Silicone Lovers Reviews 

1,086
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's dedication, patience, and helpfulness throughout the entire process. Many reviewers were impressed with the product quality, describing their dolls as perfect, realistic, and well-made, often exceeding expectations. The communication and support from the team were frequently mentioned as outstanding, making the buying experience smooth and reassuring for first-time buyers. However, some customers also noted issues with order delivery times, with some experiencing delays significantly longer than estimated. A few other people also felt that customer service could be improved, citing slow response times, needing to repeat information, or receiving damaged products with inadequate after-sales support.

What people talk about most

Product

People report positive experiences with product, often praising the quality, realism, and wide selection of... See more

Staff

Consumers find staff to be positive, with many reviewers praising their helpfulness, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the fast responses to queries... See more

Service

Customers had positive experiences with service, often describing it as top-notch, friendly, and... See more

Order

Clients share positive opinions on order, with many expressing satisfaction with the communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Where do I begin? Great customer service, great communication skills, great advice and a great experience. This was my first time buying a doll. They made me feel comfortable and valued as a person an... See more

Rated 5 out of 5 stars

Your people were helpful when WM said they couldn't do something. One thing, you need to set 1 person as the rep we are talking to. I kept talking to different people, all who said they could help... See more

Rated 5 out of 5 stars

Silicone Lovers is great! Always happy with every purchase, sometimes these dolls can take awhile to deliver because the factory is busy, but they are there every step of the way, always in contac... See more

Rated 5 out of 5 stars

I can't express how amazing the entire team is. They help you from start to finish. If they can do it, they will. I'm a 48-year-old disabled veteran, and I've never received better customer service an... See more


Company details

  1. Sex Toy Store
  2. Adult Entertainment Store

About Silicone Lovers

Written by the company

Silicone Lovers is your source of premium quality, authentic sex dolls from top brands like Zelex, Starpery WM Doll, Irontech and more. Our commitment to high quality products and excellent customer service makes us the number #1 choice for customers across the USA, EU, and UK.

Experience peace of mind when shopping with us and feel confident in your choice by exploring our user-friendly website, where every doll is fully customizable to meet your fantasies, personal preferences and desires.

At our core, we are a small team fuelled by a passion for spreading happiness and satisfaction. Whether you're seeking companionship, feeling a bit naughty, exploring new passions, or simply just curious; we’re here to support you on your journey with premium products, amazing aftercare, and customer service tailored to your needs. Think of us as your personal concierge of the sex doll world, we’ll bend over backwards for you now, so you can bend your doll over later, stress free. 😉

Award Winning Vendor 🏆

Written by the company

Back in 2018, a small group of friends and family embarked on a mission: to combine exceptional customer service, premium quality products, and the most user-friendly website imaginable. The result? Silicone Lovers, your award-winning sex doll sanctuary, catering to everyone from beginners to OGs, the faint-hearted to creatives, the lonely to the curious, basically, all walks of life. Why choose us? Because life's too short for second best! We're committed to providing a headache-free, smooth sailing experience. Let us take your worries away and deliver your baby like no other, with zero fuss, zero stress, and all fun! Remember, the awards don't win themselves; so put us to work and trust us to do what we do best. We don’t just sell sex dolls; we're spreading the love, one doll at a time.

Verified Vendor on The Doll Forum

The Doll Forum is a vibrant public platform with over 90,000 users, including enthusiasts, manufacturers, and vendors. We're proud to be one of the few vendors officially vetted, verified and listed by The Doll Forum management. This means our commitment to quality and service is openly reviewed by users—good, bad, or ugly, it's all out there for transparency.

Just like Trustpilot reviews, this open feedback showcases our dedication to high-quality service and products. We exclusively sell 100% authentic sex dolls from the world’s top manufacturers and back every sale with a full money-back guarantee. With us, quality and satisfaction aren’t just promised, they're guaranteed.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,086)

183 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My 5th Doll

I’ve recently purchased my 5th doll from Silicone Lovers and once again have been delighted by the fantastic service provided. They have been extremely helpful throughout as always. I had a couple of follow up purchases which I needed which were promptly dealt with and received quickly. I would recommend Silicone Lovers for anybody wishing to purchase a doll companion.

October 20, 2025
Unprompted review
Silicone Lovers logo

Reply from Silicone Lovers

Wow — your 5th doll! Thank you so much, Nikki, for your continued trust and loyalty 💗 It means a lot that you keep choosing us and that our service continues to meet your expectations. We’re always here to help with any follow-up purchases or questions — you’re very much part of the SL family!

Rated 5 out of 5 stars

excellent.

the communication and product were superb, I don't have anything to complain.

