SignMonkey Reviews 453

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the excellent customer service they received. Many people found the staff to be incredibly helpful and communicative throughout the entire process, making the user experience smooth and enjoyable. Reviewers frequently highlighted the ease of installation and the overall professional appearance of the signs. However, some customers also noted occasional issues, such as missing mounting templates or minor imperfections like loose lights or debris inside the signs upon arrival. A few people also mentioned that the brightness of their sign was not as expected, or that there were some communication challenges regarding replacements or order updates.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers praised the quality and appearance of the... See more

Quality

Users describe positive interactions with quality. Many customers report that the product quality was "above... See more

Staff

Consumers find staff to be positive. Many reviewers praise the team for being great to work with, helpful,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the website super easy to use,... See more

Based on these reviews

Rated 5 out of 5 stars

Great communication from design and planning. Hit a hiccup when sign arrived, established date was incorrect. Understand the confusion though as there was some back and forth. SignMonkey sent out... See more

Rated 5 out of 5 stars

Luminous Glow Esthetics, a day spa, in Hazard, KY, would recommend Sign Monkey to anyone wanting a quality product for the business. Sign Monkey staff was quick to respond to our inquiry, generated t... See more

Rated 5 out of 5 stars

To start, the website was super easy to use. The contact prior to production was well needed in our case. Communication from shipping to arrival was spot on. We didn't receive our mounting template bu... See more

Rated 5 out of 5 stars

Sign Monkey was wonderful. We were searching all over for a company to make our Luminous Girl logo for the front of the building. Within minutes of reaching out to you and sending a PDF of the girl,... See more


Company details

  1. #10 of 15 best companies in Sign Shop

Information provided by various external sources

Wholesale Channel Letters, Raceway Mounted Letters and Self Contained Shape signs. Sign Monkey features easy Installation and wholesale prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

453 reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Man,where do I start

Man,where do I start. From the time I met Carl and his team, it has been easy. They pulled everything together so smoothly. From pulling a design offline for me, to discussing the final product before actual production. Best experience ever. I will use them for all our locations hands down. Thank you so much for making a seemingly difficult process easy and enjoyable.

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

Very easy to create and upload my…

Very easy to create and upload my business design. Very friendly and extremely helpful customer service reps. Delivery was fast, on-time and very securely crated. Sign looks exactly how I wanted and ordered it. Very pleased!!! Would recommend using SignMonkey.com and I will definitely be using them for all my future sign needs.

August 21, 2024
Rated 5 out of 5 stars

That old adage about speed

That old adage about speed, quality and cost, pick two... can be thrown out the window when you place an order at SignMonkey.

We couldn't be more pleased with our very first experience with them. Placing the order was easy, their follow-up was immediate, the price was VERY competitive, they delivered on time and the quality is outstanding.

Thank you SignMonkey for providing the level of service that is so rare today.

August 20, 2024
Rated 5 out of 5 stars

Exceptional Service and Competitive Pricing!

I recently had the pleasure of working with Sign Monkey for our outdoor signage needs, and I couldn’t be more satisfied with the experience. They manufacture high-quality outdoor signs for and their online platform is truly one of a kind. Not only do they offer a wide range of templates, but they also provide custom services to meet specific requirements.

The customer service representatives were excellent—responsive, knowledgeable, and genuinely helpful throughout the entire process. What impressed me the most was the competitive pricing, which made choosing Sign Monkey an easy decision.

The installation instructions provided were clear and easy to follow, ensuring a smooth setup. I highly recommend Sign Monkey for anyone in need of top-notch signage solutions

April 3, 2024
Rated 2 out of 5 stars

Poor Priority on their mistake

I ordered 2 signs, 1 of which was a Halo Style light. I had my installers scheduled and when they went to install the 2 signs the Halo sign did not have the template. I instantly called Sign Monkey and they apologized and said they would get the template right out. As we started to install the other sign the "DOT" on the "I" did not have a mounting bracket so I called again and informed them of the second problem. Here is where the 2 star rating comes from, It is hard to get sign installers scheduled and I had to pay them for 2 sign installs even though they only installed 1. I saw the UPS Tracking number generated that day so I was ok until I saw the template and bracket did not ship until 3 days later! I was not shipped a new "dot" because I told them just to send the bracket so I could get it same day, but it shipped 3 days later! At that point send me the new "DOT" instead of a bracket. I received everything 9 DAYS LATER!!! Where is the next-day air or Overnight delivery! I now have to reschedule the installer and they are on another large job this week so I have to wait another week where they could have gotten to me all last week, not to mention that I get to pay for another sign install...

July 17, 2024
Unprompted review
SignMonkey logo

Reply from SignMonkey

Let me start by apologizing from me and my team. We pride ourselves on customer service, quality and fast delivery, this time we failed. Even though this will not help you know, we are looking into what happened and how to prevent it in the future.

It seems we had an issue with shipping smaller replacement parts. The items were to be shipped that next day but the packages were smaller than our usual packages and there we overlooked during our pick up.

I hope we get the chance to build you another sign and improve on your experience.

Thank You,
Tony Wheeler
President, SignMonkey.com

Rated 5 out of 5 stars

Happy, Happy, Happy

Im so glad we found Sign Monkey online. It's amazing how they turned my uploaded logo into a work of art! There was a color issue, but they worked hard to fix it and now everything is perfect!

May 31, 2024
Rated 5 out of 5 stars

This was the easiest and most…

This was the easiest and most user-friendly web page that I have come across. Also, when I called, a real live human being answered the phone. They had my custom sign to me in about a week. Highly recommend.

June 11, 2024
Rated 5 out of 5 stars

Awesome Experience

Being out of state I was hesitant. However Sign Monkey nailed our expectations. They worked with us providing multiple options, very friendly and professional throughout the entire process. We received our sign and it was so much more beautiful in hand! Awesome quality, super easy install, and perfect, and light weight.
I will express the ease of communication with them for any questions, also build to delivered and turn around time was quick.
There is no better quality, price, or customer service better than Sign Monkey!
Thanks you guys - Endless Events LLC

May 17, 2024
Rated 4 out of 5 stars

3x3 sign

Sign was designed as requested and delivered on time. The sign is very lightweight and I hope it can stand up our Mississippi weather.

April 29, 2024
Rated 5 out of 5 stars

My installer said this was the easiest…

My installer said this was the easiest sign he has ever installed! First time using Signmonkey and I like the efficiency they provide for self quoting when you may not have the final design but to get an idea for budgeting.

May 22, 2024
Unprompted review

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