Shuropody Reviews 1,506

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are consistently pleased with the quality of the products, often highlighting their comfort and durability, with some items lasting for several years. Reviewers also frequently mention the ease of navigating the website and the straightforward ordering process. However, some people were dissatisfied with aspects of the delivery service, citing delays, missed deliveries, or issues with couriers. There were also instances where customers received incorrect items, such as boots in the wrong color, shoes with security tags still attached, or even mismatched pairs in terms of size and style. A few other people also felt that the pricing was inconsistent, noting that some items arrived with sale tags indicating a lower price than what was paid.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praised the comfort, quality, and fit of... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many consumers report fast and secure delivery,... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers found the website easy to... See more

Quality

People report positive experiences with quality, often praising the comfort and durability of items like... See more

Price

Users describe ambiguous interactions with price. Some customers reported receiving items with sale labels... See more

Based on these reviews

Rated 4 out of 5 stars

Easy enough to find what I'm looking for online. Ordering was seamless response by email was very good delivery as stated by seller highly reccomended

Rated 5 out of 5 stars

Website was easy to navigate, emails arrived with expected delivery time, products delivered of good quality ordered 2 pairs of slippers for nana. I would have liked to have had an option for a fas... See more

Rated 5 out of 5 stars

I bought a pair of boots at Shuropody in Aberdeen 10 years ago and they have been the best pair of shoes I have ever owned. Recently their sole split beyond repair so I started looking online and fou... See more


Company details

  1. Shoe Store
  2. Foot Care
  3. Podiatrist

About Shuropody

Written by the company

Shuropody started looking after customers' foot healthcare back in 2007 - fast-forward to 2022 and we are now the UK's largest podiatry business with over 100 podiatry clinics across over 40 stores and we are proud to look after more than 300,000 patients that visit our stores and clinics every year.

At Shuropody we are really passionate about great foot healthcare because we know that our feet are the most used and abused part of our body. We also know the average person will, in their lifetime, walk the distance equal to walking around the world five times! We also know that we have 26 bones, 33 joints and over 100 muscles, tendons and ligaments in these incredible feet, so that’s why we are so passionate about delivering great foot healthcare to all our customers.

Our 120+ fully qualified HCPC registered Podiatrists offer great foot healthcare service everyday, in every store, from free foot health checks to soothing foot baths to detailed biomechanical assessments and we can absolutely say that no other footwear retailer in the UK can offer its customers this level of footcare services - we are the UK's No.1 for outstanding footcare service.

Our stores are all about great foot healthcare and we have three key areas in-store to support our customers needs:

1) Our Footwear Department - featuring some of Europe’s leading footwear brands, such as Hush Puppies, Josef Seibel, Rieker, Joya and our own WideFit+, Elite and Shuropody ranges designed in conjunction with our senior podiatry team.

2) Our Exclusive Footcare Department - this department offers a wide range of services and products from our 3D digital foot scanning equipment service, FootBalance, which delivers totally customised insoles while you're in-store, to our great range of off-the shelf orthotics, creams and foot lotions etc.

3) Our Podiatry Clinics - we have over 100 of them now, all staffed by HCPC registered podiatrists who deliver a great range of foot healthcare services to hundreds of thousand of patients every year

Our website offers the great range of footwear you'll find in store along with a range of online exclusive brands including Sandpiper, Superga, Suave, Cotswold and Skechers.

We have a promise at Shuropody and that promise is that we will always provide all our customers with the highest standard of service in our clinics and in our footcare and footwear departments.

Visit us in store or at our website www.shuropody.com.

The Shuropody Team


Contact info

3.7

Average

TrustScore 3.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

CUSTOMERS

CUSTOMERS - PLEASE DO NOT PAY FOR ANYTHING UPFRONT WITH THIS COMPANY - YOU WILL REGRET IT. IF I COULD GIVE NO STAR I WOULD. CUSTOMERS - PLEASE DO NOT PAY FOR ANYTHING UPFRONT WITH THIS COMPANY - YOU W
CUSTOMERS - PLEASE DO NOT PAY FOR ANYTHING UPFRONT WITH THIS COMPANY - YOU WILL REGRET IT. IF I COULD GIVE NO STAR I WOULD.
CUSTOMERS - PLEASE DO NOT PAY FOR ANYTHING UPFRONT WITH THIS COMPANY - YOU WILL REGRET IT. I HAVE HAD NO RESPONSE SINCE 16 OCTOBER 2023 FROM SHUROPODY. I AM STILL WAITING FOR THE REFUND.

October 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Easy to put on

The shoes were for my mom who thinks they're really comfy and with the side zip easy to put on. We were kept informed of delivery which was great.

January 7, 2026
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Rated 1 out of 5 stars

Was sent an odd pair of shoes

Was sent an odd pair of shoes. Not only were they different sizes they were also different styles. Not ideal when they have been brought as a gift. Very disapointed

December 28, 2025
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Rated 1 out of 5 stars

Never received my boots and chasing my refund

Ordered a pair of boots that didn't arrive. Emailed after a few weeks to ask what the problem was and was told they had stock issues. Weeks later, on Christmas Eve, I just got an email saying the order had been cancelled. No refund has been paid back to me and there is no contact number. I'll NEVER use this company again, and now the stress of getting my money back.

December 24, 2025
Unprompted review
Rated 1 out of 5 stars

Bought a pair of boots for£35

Bought a pair of boots for£35. When they came they had staining on both boots and had a sale label saying £14.

Didn't get back to me in time to resolve before Christmas.

Currently trying to order me a 15% refund on a pair of boots they didn't sell for £14!

Don't buy from them!

December 22, 2025
Unprompted review
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Rated 5 out of 5 stars

This is the 2nd pair I’ve purchased for…

This is the 2nd pair I’ve purchased for my partner, the last time was from a physical shop in Widnes’s, Cheshire now unfortunately well gone 😔 excellent slippers last pair are 5 years old, let’s hope these last as long 😊

November 20, 2025
Rated 5 out of 5 stars

Excellent site, will definitely use again

The boots I ordered are excellent quality, they look fab and they were very comfortable from the first time wearing them.
I also had a superb customer service experience, receiving a reply and and quick fix to my pricing query.

November 11, 2025

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