Shuttle Central Reviews 60

My mom and me were traveling alone in Huatulco Mexico. That's why we wanted to book a "safe transfer" in advance. We wanted a shared bus, however when they picked us up it was a private car and they didn't infored us in advance, which car, the plates nor the name of the driver (as all the others companies I have booked do). So we tried to contact them by what's app and they didn't know which car nor the driver so we decided to go down the car and it had child lock so obviously we were very scared and we told the people of the airport Parking not to let the car go out, that we wanted to go out of the car. The driver was rude so also that didn't helped for us to feel safe. At the end we had to book a taxi at the airport and they didn't want to reimbursed us because they said the trip was made.

Was in Jamaica long wait from airport, almost taken to wrong place after waiting that long, then when it was time for a pickup wouldn’t drive up to get me, had me walk down. To security with all my luggage. Almost missed my flight back because of the poor communication between driver and dispatch and all the stops along the way. Had to run through airport cause flight was boarding. Will do private transfer from now on. 2nd time this has happened.

Used them from Punta Cana airport to our hotel, excellent service, friendly and clean cars, would use them again. Reasonable priced.

Used them a few times and never any issues. They are always early to pick me up, shuttles are clean and the drivers are friendly.

Our service was great overall. We were picked up early for our departure in a luxury sedan even though we opted for a SUV which was totally fine with me. The only issue I had was when we landed and came out of the airport we had to wait about 15mins for our driver. Driver was pleasant and got us there very fast both times.

On 3/28/22, we arrived at the airport on time and due to an incident inside the airport, we were not allowed to get off the plane for almost 2 hours. I emailed the company from their own email link at 3:14 PM. After we were finally allowed to get off the plane and clear Immigration and Customs, we immediately went outside and learned that the driver left and sent a message at 4:02 PM saying we were a no show. Gabriel from Red Sails showed me the message. This is almost an hour AFTER I emailed to tell them we were stuck on the plane and we had no idea what was happening.

The driver and company knew what was happening, or SHOULD have known. I had to secure alternate transportation to get to our resort (an additional $100) and they ignored Gabriel's calls several times, I was standing next to him as he was trying to call the company.

This is HORRIBLE customer service. It's as close to a scam as I can think of. DO NOT book this company.

We were late off the plane but ladies at desk made us very welcome, even walked us out as we waited. Driver both ways super friendly and have no hesitation using again. Reading reviews just now I am wondering if it’s a location thing but in Montego Bay man they are Jaimaizing man 😃🏝

This is the worst shuttle service in Cancun. I reserved a round trip taxi from Cancun airport to the resort and the driver never showed up so I was left stranded. We were a party of eight with four children. They wouldn’t refund me the money either. I ended up paying triple the amount on top of what I lost with shuttle central. Even the other taxi we ended up taking, the driver said that your company is known to do that.

I agree, there should be a rating of "-10"!
Shuttle Central constantly sent me notes that everything is ready and I will be picked up on time at the airport in Cancun (Mexico). The moment we landed in Cancun and I got mobile reception again, I saw their message "The purpose of this message is to let you know that unfortunately due the high volume of operations we have on destination and a shortage of vehicles caused by COVID consequences, we wont be able to provide the ARRIVAL service. Please accept our more sincere apologies for this situation."
It turned out that a) there was plenty of transportation available and b) we just took one of many taxis to our hotel in Playa del Carmen for USD 50 (which is even cheaper)!
We will never book through Shutte Central again !!

There should be an option for zero stars. My reservation for 10 ppl never happened. To and from the airport. When my party of 10 arrived the "company"was there, but they said they didnt have a bus big enough for us and that the hotel was too far. They said they emiled me the day before to inform me of the cancellation, LIES, LIES, LIES...the email I received was in fact a confirmation for pick up, never did they inform me of any changes. This company is definetly a SCAM, they have arragements like this so that at the end you end up with a taxi that charges you double which I'm pretty sure belongs to them. I'm still waiting on a refund which Expedia is trying to work on because they cant get a hold of them either. Expedia should not allow this type of compnies on their websites.

If ZERO stars was a option that is the one I would have selected. Do not use shuttle sent you as transportation at all, as they allow people to be scammed at the airport and resorts. SCAMMERS; they give your name to other transportation services that are doing pickups at your time, they will go to your resort and have your name on a paper that states they are supposed to pick you up( although not Private transport like paid for) after leaving your resort and speaking with another rep the driver still via a translator inform you that you are be charged a fee and refuses to let you out unless you pay 60$US. In calling Shuttle Central: NO ONE ANSWERED, Sent a Email was told They were conducting a investigation and would contact they other parties for a solution, that took a week and a half. Then was called on a Sunday saying “it was my fault that I went with another driver although you have my name on the paper. no refund will be given and I should be more cautious, that is what I was told 7/25/21

Terrible company. Left us stranded twice! Said they were overbooked and wouldn't be coming last minute. Be careful, this company takes more jobs then they have vans, then they pick and choose which ones are worth more to them. Chose them and be prepared to: 1.Be left stranded 2. Have no phone number to call and no way to communicate with them. 3. Pay 3 times as much getting a cab last minute. 4. Fight and not receive a refund from them for months. SCAM anyone?

Had to cancel my shuttle pick up due to covid outbreak. Still getting run around about my refund.

This has got to be the worst company to try and communicate with. their office is in Mexico not in Jamaica which makes it virtually impossible to contact anybody. After several hours of attempting to confirm a pickup reservation I gave up told them to cancel but they would NOT refund any portion of the round trip price I paid for.
Totally unprofessional company.

Avoid at all costs!
We prepaid for a group of 6 for transport to and from Tulum. Getting down was fine. For the return trip I spoke with the company the day before leaving, to confirm pick up time and location.
On the day we were leaving, they called 90 minutes before pick up time to say they weren't coming. No reason why, no time to get another shuttle company, and we had already paid! You can not trust this company!

Left us stranded in Aruba at 10:00 pm. I emailed them earlier to give them all my flight info they told me they would be there to look for someone with my name. When we landed no one was there walked around looking for 30 min. They didn’t give me any contact information. No one at the airport ever heard of shuttle central. Do not recommend!