Very friendly and good stuff. Best online prices. Only at the location: only 5 Charts to move your stuff for the whole building and only 2 (very slow) elevators. Spent most of the Time waiting for the... See more
Company replied
Wiebachstraat 79, 6466 NG Kerkrade, NL
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Very friendly and good stuff. Best online prices. Only at the location: only 5 Charts to move your stuff for the whole building and only 2 (very slow) elevators. Spent most of the Time waiting for the... See more
Company replied
Collin is een life saver en geldbespaarder! Heel correct en snel geholpen toen ik mijn sleutels kwijt was. Heel tevreden over deze dienstverlening!
Absolutely spot on. The facility is exactly what we require. And when we needed an urgent storage solution this week, Nick organized one for us in minutes. Nick demonstrates excellent customer service... See more
Price is right and the guys at the reception are lovely.
Written by the company
Written by the company

Wiebachstraat 79, 6466 NG, Kerkrade, Netherlands
Replied to 98% of negative reviews
Typically replies within 24 hours
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Very good experience and easy to use. Great customer service also!
Collin is een life saver en geldbespaarder! Heel correct en snel geholpen toen ik mijn sleutels kwijt was. Heel tevreden over deze dienstverlening!
Very friendly and good stuff. Best online prices. Only at the location: only 5 Charts to move your stuff for the whole building and only 2 (very slow) elevators. Spent most of the Time waiting for the elevator or carrying box by box into the elevator (cause we had no cart).

Reply from Shurgard Self Storage - Kerkrade
Price is right and the guys at the reception are lovely.
Absolutely spot on. The facility is exactly what we require. And when we needed an urgent storage solution this week, Nick organized one for us in minutes. Nick demonstrates excellent customer service which is disappearing fast in the current climate.
Your service is great overall. There is much need for a self storage service.
However, when I started looking for a storage space on your site, the advertisement kept saying that the first month only costs 1 euro. When I started the payment process, the space I was interested in suddenly lost that promotional offer and it costed me 50% off for the first month.
Also, the mandatory costs for monthly insurance are not specified in the beginning, only when paying you get those costs. This makes the price go up without knowing from the beginning.
There is also a cost for a lock involved that is mandatory and it was not specified. I had my own lock and I couldn't use it, I was obligated to pay for that lock as well.
The door at the entrance in the deposit building (not the main gate) is not automatic. A customer when attempts to enter the building while carrying a big cart with boxes or items, has to open the door manually while also handling the cart. The door closes while the customer still handles the cart to enter the building, making it a difficult process, while it can easily be improved with an automatic door.
Your employees are polite and helpful, great customer support.
The deposit is nicely organized and clean, it gives the feeling to a customer that their stuff is stored safe with your company.
Great storage services overall.

Reply from Shurgard Self Storage - Kerkrade
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