No pressure from sales reps, Abi the sales rep I dealt with was extremely helpful from start to finish during my purchase of bmw x5. All things that I pointed out to him while inspecting car were deal... See more
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See what reviewers are saying
I had a great experience with SCS. Abid went through all the details with me and answered all my questions. Would recommend every day of the week..fantastic service 👌🏽
5 star rating all the way!!! I bought my Nissan x-trail from signature car specialists this week and I must say from start to finish I can’t fault anything. My car has been mechanically checked the... See more
Company replied
Bought a bmw x6 from them they were very helpful before sale was made. Now after car has been bought and some issues have come to light only 3 weeks after buying the car like various bad damage to the... See more
Company replied
Company details
Written by the company
Award winning German Vehilcle Specialists. Signature Car Specialists.
Contact info
Time Technology Park, Blackburn Road, Simonstone , BB12 7NQ, Burnley, United Kingdom
- 01282777786
- sales@signaturecarspecialists.co.uk
- signaturecarspecialists.co.uk
4.5
Excellent
129 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought a bmw 330d touring perfect car…
Bought a bmw 330d touring perfect car drives faultless.
Very helpful and friendly service, went above and beyond to help me
Will be back in the future thank you
April 13, 2025
Unprompted review
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The best car buying experience I have…
The best car buying experience I have had.
Staff are great as our the vehicles
Highly recommended
April 9, 2025
Unprompted review
Bought a bmw x5
Bought a bmw x5, Very friendly and helpful. Faultless experience perfect car thankyou
April 12, 2025
Unprompted review
Thank you all at SCS for the brilliant…
Thank you all at SCS for the brilliant service you offered when purchasing my wifes new car. The process was genuinely seamless and I was genuinely taken back at how simple you made the process
We love the X3 and my neighbour Sally will be coming in over the weekend to take a look at your cars. Please do look after her, I’m sure you will
See you when it needs its next service and MOT!
March 1, 2025
Unprompted review
Thankyou!
We recently bought a X4 from this company. The car is quite simply STUNNING…the best looking car we have ever had. The detail and finish on the car are second to none. Easy no pressure sales … basically because they don’t need to the cars sell themselves! Raja is just amazing the loveliest of guys! We would highly recommend this company and would have no issue going back in a few years for another car.. thankyou Raja and Adam so much it’s beautiful!
February 1, 2025
Unprompted review
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Very helpful ,delivered the within…
Very helpful ,delivered the within three days was exactly as they described the vehicle would definitely buy from them again .
January 20, 2025
Unprompted review
amazing service
Bought a BMW 435d from this company, car was delivered and had a small fault. Company was fantastic from start to finish. The Drivetrain censor light went off they fixed and paid for it no problem. Amazing experience from start to finish and can’t recommend the team enough. Thanks again.
John Pickles
January 14, 2025
Unprompted review
I recently bought a car from this…
I recently bought a car from this company. I dealt with Abby from start to finish and I was very satisfied with the way he dealt with my enquiries and the purchase of the vehicle. I did not receive any pressure selling from him, he was patient, courteous and answered all my queries relating to the vehicle. Abby is an invaluable asset to the team and his customer service skills are exceptional. I would definitely recommend using this company
December 14, 2024
Unprompted review
Ford Ranger. Highly recommend SCS.
Bought a ford ranger from scs recently. Previous vehicles I'd viewed were below advertised condition and Adam in sales assured me theirs was worth the 5 hr return trip to view.
I wasn't disappointed and bought the vehicle.
There were outstanding ford recalls which he put right before collection, then on returning home I found an issue with a wheel cap and the load bed lock key. He promptly sent me brand new parts to resolve.
Adam and his team come highly recommended as I judge businesses on sorting issues and I'm VERY particular about things.
Check them out. 100% happy.
October 1, 2024
Unprompted review
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Bought a BMW X5 from here and was very…
Bought a BMW X5 from here and was very happy at first, now when i say AT FIRST, i really do mean it because very shortly after purchasing the vehicle it started squeaking (the following Morning)..a fully RAC Approved vehicle squeaking? How could that be possible. They collected the car and had to change the break pads, i then had the car back in my possession's and within a couple of weeks i was driving and suddenly the rear suspension dropped completely leaving the car to just bounce uncontrollably, now i have a 1 year old baby in the car with me at all times, we are always up and down the motorway, Thankfully i was not on the motorway at this time going 70mph or this would of most likely been a ‘Death caused by faulty car’ complaint. Anyway..I expressed my concerns with the company and the suspension got fixed after a certain amount of time, i was promised and reassured that this will NEVER happen again and its very rare, cut to about 3 weeks later and surprise surprise it happens AGAIN. Of course i was completely shocked by this as i was promised this wouldn't happen again, they took about 4 weeks to sort out a date for the car to be taken into the garage (Leaving me with no vehicle at all during this time not even a courtesy car), changing my appointment many times messing me around, i then had to arrange a pick-up truck myself to take the car to them, this was never reimbursed by the way, and the. they fixed the car within afew days, i had to also pay for a friend to drive me to the place to collect my car (more expenses on my head). I didn’t get nowhere near enough empathy Shown to me even though the issues were clearly their fault. There is a no refund policy and they are very unhelpful so now I am stuck with a car that who knows when the next issue will occur causing obvious anxiousness when driving.
