SignMonkey Reviews 453

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the excellent customer service they received. Many people found the staff to be incredibly helpful and communicative throughout the entire process, making the user experience smooth and enjoyable. Reviewers frequently highlighted the ease of installation and the overall professional appearance of the signs. However, some customers also noted occasional issues, such as missing mounting templates or minor imperfections like loose lights or debris inside the signs upon arrival. A few people also mentioned that the brightness of their sign was not as expected, or that there were some communication challenges regarding replacements or order updates.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers praised the quality and appearance of the... See more

Quality

Users describe positive interactions with quality. Many customers report that the product quality was "above... See more

Staff

Consumers find staff to be positive. Many reviewers praise the team for being great to work with, helpful,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the website super easy to use,... See more

Based on these reviews

Rated 5 out of 5 stars

Great communication from design and planning. Hit a hiccup when sign arrived, established date was incorrect. Understand the confusion though as there was some back and forth. SignMonkey sent out... See more

Rated 5 out of 5 stars

Luminous Glow Esthetics, a day spa, in Hazard, KY, would recommend Sign Monkey to anyone wanting a quality product for the business. Sign Monkey staff was quick to respond to our inquiry, generated t... See more

Rated 5 out of 5 stars

To start, the website was super easy to use. The contact prior to production was well needed in our case. Communication from shipping to arrival was spot on. We didn't receive our mounting template bu... See more

Rated 5 out of 5 stars

Sign Monkey was wonderful. We were searching all over for a company to make our Luminous Girl logo for the front of the building. Within minutes of reaching out to you and sending a PDF of the girl,... See more


Company details

  1. #10 of 15 best companies in Sign Shop

Information provided by various external sources

Wholesale Channel Letters, Raceway Mounted Letters and Self Contained Shape signs. Sign Monkey features easy Installation and wholesale prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

453 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

SignMonkey staff GREAT Group to work with..!

The staff at SignMonkey were very kind, courteous and professional. Carl has been fantastic to work with...James was also very engaging trying to make sure they get it right and willing to make sure the Customer (i.e., me) are happy with the product(s). Great group to work with..! BLESSINGS

March 18, 2025
Rated 5 out of 5 stars

Awesome service

Awesome service, great communication. Quality of sign is top notch. Highly recommend this company.
Tony

January 17, 2025
Rated 5 out of 5 stars

Outstanding sign and service

I had an impossible time getting a good hanging sign in my area. I tried multiple companies and they were either months from being able to deliver to extremely high prices.

I was able to get exactly what i needed fast and at a fair price from SignMonkey. I was very impressed with the process and even the sign redesign they recommended.

Great service! I am a very satisfied customer.

Thank you

January 15, 2025
Unprompted review
SignMonkey logo

Reply from SignMonkey

It was an absolutely blast working with you! Thank you!

Rated 3 out of 5 stars

Had to review a product you haven't received

It is going on 2 weeks waiting for sign to ship. It would be best to ask for a survey after product is received....

November 20, 2024
SignMonkey logo

Reply from SignMonkey

Hello Richey, We are shipping it out today. Sorry for the poor timing. We really appreciate your business and your input.

Rated 1 out of 5 stars

Empty promises

We chose this company because they advertise a 5 day production and we were on a tight schedule to get a sign and get our business open. Unfortunately that is not the experience we had. After many empty promises of a ship date it finally shipped almost a month later.

November 13, 2024
Rated 5 out of 5 stars

Awesome people!!

You guys are very helpful and great at communication. The customer service people are very personable. This is my 4th order with you guys and there will be many more to come!

September 19, 2024
Rated 2 out of 5 stars

After spending thousands of dollars on…

After spending thousands of dollars on this we are quite disappointed in the lighting. It actually only lights up the middle so it makes this sign illegible.

September 3, 2024
SignMonkey logo

Reply from SignMonkey

Hi Lisa, There must be a problem with your sign. We never get reports of our sign not being bright enough. We are going to contact you Monday and find out how we can fix the issue.

Rated 5 out of 5 stars

Channel style signs - GREAT

We ordered 2 channel-style signs for our new diner and couldn't be more pleased with them! These signs looked great in the crate and even better when the old building got the new facelift with them. I experienced some challenges that were my fault when wiring up one of the signs, but the team at Sign Monkey was extremely helpful and accommodating when it came to getting us up and running. The customer support was outstanding, and I can't say how much I appreciate it. Carl and James were AWESOME. Thank you SO much for all your support and assistance!! I highly recommend Sign Monkey to anyone looking at purchasing a sign of any sort.

September 27, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look