. Our goal is to make gaming more accessible, and it’s great to know you’re considering us for future single-player titles. We look forward to helping you with your next adventure—happy gaming! 😊
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Scam
Scam. They advertise it as an account that has baldurs gate 3.. That is not what this is. This is a family account, you don't even own the game. Its a scam
Edit: It doesn't say family account in the title. It says Baldurs Gate steam account. Scam
November 14, 2024
Unprompted review
Reply from Retrograde
We're sorry to hear that our service didn't meet your expectations. Retrograde provides access to games through shared family accounts to offer significant discounts on popular titles. This is clearly stated in our terms of service and in the 'How It Works' section in the navigation bar. However we understand that it can be unexpected for first-time users. We value your feedback and are constantly working to improve how we communicate this upfront to avoid any misunderstandings.
Cheap games
I bought a game for a third of the normal price, got it in about a minute, everything’s great
November 12, 2024
Unprompted review
Reply from Retrograde
Thank you for recognizing the affordability of our service! We aim to make gaming accessible for everyone by offering some of the best prices in the market.
Excellent
This store is very good, recently buy Black Myth: Wukong at a very good price, and the delivery of the game is immediate, I recommend it 100%
November 8, 2024
Unprompted review
Reply from Retrograde
Thank you for the glowing review! We’re glad you enjoyed your purchase and found our delivery system efficient.
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