Do yourselves a favour and never purchase a vehicle from this company. Or you will learn the hard way, just as I did.
June 1, 2024
Unprompted review
Reply from Signature Car Specialists LTD
Dear Khalil Yehia,
We note this is a duplicate of your previous review, posted after we declined your request to return the vehicle four months post sale on the basis your repayments were higher than what you had originally thought through the the finance company found and used.
As we've already addressed in our response to your original review, the facts are:
Your BMW X5 was purchased March 2024
The brake issue was minor road debris, resolved immediately
The suspension repair was completed promptly at no cost
You requested return citing finance issues unrelated to the vehicle
You threatened multiple negative reviews if we didn't comply
Posting identical reviews across platforms when a business declines unreasonable demands is concerning, particularly from a fellow business owner.
For clarity to other readers: This is a duplicate review posted as part of threatened "multiple negative reviews" after we declined a return outside our terms.
We maintain our commitment to genuine customer service and our RAC-approved standards
Regards,
Paul
Signature Car Specialists.
AVOID
AVOID ! WARNING ! ⚠️
They claim all there vehicles are RAC Approved and road worthy, All the BMW cars they have from over 80,000 have had nothing done to them which means you will have to repair at some point, THATS UNDERSTANDABLE AND EXCEPT-ABLE HOWEVER to have my car in the repair center 3 days later for a front new tyre is not what you expect on a £16,500 car, there was no screen wash, the car was not clean when dropped off and a chillie Doritos empty packet was in the cup holder and the car smelt of cigarettes, Very unprofessional service and very rude staff.
Please avoid
September 16, 2024
Unprompted review
Reply from Signature Car Specialists LTD
Dear Mr Yazid Issa,
Thank you for sharing your feedback. We take all customer concerns seriously and would like to address the specific points you've raised.
We have carefully reviewed our customer records and can confirm that we have no record of a customer with your name purchasing a vehicle from Signature Car Specialists. Additionally, we sent a customer information request via Trustpilot to verify your purchase and offer assistance, but have received no response.
All vehicles at Signature Car Specialists undergo a thorough RAC-approved inspection process before sale. The issues you've described - needing a new tyre after 3 days, missing screen wash, poor cleaning standards, food packaging left in the vehicle, and cigarette odors - would be completely contrary to our preparation standards.
We note that your review shares similar language patterns with another recent review from a customer who threatened multiple negative posts after we declined his request to return a vehicle for finance issues unrelated to the vehicle's condition.
If you are indeed a genuine customer, we sincerely want to address your concerns. Please contact our customer service team directly with your purchase details so we can investigate and resolve these issues promptly.
Our reputation is built on transparency and customer satisfaction, which is why we maintain detailed records of all sales and follow-up on all legitimate concerns.
Regards
Paul
Customer Care Team
Signature Car Specialists
Dodgy dealer! Recommendation: AVOID!
Dodgy dealer, even tried to blackmail me upon (paid) receipt of the car!
All sweetness, until we discovered a major, non-advertised and never mentioned huge scratch all over the rear windscreen. At that point, and given that we arranged a pick up on arrival by airplane, the so-called dealer tried to blackmail us into not complaining! However, by then we already paid and got the papers.
Within days, the car showed a serious oil leak. Following the RAC warranty procedure, I took it to Audi who discovered that whoever did the service incompetently used two washers instead of one. Also, despite the car being advertised as fully and newly serviced, they discovered that the brake fluid hadn't been changed.
RAC refused responsibility and blamed it on the dealer. The so-called dealer claims that they should have been contacted (not RAC procedure at all) and denies any responsibility, as usual. They even laughably threatened to sue for giving them bad, factual marks in an invitational RAC survey! Hence, I doubt that even most of the reviews here are real and not left under threat of supposedly legal action.
Either way, there is zero trust here, they have broken it every single time. Based on our personal experience, there is only one recommendation we can give: AVOID AT ALL COST!
