The staff are great and the storage is clean and dry. My gripes are that Shurgard assume all users have a smart phone with the app installed - if, like me, you do not then access is restricted to offi... See more
Company replied
Longwell Green Trade Park, Aldermoor Way, BS30 7ET Bristol, GB
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The staff are great and the storage is clean and dry. My gripes are that Shurgard assume all users have a smart phone with the app installed - if, like me, you do not then access is restricted to offi... See more
Company replied
Nikki is an absolute star! I've been renting a storage unit for some time, and naturally been getting it emptied as there's things we don't need any more. Nikki phoned me recently asking how things... See more
I absolutely love this building. I've been coming here for near on a year now and I can't fault the place, its safe & my unit is exactly what I need for storing my stuff. The member of staff nikk... See more
Nikki was absolutely lovely and really helped me figure out exactly how much space I was gonna need and I am very happy with the service she has provided for me!!
Written by the company
Written by the company

Longwell Green Trade Park, Aldermoor Way, BS30 7ET, Bristol, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Nicky and Paige in the Longwell Green branch are sooo helpful, thank you once again for all your help with our storage.
Paige and Nicky have been amazing and have helped us massively - we have not even considered moving due to the support they provide us with. We cannot recommend enough!
Paige and her team are very helpful, always on hand for assistance and a credit to Shurgard.
Very pleasant experience and easy to set up, friendly and helpful staff Nikki and Paige
Helpful and accommadating. Always ready to assist
Been abroad for 2 years and Nikki still remembers me today. She sorted out my problem quickly and efficiently and explained the usage of the app clearly and precisely.
Walked in to have a look. Nikki was incredible and took me on a tour of the site, detailing all of my options and providing advice. She was upfront about costs and helped me get the best unit for my situation. Really flexible plans that can be adjusted for you.
Nikki was a great help. She gave me a tour of the different size containers and was very up front with prices. I was very impressed with the quality of the site and the costs.
I rented a unit in Bristol, went through a ID verification process online and then also paid and received an email with confirmation of rental. Soon after I was bombarded with phonecalls and emails from the Bristol office asking for scans of ID documents and household bills etc. even though I had verified ID and address online. The office employee then terminated my contract unilaterally because I questioned their policy. Shurgard shows a very Inconsitent and unsecure handling of data.

Reply from Shurgard Self Storage - Bristol
Nikki was very welcoming and explained everything to myself and my son very thoroughly. Great service
Shurgaurd Bristol has been amazing in making my experience as smooth as possible.
It’s been a stressful time over the past year and Shurguard has just made my life a lot less stressful by being so helpful and accommodating.
A big shout out to the Bristol team especially Paige she has been the best and a very big Thankyou to her and the rest of the team.
I will definitely recommend Shurgaurd to others and if in the future I need storage again I will definitely go back🙃
Quick and easy to sign up and Paige was friendly and professional
I’ve been storing with this facility, for the past few years, and can’t fault the continued courtesy of all the team. Paige, Nikki and Amy have always been on hand to help. Thanks guys! Would you recommend:)
Great staff, friendly and always helpful, an excellent team.
Extended automated hours are very useful.
We had a storage unit in longwellgreen for a long time and nothing was to much trouble when we wanted to downsize over the peroid
Had some queries with an existing contract at a different site. A rude and agressive contact centre sales rep had contacted me after enquiring about an additional unit and was not very helpful! I called the helpline and spoke to Nikki (@Bristol) who confirmed what i hoped i would be able to do! Excellent job, gave me the piece of mind i needed to continue with what i need to do. Thanx
The staff has been so wonderful really helpful and understanding even through the tough times of moving from one house to another. Very helpful and welcoming and sorting out problems efficiently.
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