Shoptimised Reviews 299

We’ve worked with Shoptimised since May 2021 and have been consistently impressed with their support, expertise and proactive approach. The team are always helpful, responsive and knowledgeable, managing our incremental campaigns and ongoing optimisation to help improve performance and drive results.

Highly not recommended unless you want to make a loss in your business

Have worked with Shoptimised for just over a year and have had great result so far. Would highly recommend!

Fantastic work! Always quick to respond - shout out to Claire Thompson. Thanks again!

I have been with Shoptimised for some time now and they have always been helpful and have definitely contributed to an increase in my sales over the time we have been together

We've worked with Shoptimised for nearly two years and have utilised their CSS & incremental campaign services. They've delivered significant revenue for our company, provide frequent updates on performance and are a friendly, approachable team.

We have worked with Shoptimised for around three years now and have had a very positive experience throughout. Their team is responsive, proactive, and ensures we have regular review meetings to discuss performance and opportunities for improvement.

One thing we particularly value is their willingness to work with us on targeting new customer acquisition, rather than focusing solely on existing customers. This has helped us achieve stronger results with our acquisition campaigns.

We also find their feed optimisation tool useful for improving the performance of our Google Shopping campaigns. It has helped us maintain a well-optimised product feed and improve campaign efficiency.

The team responds quickly to requests and is easy to work with.

Great company to work with, the google ads results are excellent.

We’ve had a really positive experience using Shoptimised. The platform itself is excellent for managing and improving product feeds, especially for Google Shopping and Performance Max campaigns, and it gives us much more control than relying on standard website feeds.

What has really stood out, though, is the customer service. Any issues or questions we’ve had have been dealt with quickly and properly, and the team are always helpful, knowledgeable and easy to work with.

It’s made feed optimisation much more efficient for us and has become an important part of how we manage shopping campaigns for our clients. Would definitely recommend Shoptimised to other agencies or ecommerce businesses looking to get more from their product feeds.

Shoptimised have been managing our campaigns for over four years and they’ve been consistently strong. They’re professional, responsive, and proactive, and the results have been excellent for us. Communication is clear, reporting is easy to follow, and they understand our business and priorities. A reliable partner that we’re very happy to work with.

We employed Shoptimised's incremental services at the start of the year and they have exceeded all my expectations, providing impressive results right from the off. Since then, they have managed to sustain that growth and improve on those results month after month. Very happy with their services.

We've had a really positive experience working with Shoptimised. They've run an incremental campaign for us, and the Shoptimised platform is really easy to use and helps us track our progress clearly.

Communication and support have been excellent — we have regular meetings, and there's always someone available when we need help. Claire has been especially helpful and understanding throughout. Whenever we need updates or specific collections pushed, Claire makes sure everything gets done quickly and efficiently.

A great team to work with overall!

We’ve been working with Shoptimised and the results have been brilliant. We’re now selling products we had never sold before, and the support from our Customer Success Manager, Linda, has been amazing throughout. She’s always helpful, proactive, and genuinely cares about our growth. Highly recommend giving Shoptimised a try!

Scam company. They will take your money.

Stay away from this company they don't do nothing only take sales on your brand traffic take all the sale from brand traffic just to make there commission if you want to lose money use them best of luck,other than that they don't do nothing we work more than year with them all we see is steal the branded traffic to keep the commission amount high stay away at all cost

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We’ve had a great experience working with Shoptimised for the management and ongoing maintenance of our Google Ads campaigns.

From the outset, their team demonstrated a strong understanding of campaign structure, keyword targeting, and budget optimisation. They took the time to properly review our existing setup, identify inefficiencies, and implement clear improvements that quickly made a noticeable difference in performance.

Communication has been consistent and transparent throughout. We receive regular updates, clear reporting, and practical recommendations rather than generic advice. It’s clear they actively monitor and refine the campaigns rather than simply “set and forget.”

Since working with Shoptimised, we’ve seen improved lead quality, better cost control, and a stronger overall return on ad spend. Their proactive approach and attention to detail have given us confidence that our advertising budget is being managed effectively.

Big shout out to Zach for his ongoing technical support, keeping things running super smoothly! His responsiveness and technical know-how have been a real asset to our campaigns.

We’d highly recommend Shoptimised to any business looking for reliable, results-driven Google Ads management.

Very bad experience. Made a lot of losses and then was forced to pay their bills. I would highly recommend on not using as they will force you to scale your campaign for their commission but it will not be profitable.

Having worked with Shoptimised over the last 5+ years we've seen impressive uplifts and growth from their campaigns. Since we've run with incremental ads we have been able to gain traction on far more SKUs than before. The team are always at hand to answer questions with regular calls to ensure that their performance runs inline with our targets.

Shoptimise performance was average while we were actively using their services, communication was ok and support was helpful at the time. However, our experience changed significantly once we decided to leave.

After exiting, an invoice was very quickly passed to a debt collection agency without any meaningful attempt to resolve it directly with us. This resulted in an additional cost of £355, which felt completely disproportionate and unnecessary.

The main issue wasn’t the service while onboard, but how aggressively things were handled once we were no longer a client. It felt like there was little interest in discussion or resolution once our business relationship ended.

I’m leaving this review to warn other businesses: Shoptimise are fine when they have your business, but be extremely careful when leaving and make sure everything is clearly settled in writing before you do.

I had a terrible experience with Shoptimised. I ended our services in February and made it clear we were no longer working together, yet months later they went ahead and spent £138 on a Google campaign without my permission. They told me they were deleting and pausing their campaigns, but instead they ended up spending my money. Because of that, I had to pay my marketing team £1000 to fix the damage and lost a further £1800 deposit. All of this over a mistake that should never have happened.

When I called them, I was spoken to like an idiot and treated with no respect at all. They tried to make it sound like it was my fault and claimed we were notified, which is completely untrue. They also made changes to my Google account without approval and caused a lot of disruption to my business.

I have already told other retailers I know about what happened and will keep doing so. No one should have to deal with a company that acts this carelessly and unprofessionally.