ShutEye Reviews 

179
TrustScore 1.5 out of 5

1.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

First this app will not let you review it on the app review page so there’s simple advertising there. It has all these great features like sounds that would help you fall asleep however, if you use th... See more

Rated 2 out of 5 stars

I use two different apps because my sleep patterns are less than ideal, and I want reliable data when I experiment with either behavior changes or supplements to attempt to change my reality. Both a... See more

Rated 1 out of 5 stars

It seemed pretty accurate until recently. Now I get the most random data, bad recordings and nothing helpful. I also find the new wake up music and the puppy on the screen extremely annoying. I have c... See more

Rated 1 out of 5 stars

I downloaded an app called ShutEye sleep tracker. It said 7 day free trial cancel at any time. I got suspicious before completing the purchase on my iPhone but it still deducted the full amount off my... See more

Company details

  1. Wellness Program

Written by the company

🌙 ShutEye: Transform Your Sleep, Enhance Your Well-Being 📱 Trusted by 8 Million Users Worldwide Discover the power of quality sleep with ShutEye, the leading sleep tracking application designed for both iOS and Android. With a global community of 8 million users, ShutEye is redefining the way you approach your sleep routine and overall health. Here's why ShutEye stands out: 📊 Personalized Sleep Insights: Dive into comprehensive sleep tracking that goes beyond just monitoring your sleep patterns, quality, and duration. ShutEye provides a personalized sleep diary, allowing you to track your sleep journey daily. Understand your unique sleep needs with detailed insights, enabling you to identify trends and make informed decisions for better sleep quality. Find out all the features available in ShutEye: • Sleep Diary • Sleep Score • Sleep Trends Analysis • Sleep Recommendations • Sleep Environment Monitoring • Sleep Goals • Soundscapes and Ambient Noise • Relaxation and Meditation • White Noise Generator • Sleep Stories • Dream Interpretation • Sleep Challenges and Achievements • Community and Support • Sleep Health Education Join 8 million users worldwide and upgrade your sleep routine with ShutEye. 📧Feedback Center: https://shuteye.zendesk.com.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

179 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.7

All reviews

(179)

28 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

I didn't even create an account

I didn't even create an account, and got charged the yearly subscription fee after downloading the app. I didn't agree to sign up, nor pay. They then try to automatically continue annual subscription fees. Avoid at all costs!

October 10, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute load of rubbish.

Absolute load of rubbish.. the app told me I was awake from 3 till 6 am and then proceeded to record me snoring through those hours.. This happened every night.. Do not waste your money on this app..

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

Misleading Subscription Practices – Be Careful!

want to warn others about my experience with ChatEye. I initially signed up for what was clearly labeled as a seven-day free trial. However, the platform automatically switched me to an annual subscription and charged me 69,99 euros without respecting the trial period I had chosen.

I feel this is a deceptive practice and not what I agreed to. Despite reaching out for a refund, I have not been able to recover my money. I want to share this so that others are aware and can avoid falling into the same trap.

August 2, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Just don’t download

Just don’t download. They’ll charge you within “free trial period” before you cancel, for me it was for an expensive yearly subscription. Poor sleep score nights are nights I have good sleep, nights I have poor sleep (including literally very consciously awake for hours at a time with Apple Watch on) record as perfect night sleep.
Just don’t do it. It’s a scam. I even gave it a year go following being ripped off and charged before ending of trial period.

August 4, 2025
Unprompted review
Rated 1 out of 5 stars

Completely dissatisfied with Shut eye for…

Completely dissatisfied with Shut Eye for not giving me a refund via Apple for a subscription that I never had!!! Terrible application and customer service,there is none, never used this app and was charged 59.99 for a subscription that I never had, Shut eye is the worse, do not have anything to do with it or you will be charged. Never used it and they still managed to charged me, cannot get a hold of them because they don’t have a number!!!D NOT USE THIS if you don’t want to get ripped off

July 17, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam! They advertise 7-day trial, but charge you immediately and ignore requests for a refund.

