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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their excellent quality and durability, often highlighting how well they maintain drink temperatures, keeping beverages hot or cold for extended periods. Many appreciate the variety of designs and colors available, finding them both attractive and functional for daily use across different settings. However, some customers expressed dissatisfaction with the customer service, citing slow responses or unhelpful interactions regarding issues like damaged orders or product malfunctions. There were also mentions of certain products, particularly lids, not being entirely leakproof as expected, and some food flasks failing to keep food warm for a sufficient duration. A few people also noted that some items, despite their quality, were not as robust as anticipated, showing damage from minor drops.

What people talk about most

Product

Customers generally express satisfaction with the products, highlighting their quality, durability, and... See more

Quality

Reviewers mention positive feedback about quality. Many consumers praise the excellent quality, durability,... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers express dissatisfaction, citing dismissive... See more

Order

Clients share ambiguous opinions on order. Many customers found the ordering process easy and delivery quick,... See more

Value for money

People report ambiguous experiences with value for money. While some customers praise the products as... See more

Based on these reviews

Rated 4 out of 5 stars

I bought a SHO cup several months ago. I now have 6. They are so good its turning into a bit of an addiction buying them. The patterned cups are particularly lovely and I get alot of compliments when... See more

Rated 4 out of 5 stars

I’ve had a black leopard Calix coffee cup for a while and love it so have had the cream coloured version for my birthday. Love them, they keep my coffee hot for hours but the hole in the lid means if... See more

Rated 3 out of 5 stars

I bought a Calix cup in the Halloween design, which LOOKS gorgeous, but the lids are awful! The metal straw/lid is really impractical, and the 'hot' lid isnt suitable for hot drinks as....in their wor... See more

Rated 5 out of 5 stars

Excellent quality products and brilliant customer service. Needed a replacement lid for a cup but they don't sell them on their site, however contacted customer service and they sorted a replacement o... See more


Company details

  1. Clothing Store

Information provided by various external sources

Hello! We're SHO and we're all about delivering value to everyone we encounter. We do this by providing really useful products, by focusing on delivering the best customer service known to man(!) and by donating 10% of our profits to a lovely charity c...


Contact info

3.8

Great

TrustScore 4 out of 5

427 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Absolutely amazing products

Absolutely amazing products, I currently have 3 coffee cups and 4 water bottles. Do as they say, coffee takes hours to cool down and ice stays all day with the water still icy cold the next morning. Will not buy any other cups/bottles

July 25, 2024
Unprompted review
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Rated 5 out of 5 stars

Fantastic products

Fantastic products, in a wide range of super colours. I have 2 bottles but love my sports bottle as it holds more and is easy to carry. It keeps my water ice cold all day. It came highly recommended by my brother, and I'm so glad I got one for myself. It's always with me inside my house and in my garden.

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous products

My 5yr old granddaughter has just become the latest member of our family to own a Sho bottle and she loves it! I added the straw top for ease of use for her. As a family our children, grandchildren and us have
a variety of Sho products- different size drink bottles, food flasks and tops. Our family have their bottles in their favourite colours and all are loved and used on a daily basis keeping the drinks cold ( or hot) as required. Can’t wait for the latest large cup to become available in different colours to add to our much loved and used collection. Good prices, great customer service and prompt delivery in lovely packaging. Five stars all the way from us all.

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Product review

Products are always delivered on time and we'll packaged. Everything I have bought from SHO has met my expectations. As a tea drinker, I particularly like the fact the metal inside of the cups does not affect the taste of my tea in any way unlike other brands. I also love the fact that my cold drinks stay cold for many hours as advertised on their website.

