First this app will not let you review it on the app review page so there’s simple advertising there. It has all these great features like sounds that would help you fall asleep however, if you use th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I use two different apps because my sleep patterns are less than ideal, and I want reliable data when I experiment with either behavior changes or supplements to attempt to change my reality. Both a... See more
It seemed pretty accurate until recently. Now I get the most random data, bad recordings and nothing helpful. I also find the new wake up music and the puppy on the screen extremely annoying. I have c... See more
I downloaded an app called ShutEye sleep tracker. It said 7 day free trial cancel at any time. I got suspicious before completing the purchase on my iPhone but it still deducted the full amount off my... See more
Company details
Written by the company
🌙 ShutEye: Transform Your Sleep, Enhance Your Well-Being 📱 Trusted by 8 Million Users Worldwide Discover the power of quality sleep with ShutEye, the leading sleep tracking application designed for both iOS and Android. With a global community of 8 million users, ShutEye is redefining the way you approach your sleep routine and overall health. Here's why ShutEye stands out: 📊 Personalized Sleep Insights: Dive into comprehensive sleep tracking that goes beyond just monitoring your sleep patterns, quality, and duration. ShutEye provides a personalized sleep diary, allowing you to track your sleep journey daily. Understand your unique sleep needs with detailed insights, enabling you to identify trends and make informed decisions for better sleep quality. Find out all the features available in ShutEye: • Sleep Diary • Sleep Score • Sleep Trends Analysis • Sleep Recommendations • Sleep Environment Monitoring • Sleep Goals • Soundscapes and Ambient Noise • Relaxation and Meditation • White Noise Generator • Sleep Stories • Dream Interpretation • Sleep Challenges and Achievements • Community and Support • Sleep Health Education Join 8 million users worldwide and upgrade your sleep routine with ShutEye. 📧Feedback Center: https://shuteye.zendesk.com.
Contact info
9 Straits View, West Tower, Marina One, 018937, Singapore, Singapore
- info@shuteye.ai
- shuteye.ai
1.7
Bad
179 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quite disappointed with this app
Quite disappointed with this app.
Snoring:
app shows 10 to 20 recordings of supposed snoring, but when I play back the recording, only 2 or 3 will have recorded actual snoring.
Sleep time:
App never accurately records sleep time. The "fall asleep time" was never accurate. Also the deep sleep-light sleep-awake times were usually wrong. Being 77 years old, I usually have to wake up to go to the bathroom. The sleep graph seldom recognized this.
There are other weaknesses as well, but these are the most egregious.
Don't bother using this app.
January 1, 2025
Unprompted review
Reply from ShutEye
Hi Ron,
We're sorry to hear that your experience with ShutEye didn’t meet your expectations. We truly appreciate your feedback, as it helps us improve.
Regarding snoring detection, the app uses advanced AI to filter and highlight potential snoring events, but we understand that accuracy is key. We’re continuously refining this feature to ensure even more precise results.
For sleep tracking, factors like movement, environmental noise, and phone placement can sometimes affect accuracy. We're aware that this may be a frustrating experience and our team is actively trying to figure out new ways to improve the tracking accuracy for our users.
If you do need any further assistance, please reach out to our support team at info@shuteye.ai.
Thank you for giving ShutEye a try—we value your feedback and hope we can improve your experience.
Best,
ShutEye
Advertisement
Disappointed.
Disappointed. My last 4 days are "Some data may be lost." Apparently, ALL my data is lost every night. Even though my device never loses power. Remains plugged in. Wish I hadn't signed up for a year!!!! Wasted.
January 11, 2025
Unprompted review
Reply from ShutEye
Hi Mar, thank you for leaving us feedback. We're sorry to hear about the negative experience that you had with our app. It appears that this may be a technical issue on our end.
Could you please submit a technical support request to us on the current issue that you're facing here: https://shuteye.zendesk.com/hc/en-us/requests/new? Do also provide any relevant screenshots of the issue and the technical spec of your device.
Our support team will do their best to assist you as soon as possible.
Kind regards,
ShutEye
In my sleep something said married lady…
In my sleep something said married lady lost her finger
December 21, 2024
Unprompted review
Reply from ShutEye
Hi Ruby, thank you for leaving us feedback. We’re sorry to hear about your experience and want to understand it better so we can help. Could you please clarify if the message you mentioned, 'married lady lost her finge,' was related to a specific feature or result in the app?
If it seemed inaccurate or unexpected, we’d love to investigate further and address any issues. Your input helps us improve and ensure the app meets your expectations.
Looking forward to your response so we can assist you better.
The sleep sounds
The sleep sounds, especially the tranquil peace and stress relief track, never fail to help me relax and drift off peacefully.
December 3, 2024
The sound has stopped working on my…
The sound has stopped working on my clips. Cannot find a way to adjust.