September 6, 2023
Unprompted review
Reply from Signature Car Specialists LTD
We’re sorry to hear that you were unhappy with your experience. At Signature Car Specialists in August 2023. We pride ourselves on going the extra mile for our customers, and your case was no exception. To clarify the situation: we understand that you were on a road trip to Poland when the vehicle you had previously purchased from another dealership broke down. In an effort to assist you at very short notice during this challenging time, we personally delivered your new vehicle to Heathrow Airport upon your return to the UK — something we were happy to do to help accommodate your needs so that you could continue your road trip. At the point of handover, you raised a concern about a minor mark on the rear windscreen. This was a superficial imperfection, expected on an 11-year-old vehicle. Despite this, you made an unreasonable demand for a substantial reduction in price, which we felt was not justified. We were transparent in our communication and made it clear that if the vehicle did not meet your expectations, you were under no obligation to proceed. You ultimately chose to go ahead with the purchase voluntarily. The oil leak issue that later emerged was the result of specifically, an error involving the use of two washers instead of one. Although we understand you pursued this through the RAC warranty route, we were not contacted directly at the time, which limited our ability to assist further. It’s unfortunate that your review seems to reflect disappointment over not receiving a discount, rather than the service or vehicle itself. We always aim to treat every customer fairly and honestly, and we stand by how we handled this situation.
Best regards,
Paul
Signature Car Specialists
Had bad experience with other car…
Had bad experience with other car dealers in past. (this always makes you apprehensive when buying secondhand cars). But these guys really do go above and beyond to help people with any concerns when buying from signature car specialist even when you're on edge. Thank you for your continued support.
August 29, 2024
Unprompted review
Reply from Signature Car Specialists LTD
Dear Leon,
Thank you for trusting us at Signature Car Specialists despite your previous negative experiences with other dealers. We completely understand how past disappointments can create apprehension when buying secondhand cars, and we're honored that you gave us the opportunity to earn your confidence.
We're pleased to know that our team went above and beyond to address your concerns and help ease your worries throughout the buying process. Creating a positive, supportive experience for customers who may feel on edge is something we prioritise.
Your feedback about our continued support means a great deal to us. We'll always be here to assist you whenever you need us.
Thank you again for choosing SCS and for sharing your experience.
Sincerely,
Paul
Customer Care Team
Signature Car Specialists
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Excellent Customer Service
Bought a car off SCS about six months ago. Amazing service and hassle free transaction. Really pleasant staff and seamless sale.
Will definitely recommend and use these guys again!
March 13, 2024
Unprompted review
Reply from Signature Car Specialists LTD
Dear Dominic,
Thank you for taking the time to share your feedback about your car purchase experience with us six months ago. We're delighted to hear that you found our service amazing and the transaction hassle-free.
It's wonderful to know that our staff made the sale seamless and pleasant for you. The fact that you're still satisfied with your purchase half a year later and would recommend us to others is the best endorsement we could ask for.
We look forward to serving you again in the future and truly appreciate your recommendation.
Sincerely,
Paul
Customer Care Team
Signature Car Specialists
Sammy at signature cars is fantastic…
Sammy at signature cars is fantastic and sorted everything ,she goes above abd beyond ,I had a nasty car accident in previous car needed new car she kindly did all paper wk deluevery tomorrow, I can't recommend her enough really awesome ,so you want peace of mind warranty delivery and good service GO HERE WONT DISAPPOINT
August 13, 2024
Unprompted review
Reply from Signature Car Specialists LTD
Thank you for your glowing feedback about Sammy and her exceptional service at Signature Car Specialists. We're truly grateful to hear how she went above and beyond to assist you, especially during such a challenging time following your car accident.
Sammy exemplifies the level of care and dedication we strive for at SCS. We're delighted that she was able to handle all the paperwork and arrange prompt delivery for your new vehicle, providing you with peace of mind when you needed it most.
Your enthusiastic recommendation means a great deal to our entire team. We'll make sure Sammy receives your kind words – she'll be thrilled to know how much her efforts were appreciated.
Thank you for choosing Signature Car Specialists, and we hope your new car brings you many safe and happy miles ahead.
Sincerely,
Paul
Customer Care Team
Signature Car Specialists
A massive thank you to SCS
I want to say a massive thank you to Signature Car Specialists! Buying a used car can be a minefield but the guys at SCS made it easy by being great at what they do. After looking round at several cars It was refreshing to deal with people that are honest and reliable. I love my new car and had a very good experience with SCS both during and after the sale. I can whole heatedly recommend them as great people to buy from 10/10 from me!
June 1, 2024
Unprompted review
Reply from Signature Car Specialists LTD
Thank you so much for your fantastic feedback and the 10/10 rating Graham! We're truly honored by your kind words about your experience with Signature Car Specialists.
We understand how challenging and overwhelming buying a used car can be, which is why we work hard to make the process as straightforward and transparent as possible. It's incredibly rewarding to know that you found our team honest, reliable, and great at what we do - these are the core values we strive to uphold with every customer.
We're thrilled that you love your new car and that your experience with us has been positive both during and after the sale. Your wholehearted recommendation means the world to us.
