Shopthebags have now agreed to refund my mistaken purchase of a gift card. I'm still unsure how that happened in the first place but I appreciate their willingness to reverse their no refund policy in... See more
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See what reviewers are saying
Good customer service by KAI. Thank you for giving this issue an attention, I hope you could help me get my refund. This money is really important as of my current situation. I hope you understand.
They take whatever they want out your account and sign you up for all sorts of memberships, then refuse refunds. You don't get what you think you're buying! Don't use! Since leaving a review, I... See more
I have a pressing issue with shopthebags regarding a deductions on my visa account that I am jot aware of, Mr Alero helped me through it and it was solved instantly! May I add a few? I had my... See more
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Satisfied by Zoe
Know what you are doing
If you have a request, you get an answer within 24 hours. I value good customer service very much.
Declan was professional and helpful…
Declan was professional and helpful with my refund request
There is a great service from DECLAN he…
There is a great service from DECLAN he answer all my question quick and asap
Has offered helpful support on my case
Subscription issue
I recently had an issue but after a very good communication with Emily the issue was resolved. Thank you very much
Diamond helped me alot highly recommend…
Diamond helped me alot highly recommend him to anyone concerning a issue
Good Customer Support
Customer Support approached my case individually, with attention to detail and my preferences; I was served with due care and in a very timely manner. It was good experience.
Jamal assisted resolve my issue.
I sincerely thank you for your…
I sincerely thank you for your attention Mr. Alero . I think it's excellent how you at least know how to guide and answer questions.
Excellent Customer Service
I was provided excellent customer service.
Good customer service especially from…
Good customer service especially from Mary who resolved my issue promptly.
I was assist by Nikki
I was assist by Nikki, she's accommodating with my concern. Hopefully it will resolve sooner.
I had a wonderful experience with…
I had a wonderful experience with shopthebags they really know how to satisfy their customers
Phobe contacted me and met my request…
Phobe contacted me and met my request professionally
efficiency in replying to concerns
Extremely helpful to me and resolving…
Extremely helpful to me and resolving my issue. Kurt was very helpful in wanting a resolution to the problem.
Herbert (Herby). Dougherty
Prompt service ,very happy with…
Prompt service ,very happy with service,enjoyed doing business with Paula, many thanks !!
Great customer Service
Great customer Service! Sarra contacted me pro-avctively and helped me to solve my issue within a few days. Thank you Sarra, highly appreciate your excellent customer service!
a scam website
a scam website. I tried to buy a cheap product they were advertising on Instagram, didn't get a conformation of the successful payment but an error and next day I was charged with a basic membership payment I never agreed to. After I talked to their costumer service about a refund they agreed to it but after sending a cancellation confirmation email they charged me more money without any trace of refund resulting in me cancelling my card.
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