December 11, 2024
Unprompted review
Reply from ShutEye
Hi Elizabeth, thanks for leaving us feedback. We're sorry to hear about your experience with our app. It seems that this may be a technical issue on our side.
Could you please submit a technical support request to us here: https://shuteye.zendesk.com/hc/en-us/requests/new along with any screenshots that you may have of the issue that you face?
This will help our support team to address and resolve your issue accordingly.
Thank you and once again, we apologize for the inconvenience caused.
Regards,
ShutEye
Advertisement
App stop recording and bad info
Bought the app on my dentist's recommendation for my sleep apnea. The info is good when available but, regularly, the app stop recording after exactly 30 minutes each time. The phone is always charging and it happened 3 x times. Have used daily since mid September. In addition, the app show a very short duration of sleep when in fact, I waked up fully energized. Something is wrong
November 7, 2024
Unprompted review
Reply from ShutEye
Hi Andre, thanks for leaving this feedback. We apologize for the bad experience. Our team has recognized that this has been an ongoing technical issue for sometime now.
Could we trouble you to submit a technical support request via this link: https://shuteye.zendesk.com/hc/en-us/requests/new.
Our team will be able to properly assist you with your given contact details and screenshots of the issue provided.
Thank you and we sincerely apologize for the inconvenience caused.
Regards,
ShutEye
I signed up for the 7 day free trial at…
I signed up for the 7 day free trial at 11 pm on October 24, 2024. I received a notice from my bank that this company took $29.99 out of my account at 12:05 on October 25, 2024. There was not even an account that you could purchase for $29.99. Do not get fooled by this company like I did! Needless to say I canceled my account. I really do not think that it works anyway!
October 24, 2024
Unprompted review
Reply from ShutEye
Hi Heather, we would like to apologize for the delayed response and for the bad experience that you had with us. If you had been charged despite being on the free trial, could you please submit a request for a refund here: https://shuteye.zendesk.com/hc/en-us/requests/new along with any screenshots that you have of the charges.
Our support team will assist you with this as soon as possible. Once again, we would like to sincerely apologize for the inconvenience caused.
Regards,
ShutEye
It doesn't track my sleep
It doesn't track my sleep. When I turn it off, there's nothing to review.
October 10, 2024
Unprompted review
Reply from ShutEye
Hi Alysha, thank you for leaving us feedback. With regards to sleep tracking, you will have to consistently track your sleep for a minimum of 3 days before you can review the data.
Please try it and let us know if it works. Otherwise, we will see how we can best support you. We apologize in advance for any inconvenience caused.
Regards,
ShutEye
I wish I could give a 000. I heard from SHUTEYE! Now haven’t heard since Friday. It’s now Tuesday!!! They offered a refund of 30-40 percent less than the $59.99 for a product I NEVER USED! INFURIAT
I wish I could give a -10. I’ve NEVER used the app. An 8 year old who used my tablet to do school work APPARENTLY signed up. IMMEDIATELY when I saw the charge I disputed it with my card.
Shut eye charged me AGAIN!!! I’m furious with this company! I’ve NEVER used it, nor will I HOWEVER I do want my money back!!! It’s insane companies do this to people do NOT want their service! STAT AWAY!!!! Use Calm!!!
August 4, 2024
Unprompted review
Reply from ShutEye
Hi Debe, I understand your utmost frustation and we apologize for the inconvenience caused. Please rest assured that our team will do our best to assist you with a refund.
For our team to better assist you, could you please submit a request for a refund here: https://shuteye.zendesk.com/hc/en-us/requests/new
along with details of the accidental purchase along with any screenshots that you have of the disputed charges.
Please give our team some time to look into your case thoroughly once you've submitted it. Once again, I'm deeply apologetic for the bad experience you've had with our app.
Regards,
ShutEye
Advertisement
Doesn't Work - Shuts Down Every Night
The app "shuts down unexpectedly" every single night. I get that error message every morning when I wake up.
September 27, 2024
Unprompted review
Reply from ShutEye
Hi Sheila, thank you for alerting us to this issue. We're sorry to hear about the problem that you are facing.
Could you please submit a technical support request to our team here: https://shuteye.zendesk.com/hc/en-us/requests/new. Do attach any screenshots of the error message that you receive so that our team can properly assist you on this.
We've also requested more information from you so that we can escalate this matter promptly. Please ensure that the email that you are using when submitting the support request is the same as the one that you are using for this review.
Kind Regards,
ShutEye
I have tried multiple times to send my…
I have tried multiple times to send my issues with the app on the platform, only to get to very end and then the app shuts down. Very frustrating
September 26, 2024
Unprompted review
Reply from ShutEye
Hi John, thank you for alerting us to this issue. We're sorry to hear about the problem that you are facing.
Could you please submit a technical support request to our team here: https://shuteye.zendesk.com/hc/en-us/requests/new. Do attach any screenshots of the error message that you receive so that our team can properly assist you on this.