March 30, 2025
Unprompted review
Silicone Lovers logo

Reply from Silicone Lovers

Thanks so much, Jim! We really appreciate your feedback. It’s wonderful to hear that both the communication and the product hit the mark — that’s exactly what we aim for every time 🙏 Cheers, SL❤️

Rated 5 out of 5 stars

Awesome team at SL

Awesome team at SL. They fully answered my questions, and very fast!

October 16, 2025
Unprompted review
Silicone Lovers logo

Reply from Silicone Lovers

Thank you, JS! We’re so glad our team could answer your questions quickly and clearly. We pride ourselves on being as responsive and helpful as possible — your feedback means a lot 💫🙏❤️

Rated 5 out of 5 stars

Wigs…

Your wigs are top notch and very realistic. They don't have that plastic feel that cheaper wigs often have

September 11, 2025
Rated 5 out of 5 stars

Positive review

For a first time buyer, they definitely earned my trust… at first i was skeptical but when i listed every thing I wanted they nailed it… They give me everything i asked for… if you have questions they are always there to help and they are very helpful… my package arrived safely and was very satisfied with the quality… I would definitely order from them in the future

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great communication from day one

Great communication from day one, helpful information, and as good or better prices than other sellers. Pretty good selection too.

September 30, 2025
Silicone Lovers logo

Reply from Silicone Lovers

Thanks a lot, Chris! 🙏 We really appreciate the great feedback — it’s wonderful to hear you found our communication helpful and our prices competitive. We’re thrilled you had a smooth experience from start to finish. Thanks for choosing Silicone Lovers!

Rated 5 out of 5 stars

YL Dolls is the greatest doll company…

YL Dolls is the greatest doll company on the planet. My 153cm h-cup doll is incredible! ⭐️⭐️⭐️⭐️⭐️

September 29, 2025
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Reply from Silicone Lovers

We couldn’t agree more — YL really does design some incredible dolls! 😉 Thanks so much for sharing your excitement and those shining stars — we’re delighted you’re happy with your 153cm H-cup beauty! 💕

Rated 1 out of 5 stars

Done with Silicone Lovers.

Was going to write a books worth months ago with every email between us included. This company is not worth my time or support anymore. The website is awful without proper info on product. I did not receive what I ordered and could not cancel. One of the options was what I took the bait on, turns out that option takes a long time and may fail during production, so I opted out and was to late to cancel when notified. I'm sure whats his face will accuse me of lying or twist my words here like the other bad reviews, but I still have the entire composed review ready to go and it is bad!!! Go elsewhere, I have!

May 6, 2025
Silicone Lovers logo

Reply from Silicone Lovers

Dear Ted,

We are deeply sorry to hear about the negative experience you had with our company. We apologize for any inconvenience caused and would like to address your concerns. We assure you that we will thoroughly investigate the matter and take the necessary steps to prevent similar occurrences in the future.

To assist you further and investigate the issue, could you please provide us with your order number or contact our customer service via email at support@siliconelovers.com? Kindly mention "Trustpilot.com Complaint" in the subject line of your email. This will help us identify your specific case and take appropriate actions to resolve the matter.

Once again, we apologize for the inconvenience caused and appreciate your cooperation in providing us with the necessary details.

We are committed to addressing your concerns and working towards a satisfactory resolution.
Best regards,

S ❤️ L.

Rated 5 out of 5 stars

The doll I ordered was perfect

The doll I ordered was perfect. Was shipped and delivered in pristine condition. Great support and communication.
Delivery was incredibly slow, despite the site saying it was in stock, but they keep you informed.
If you don't mind waiting a few weeks, then SL are reliable and trustworthy.

September 23, 2025
Silicone Lovers logo

Reply from Silicone Lovers

Thank you so much for your kind words, Jonny! ❤️ We’re so glad to hear your doll arrived safely and in perfect condition. Sorry the delivery took longer than expected — even for in-stock items, sometimes logistics can add a little delay. We really appreciate your patience, and we’re thrilled you found our team reliable and communicative throughout!

Rated 5 out of 5 stars

Excellent service

Excellent service. Quick response to questions. Highly recommend.

September 23, 2025
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Reply from Silicone Lovers

Thanks so much, Anthony! 💖 We really appreciate the recommendation and are delighted to hear our team took good care of you. Quick, friendly service is what we aim for every time — so it’s great to know it showed!

Rated 5 out of 5 stars

Order showed up.

August 22, 2025
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Reply from Silicone Lovers

Thanks for taking the time to leave a review, Tony — we’re glad your order arrived safely! 😊 If there’s anything more we can do to help or improve your experience next time, our team’s always happy to chat.