Thank you again for choosing SCS and for taking the time to share your experience. Should you need anything in the future, we're always here to help!
Sincerely,
Paul
Customer Care Team
Signature Car Specialists
Picked up Bmw x5 from the owner today…
Picked up Bmw x5 from the owner today really helpful very easy process from start to finish definitely buy again
June 1, 2024
Unprompted review
Reply from Signature Car Specialists LTD
Thank you for taking the time to share your feedback about your BMW X5 purchase experience. We're delighted to hear that you found the process easy from start to finish and that the owner was helpful throughout.
It's wonderful to know that you would definitely buy from us again - that's the highest compliment a customer can give us. We hope you're thoroughly enjoying your new BMW X5!
Should you need anything at all in the future, please don't hesitate to reach out to us.
Sincerely,
Paul
Customer Care Team
Signature Car Specialists
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After several years of looking for a…
After several years of looking for a German Specialist dealership, my friend Highly recommended SCS for the perfect car valued at the perfect price. Really reluctant to travel the breadth of the country just incase but Wow what an amazing all round service from The Owner and everyone that worked there. I wasn't fussy about the Make, believe it or not, I just wanted a German Manufacturer, with low miles and highly maintained. Years of scouring through autotrader, time wasters on marketplace, I don't know why I wasn't steered towards SCS from the outset. Thank you so much for offering to pick me up from the Train station, the hospitality and for My Head Turning Mercedes E class....I know where I'm coming in for my next car ...Much appreciated Guys!!!
May 10, 2024
Unprompted review
Reply from Signature Car Specialists LTD
Wow! Thank you for such an incredible review of your experience with Signature Car Specialists. We're absolutely delighted that your friend's recommendation led you to us after years of searching for the perfect German vehicle.
We understand the hesitation about traveling across the country for a car purchase, so we're thrilled that we exceeded your expectations and made the journey worthwhile. Our team, from the owner down, takes great pride in providing exceptional all-round service, and it's wonderful to hear this resonated throughout your experience.
We're especially pleased that your Mercedes E-Class is turning heads - that's exactly what we hope for with every vehicle we sell. Finding you a low-mileage, well-maintained German car at the right price is our specialty, and we're honored to have been the solution to your years-long search.
Thank you for your kind words about our hospitality, including the train station pickup. We believe in going the extra mile for our customers, and we're looking forward to welcoming you back for your next vehicle!
Sincerely,
Paul
Customer Care Team
Signature Car Specialists
I recently purchased an Audi A7 from…
I recently purchased an Audi A7 from SCS and my experience was nothing short of exceptional. From the moment I walked into the showroom, I was greeted by friendly and knowledgeable staff who were eager to assist me without any pressure.
After purchasing the Audi, the customer service didn't stop. SCS provided excellent after-sales support, ensuring that I was satisfied with my purchase and addressed any concerns or issues I had promptly. Overall, my experience with SCS was outstanding, and I would highly recommend them.
April 20, 2024
Unprompted review
Reply from Signature Car Specialists LTD
Dear Andy,
Thank you for your exceptional feedback about your Audi A7 purchase from Signature Car Specialists. We're thrilled to hear that your experience with us was "nothing short of exceptional."
It's gratifying to know that our team provided you with friendly, knowledgeable service without any pressure - that's exactly the experience we strive to create for every customer. We're especially pleased to hear that our commitment to excellent after-sales support has met your expectations, ensuring your satisfaction well beyond the initial purchase.
Your outstanding review and high recommendation mean so much to us. We truly appreciate you taking the time to share your positive experience, and we're delighted to have you as part of the SCS family.
Should you need anything at all with your Audi A7, please know we're always here to help.
Sincerely,
Paul
Customer Care Team
Signature Car Specialists
After spending the best part of 12…
After spending the best part of 12 months looking for a vehicle which was not only reasonably priced but didn’t compromise quality, I found my dream BMW 4 series at SCS, from my very first call to finally making the purchase, the whole transaction and experience was professional and no question was ever too much. I highly recommend to anyone looking for quality purchase. Thank you so much. Joe.K
April 23, 2024
Unprompted review
Reply from Signature Car Specialists LTD
Dear Joe
Thank you for your wonderful feedback about your BMW 4 Series purchase experience with us at Signature Car Specialists. We're thrilled to hear that after your extensive 12-month search, you found your dream car with us!
We understand how important it is to find that perfect balance between price and quality, and we're delighted that our vehicle met your high standards. Our team takes great pride in providing professional service throughout the entire purchase process, from your very first call to the final transaction.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive experience. It's customers like you who make what we do so rewarding.
We hope you're enjoying every moment in your BMW 4 Series! Should you need anything in the future, please don't hesitate to reach out.
Sincerely,
Paul
Customer Care Team
Signature Car Specialists"
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