Sidas UK Ltd Reviews 198

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their effectiveness in providing relief from foot pain and their overall high quality and durability. Many people also commend the excellent service, noting the quick responses and efficient processes, alongside very prompt and reliable delivery. However, some customers were dissatisfied with certain products, specifically mentioning a lack of cushioning in some insoles and issues with rough sewing in a pair of socks that caused discomfort. A few people also experienced problems with delayed deliveries, attributing these issues to the chosen delivery companies rather than the business itself.

What people talk about most

Product

Customers consistently note positive experiences with the product. Many reviewers praise the insoles for... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the insoles, describing them as... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the efficiency and speed of... See more

Service

Consumers find service to be positive. Many reviewers praise the efficiency and promptness of the service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently went to see a podiatrist as I had a problem. They did their investigations and suggested a simple, but designed off the shelf insole, by Sidas. I searched for them online and ordered two pa... See more

Rated 5 out of 5 stars

I've had a pair of sidas 3feet outdoor insoles for four years, I wear it every day and it's still in great condition. I just bought a second pair so I don't have to keep swapping them out between shoe... See more

Rated 5 out of 5 stars

Ordered Insoles Tuesday morning and they were delivered the next day. After going through the ordering process, I realised I had mistakenly ordered the wrong size of Insole. I found a telephone num... See more

Rated 5 out of 5 stars

Sidas are excellent. Their insoles are first class and kick the competition into touch. I’ve been using their kit for around 3yrs and have never been disappointed. The service is also top class - secu... See more


Company details

  1. Outdoor Sports Store
  2. Orthotics & Prosthetics Service
  3. Running Store
  4. Ski Shop
  5. Sports Accessories Wholesaler
  6. Sportswear Store

Written by the company

Sidas UK Ltd. are the distribution partners for the brands; Sidas, Podiatech, Thermic, Compeed, Point6 Socks, and Kaestle Skis in the UK & Ireland.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

198 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Quality

Seedy delivery; had the insole and forefoot pad in Camino de Santiago. Glad I had them

March 26, 2023
Rated 5 out of 5 stars

Bought Sidas ski boot traction…

Bought Sidas ski boot traction protector. Very well made and fits perfectly after you follow the set up instructions.
Item got lost by the courier and sidas jumped on it straight away and sent out replacements on next day delivery at no extra cost. Very impressive customer service by Nicola Wilkin 5*

March 14, 2023
Rated 5 out of 5 stars

Great Customer Service

I placed my order through Google pay and it put my old address on the delivery!
Contacted Sidas and they got back to me and amended it no problems, staff were very friendly and helpful.
Delivery could have been better as I had no notification that my item had been delivered...no idea how long it has been in my green bin, before I checked....but not a fault of Sidas

December 11, 2022
Rated 4 out of 5 stars

You were very helpful in advising me…

You were very helpful in advising me which insoles would suit my requirements and they arrived promptly.
On the negative side the sizes available were unsuitable for me personally. As one of my feet is about a 5 and a half and the other a 5, I had to choose Medium which is 6-7. They are of course far too big and will have to be cut, which I do not feel confident about doing in case I ruin them. A size of 5-6 would have been perfect but is not available. As they cost £40 I do feel that ALL sizes should be available. Very good service though.

January 31, 2023
Rated 5 out of 5 stars

Good customer care

One of the insole pairs ordered were not immediately available & I received a timely email advising me of this. The email provided options and asked how I wanted proceed. It's nice to receive genuinely good customer care. The insoles turned up quicker than expected which was a bonus.

January 2, 2023
Rated 5 out of 5 stars

Excellent customer service

My order had been delayed from before Christmas but what made the difference was communication from Sidas informing me of such and offering a refund. That is service that a lot of larger companies have lost. My dry bags then arrived promptly and are excellent so thank you!

January 13, 2023

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