We've also requested more information from you so that we can escalate this matter promptly. Please ensure that the email that you are using when submitting the support request is the same as the one that you are using for this review.
Kind Regards,
ShutEye
I have 2 issues with this app
I have 2 issues with this app. If you know you have medical issues getting to and staying asleep it berates you and makes you feel like you're about to drop dead. I have a medical issue sleeping, and for me to achieve a 68 percent score is pretty good, but not for ShutEye it isn't. It will give me a lecture and make me feel like rubbish, which makes it harder for me to fall asleep!
It also misclassifies a lot of sounds, as has been noted by other reviewers here.
September 21, 2024
Unprompted review
Reply from ShutEye
Hi Jennifer, thank you for leaving us feedback. I'm sorry to hear about the bad experience that you had. It's never our intention to minimize the efforts of our users to improve their sleep.
Rest assured that I will bring this up with our product team and see how we can create a better user experience for everyone.
With regards to the sounds recorded, the team has noted this issue and is still in the process of fine-tuning this feature so that it will be accurate for our users. However, this may take us some time as we will need to run a series of tests and work on the development.
We understand how inconvenient this may sound and we sincerely apologize for this matter. If you would like a refund or leave further feedback, please don't hesitate to reach us at https://shuteye.zendesk.com/hc/en-us.
Thank you for your kind understanding.
Regards,
ShutEye Team
The customizable timer settings allow…
The customizable timer settings allow me to tailor my experience. Whether I need 20 minutes to unwind or 8 hours of shuteye, it’s perfect.
August 14, 2024
Advertisement
Easy to use
Shuteye is super easy to use - I just pop my phone on my nightstand to to track my sleep.
August 15, 2024
an amazing app if you have sleep problems
ShutEye has been my saving grace, I sleep so much better now that I got the app. Planning to go from a monthly to a yearly plan now!
August 14, 2024
I signed up for the free trial and was…
I signed up for the free trial and was not happy with the app. I have now been charged. I followed instructions by going on google play and going to subscriptions but it says indont ha e any subscriptions. Why am I been charged 87.99
August 25, 2024
Unprompted review
Reply from ShutEye
Hi Nerilee Sowter, thank you for leaving us a feedback and bringing this to our attention. We would like to apologize for the bad experience that you had.
Could you please submit a request for refund to us via this link: https://shuteye.zendesk.com/hc/en-us/requests/new? Please also include screenshots of the charged amount and of Google Play where it reflects that you don't have any subscriptions.
Our support team will get back to you as soon as possible on this matter.
Kind regards,
ShutEye
I have troubles waking up especially in…
I have troubles waking up especially in the morning and I find that its smart alarm clock really does the trick in helping me get up in the morning.
August 3, 2024
Advertisement
I've been using shuteye to track my…
I've been using shuteye to track my sleep for a few days now. It seems pretty accurate so far, I've been able to check the times I've snored each night.
August 2, 2024
This app is a scam
This app is a scam! It charges $60 and the data gets lost every morning. I had the app for 2 weeks and most of my data is gone. I only saw results when I first checked it getting up but when I went back it said "some data is lost." What's the point of the app if I can't show my doctor! They do NOT give refunds for their inaccurate information.
August 10, 2024
Unprompted review
Reply from ShutEye
Hi William, thank you for leaving us feedback. We have had similar feedback regarding this issue. According to our technical support team, it could be a programmatic issue on our end.
Therefore, I would strongly advise you to first submit a technical support request to us here: https://shuteye.zendesk.com/hc/en-us/requests/new.
Follow the steps to set-up your device properly for sleep tracking. If this does not work, it is likely a technical issue that I can assist you in escalating to our IT team.
I have also requested more information as our IT team would need your name and email (please use the same email when you are submitting the support ticket) to assist you directly.
UPDATE: I have submitted your details to our support team and they should be in touch with you as soon as the technical issue has been fixed. Hope that helps and have a good day ahead!
Kind Regards,
ShutEye
Read many one star reviews from…
Read many of the reviews from Trustpilot and Reddit, such a shame to conduct business like ShutEye team (Enerjoy Pte. Ltd.). Charged annual premium when you sign up for the free trial, and get no response of refund request. The performance is also terrible, do not be allured by the features, conflict data and useless suggestion. This is my first ever BAD review for apple app.
August 13, 2024
Unprompted review
Reply from ShutEye
Hi D Lusp, thank you for leaving us a feedback. We apologize for the bad experience that you had with our app. To request for a refund, could you please submit a request to us here: https://shuteye.zendesk.com/hc/en-us/requests/new? Please also include any screenshots that you may have of the charges.
We seek your understanding that it may take us some time to get back to you due to overwhelming support tickets. Regardless, our support team will strive to assist you as soon as possible.
If you have any issues with the performance of our app or data, you may also submit a technical support request. Sometimes, our team may have overlooked these issues during an update. Once again, we sincerely apologize for the bad experience that you had.
Sincerely,
ShutEye
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.