May 9, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

I have been trying to find when my…

I have been trying to find when my subscription ends so I could cancel. There is no way to find this info. I got no notice that the subscription was up for renewal until after they charged me. I cancelled my subscription but the won't cancel for a full year. Bad app!

May 17, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

I used it for one night on the free 7…

I used it for one night on the free 7 day trial and didn’t feel it did what it was meant to
Then $49-99 was deducted from my account before the 7 day free trial was up
Have emailed them 3 times. No respite and no refund. What can I do now??

March 30, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM! 1 year with a 7 day free trial....

1 year with a 7 day free trial....

After 1 day (1 day of the free trail) I deleted the the subscription, (did not work for me, because my of old phone could and bad microphone) BUT they will still charge for a full year! Where is the free trial?

Hope this review will help me get my money back.

April 12, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM SCAM!!!

This is a BIG scam. Not accurate at all. Was awake most of the night tossing and turning and it gave me excellent sleep "keep up the good work!" I signed up for the 7 day free trial and they charged me $59.99 for a year subscription. Have been trying to get a refund but have gotten no where so far. Will continue to post negative reviews until they return my $59.99. Shame on them!

March 30, 2025
Unprompted review
Rated 1 out of 5 stars

Impossible number of REM sleep Numbers

first says the my sleep cycle are good but only said I had 47 minutes of REM sleep in 4 day when 1.5 to 2 hrs a night is average so that shouldn't be a good sleep cycle if a person had that little amount of REM sleep in a 4 day period they would be suffering from the effect of too little REM sleep I think the app is just a tool to trick people into buying more cpap machines

March 27, 2025
Unprompted review
Advertisement
Rated 2 out of 5 stars

Bogus data

Bogus data. Will lie awake listening to a 90 minute story and the app says I fell asleep in 13 minutes. will get up to pee 2 - 3 times ... and speak to the phone "I am awake at 1:23 " and the app has me in a sound sleep. I do find the story's and music helpful

March 25, 2025
Unprompted review
ShutEye logo

Reply from ShutEye

Hi Rachel, we're sorry to hear about your bad experience with our app. To clarify, ShutEye uses your smartphone's sensors, microphone, and accelerometer to detect your sleep patterns and sounds throughout the night.

That being said, we recognize that sometimes there may be some inaccuracies compared to a traditional sleep study. This is something that our team is constantly working on to ensure that our app's accuracy falls within the 90th percentile.

We're glad to hear that the stories and music are helpful for you. Do know that we are expecting to release more stories and sleep audios in the next few months or so. If you have any concerns or you wish to request for a refund, you may do so here: https://shuteye.zendesk.com/hc/en-us/requests/new.

Our team will try their best to see how they can accommodate your request.

Sincerely,
ShutEYe

Rated 1 out of 5 stars

Charging without a subscription

Charging without a subscription, do not download this app.
Apart from the fact that this app is useless it charges you for a subscription even if it is inactive. This is a total scam do not download

January 29, 2025
Unprompted review
ShutEye logo

Reply from ShutEye

Hi Marij, thank you for leaving us a review. We're sorry to hear about your experience. We would like to clarify that ShutEye does not charge users without authorization, and subscription management is handled through the App Store or Google Play.

If you were charged unexpectedly, please reach out to our support team so we can assist you directly: https://shuteye.zendesk.com/hc/en-us/requests/new

Thank you,
ShutEye

Rated 1 out of 5 stars

Offered a 7 day free trial but then…

Offered a 7 day free trial but then blocked all functionality by asking me to
Skip The 7 day trial and including more expensive options. Complete waste of time.
Avoid avoid avoid.

February 1, 2025
Unprompted review
ShutEye logo

Reply from ShutEye

Hi AD,

We're sorry for any confusion regarding the free trial process. ShutEye offers a 7-day trial to give users full access to premium features before deciding on a subscription. If you were unable to access the trial as expected, this may have been a technical issue, and we'd love to help resolve it.

Please reach out to our support team at https://shuteye.zendesk.com/hc/en-us/requests/new, along with screenshots of the exact issues that you are facing and we’ll be happy to assist you. Your feedback is valuable to us, and we appreciate the opportunity to improve your experience.

Best,
ShutEye

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look