July 25, 2024
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Rated 5 out of 5 stars

I have quite a few bottles and love…

I have quite a few bottles and love them they are well made and a reasonable price. Great for dog walks to give our dog fresh water on a long walk. Brilliant for holidays abroad, I’ve taken mine to many places including Italy, Canada and Madeira

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

I have sho bottles which i use in the…

I have sho bottles which i use in the supermarket where i work and colleagues and customers always comment on them, i also got food flasks for my daughter and i which are great in winter to have a hot lunch. The quality and price cannot be beaten. But

July 25, 2024
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Rated 5 out of 5 stars

Keeps ice col

Excellent quality various sizes. Recently took ice in one for a road trip....ice still solid good 24hrs later. Definately worth the money

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

Sho credible

I can’t recommend Sho products enough. I first brought one back in 2020 and very quickly became addicted. I have several cups, bottles, 2 food flasks all of which get used regularly for hot & cold drinks and food. My new favourite is the xl tumbler with two lids and the colours are amazing.

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

My SHO Bottles..

I love my Bottles of which I have bought a few different types. I have bought for myself and Family and Friends.
I am thinking of buying a few more.

Vincent Lindsay.

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Best bottles we had in a while…

Great experience fast delivery well priced and durable we love our sho items we all have drinks bottles and our best buy was the food flask.
Our top tip for the food flask in hotdogs warms you up on a cold trip we have many so the other is filled with hotchocolate.

July 25, 2024
Unprompted review
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Rated 1 out of 5 stars

Won’t refund faulty goods due to being “a small business”

Love how this page isn’t claimed and it’s the only one that is honest.

This company doesn’t refund faulty products or see reason when you are away from home, with a faulty bottle, in need of a refund so it can be replaced.

Bottle was broken on first use due to a faulty seal. I bought in advance due to wanting other products so didn’t use this for a number of weeks. On first use, abroad, it has a faulty seal.

The products are generally good, but if you are unlucky enough to have a faulty one, Customer service is absolutely terrible.

I’ll go back to Amazon who would have refunded it.

July 18, 2024
Unprompted review
Rated 1 out of 5 stars

Really disappointing product.

Really disappointing customer service. As a review below, a knocked my Guzzler bottle over on the counter and lid immediately snapped. I've only had the bottle for a week.

I emailed customer service as clearly the bottle is not fit for purpose and assumed they would send a replacement lid. I was offered 20% (which is a promo running for everyone at the moment anyway!) to replace the lid.

All in all, I think the product is genuinely not well made if it cannot withstand being knocked over. Customer service response unacceptable and indicated that this is a common problem as they said "We simply couldn't afford to replace every bottle someone drops"

Unfortunately I cannot recommend them.

July 16, 2024
Unprompted review
Rated 1 out of 5 stars

Broken lid in under 3 days, refused to replace

Bought two childrens bottles with straw attachments. One of the lids was dropped after its first use and broke instantly.

I was honest about the lid being dropped to customer service who have refused to replace the lid despite the product being under under 3 days old.

Clearly not sturdy enough for any regular use, or this was a manufacturing fault as I've never had any issues with similar products from other brands.

It's a shame as the designs are great for kids.

March 26, 2024
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Rated 5 out of 5 stars

Food flask

Ordered a food flask to store soup. Very pleased with the product.

When I had a query about reattaching the silicone seal they came back to me very quickly.

March 7, 2024
Unprompted review
Rated 1 out of 5 stars

Sent me a dirty previously opened item

They sent me a food flask which had been previously opened and had dirty fingerprints all over the inside. When I reached out to customer service they claimed it must have been one that they opened to check for “quality control.” Surely they shouldn’t be selling items in this condition, particularly when used for food. I was grossed out by the whole thing. They accept no responsibility for their mistakes. It was also not made clear until the product arrived that it would need to be pre heated with boiling water for 10 minutes before filling. Apparently I should have known this and there was no need for them to make it clear when selling it. Terrible ethics.

February 5, 2024
Unprompted review
Rated 1 out of 5 stars

Faulty item

I have ordered many times from SHO, and I’ve always been happy with all their products. Placed another couple of orders at Christmas, and the lid on the pink calix isn’t very secure. It bounces back up. Have emailed with a photo, only received an automated response, no personal response. I find this very disappointing and poor customer service. Especially when I have placed quite a few orders! Hence one star!

January 2, 2024
Unprompted review

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