Sigma Coffee UK Reviews 

Outstanding service, used them for equipment and for lovely specialty coffee. Had a couple of questions regarding orders in the past which were answered immediately and extra measures taken by them, in order to make sure I received a great service.

Firstly, the selection of coffees is elite. You simply cannot find such interesting coffees anywhere else.

Secondly, the customer service is unparalleled. After making an error, Sigma were incredibly responsive and rectified my error immediately. You will not get this level of service anywhere else.

I will always buy my coffee from Sigma

Excellent company. With exceptional Customer Service.
I spoke to them a number of times through email & they were always quick to respond regardless of the time of day.
Purchased a grinder for a very good price & all has gone very well so far.
I am very confident that if any issues were to arise in the future they would be dealt with in a timely & professional manner, also for the best outcome going forward.

Thank you again Sigma Coffee UK..

I ordered something on sale. I wanted to order to Europe so I checked the FAQ and it said:

"We now have an EU Warehouse situated in Germany. To have your order shipped directly from the EU and skip import charges"

I placed my order in euros and then discovered... that it was being shipped from the UK... So I ended up paying an additional 35% of the checkout price in shipping, UPS import charges and VAT.

The price I paid with a 25% sale discount was higher than the standard price I could purchase the item on Amazon and have it tomorrow...

Apparently, if you want to order to Europe you need to go to a completely different sigma coffee Europe site. But everything was already in Euros so I thought I was already on that site. There is no information or warning on the checkout screen, it doesn't say it's being dispatched from the UK, no estimation of duties, no information about the extra UPS charges, you only find out when you get a notification you have to pay import duties. All the information is buried in small print on the FAQ screen.

I'm sure they are good for UK orders but very confusing and misleading if you are viewing the site from Europe.

Also, the coffee grinder 1Zpresso J-Ultra smells so bad. I think it's the rubber grip but it has a very strong chemical smell. I tried washing it but that didn't help. Whenever I use the grinder, my hands end up with this industrial smell. I have a Kingrinder K2 and that also has a rubber grip, but no bad smell.

The best company for speciality coffee lovers in the UK. Outstanding selection, quick delivery and lovely customer service. Highly recommend!

Sent back a grinder, as I ordered the wrong color. Sent it back and after 5 weeks, I haven't seen my money back and can't get ahold of anyone.

Edit: They inadvertantly marked my issue as resolved, and my emails weren't getting through. They responded to this review though, and were helpful.

Ordered a grinder on a Friday morning and it was delivered the next day. They have a good selection of products and pricing seems fair.

Thanks for the exceptionally fast delivery!

Sigma coffee have a fantastic range of products and coffees from around the globe. Their customer service is also impeccable with decent response times and eloquent and informative replies. They are prepared to go the extra mile to help.

Thoroughly recommended and hope you will feel the same after your purchase.

excellent customer service thank you so much for being there when I needed you. The quality of goods is excellent and will be a great Christmas gift

Great service.

Customer service at Sigma is unmatched! I had the unfortunate experience of my grinder acting faulty after a few months of usage, the team was quick to respond to my email and suggest a solution. Very happy with my experience over all and will be recommending them to anyone interested.

My coffee grinder never arrived and I reported it to them saying that it was return back to sender as per the tracking details and I never received a notification from the post on how I will pay for the import tax and how much. It was just sent back straight away. I initiate a refund but and I saw that the item was received back by them. After few days of waiting and emailing them for an update, they never bother to response. The service is very disappointing. I will just let the bank handle this.

I have reported this to my bank.

Grinder arrived on time, well packaged etc. They have grown quite a lot over the past year, and now supply a great variety of well regarded coffee roasters.

Great grinder delivered quickly

Fantastic catalog, great service. The coffee was quickly shipped and delivered with tracking information….perfect! Will definitely order again

Well made coffee grinder. Delivered by a trusted parcel delivery service.

Fantastic service and amazing products. They say the true test of a company is when something goes wrong - Sigma went above and beyond to resolve an initial order error, and I'm delighted with the service I received from them, I only wish all shops were like this!

I ordered a DF54 at a good price from Sigma. It was dispatched immediately, but unfortunately I ran into delivery issues as a result of some Royal Mail incompetence.

After a week of shenanigans I reached out to David at Sigma, who managed to sort out my Royal Mail issue better than their customer service advisors had managed.

The grinder is absolutely perfect and I can't imagine a better customer service experience.

Highly recommend. I purchased a timemore grinder on saturday morning and by lunch time the next day it had arrived! The company director even responded to my query via email within 20 mins on a weekend. Got a great price and really happy with the grinder I purchased. Doesn't get any better really, wouldn't hesitate to recommend that you get your coffee equipment from them :)

Wonderful products, quick and seamless delivery, within 24-hour response time to my emails, and delicious specialty coffees. Everything you can ask for from a business.