Rated 5 out of 5 stars

Item was as described and arrived…

Item was as described and arrived quickly. Not a custom item.

September 16, 2025
Silicone Lovers logo

Reply from Silicone Lovers

Thanks, Boe! 🙏 We’re so glad your item arrived quickly and as described. It’s always great to hear when everything goes smoothly. Catch you next time SL

Rated 5 out of 5 stars

I ordered an in stock anime lily doll…

I ordered an in stock anime lily doll and she arrived looking just perfect! Extremely close to the stock pictures! So I was very happy! The package was shipped and arrived very quickly, like 4 days. I talked to customer service and they responded quickly and answered my questions satisfactorily. I would definitely recommended purchasing from Silicone Lovers!

September 14, 2025
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Reply from Silicone Lovers

Thank you, Jason! 💫 We’re thrilled Lily arrived so quickly and just as pictured. Great to hear our customer service team was helpful too — we’ll pass that along! Thanks again for the lovely feedback and for recommending us. You rock! 🤩

Rated 5 out of 5 stars

Timely communication and clear expectation

The customer service is excellent and timely. Expectations are clear. Delivery was made quickly and without difficulty.

September 15, 2025
Silicone Lovers logo

Reply from Silicone Lovers

Thanks, Tyler! 💖 We really appreciate your kind words — clear communication and smooth delivery are exactly what we aim for. So happy to hear your experience matched that!

Rated 5 out of 5 stars

Excellent craftsmanship, uncanny really!

Excellent craftsmanship! Very realistic doll and accessories! I do wish that i had requested fuller leg and rear end hair as much of it has fallen out unfortunately and it seems there is no option to have it replaced anywhere. Also the anal orifice has sustained a tear, so i'm awaiting proper silicone glue order to repair it. I do think the anal orifice would be more resistant to tear if it were made in proper anatomic dimensions ie more of a longitudinal front to back oblong opening than a hole in the middle. I think that would not be difficult nor expensive to fashion, would appear even more realistic and would likely be more resistant to tear while feeling ultra real. It already feels real though and is far better and more realistic than most other models. Difficult to clean him because he is so heavy. Tips on cleaning for single folks or videos about how single folks maneuver their dolls the easiest would be helpful. All in all though, absolutely beautiful, handsome, sexy and very realistic doll. Really top notch attention to details of human anatomy was paid here. It is really miraculous in fact. Very happy with my purchase and will likely look to expand my "harem." Wonderful work Nick and Louie and the whole SL team. Love you guys much and thank you for your patient guidance through the whole "adoption" process. God bless!! :-)

September 12, 2025
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Reply from Silicone Lovers

We absolutely loved reading your review, Caramelo — thank you for the kind words (and the laughs)! 😄 We’re over the moon that you’re so happy with your handsome new addition and that you appreciated all the anatomical detail and craftsmanship.

Sorry to hear about the hair shedding and small tear — please do get in touch with Nick or the girls on our team and ask about our glue-on hair patches. They’re a great alternative for underarms or other areas and tend to hold up beautifully on TPE dolls.

We’ll also email you our heavy lifting guide, which includes a few clever techniques for cleaning and moving your guy safely (and without breaking a sweat 💪). You’ll also find more cleaning tips on our website — including easy methods that don’t involve dragging him into the shower. Some folks use a douche with soapy water and a bucket for fixed holes, or you could look into the automated cleaners now offered by WM and Zelex for effortless upkeep.

Thank you again for sharing your experience and for being such a joy to work with. Sending love from all of us — we’re thrilled you’re so happy with your doll! ❤️

Rated 5 out of 5 stars

First-time Purchase (Irontech Doll)

I purchased an Irontech Doll last February of 2025 from Silicone Lovers. It has been over 6+ months since I've received my first doll and it is everything I could have asked for + more.

Firstly, I'd like to thank the Silicone Lover's team for making my first time purchase a smooth & anxious-free experience. They answered all my questions promptly & ensured I was satisfied with all my inquiries. They kept me up-to-date with all my doll's production stages & replied back to all my nagging-emails. This review is long overdue. Thank you for your patience!

I wanted to test the longevity of the Irontech Doll itself. I purchased Miku's 164cm silicone model & I'm extremely happy with this doll & its quality. The specs I received matched perfectly to what is listed on their website. 6+ months later and the quality has not deteriorated. She looks stunning.

Silicone Lovers also made sure they perfected all my custom requests. The factory photos they sent were beyond satisfactory.

I'm not just needlessly gushing, they are an amazing vendor selling perfectly beautiful products. I can't wait to order a second one! Thank you for your wonderful service.

April 15, 2025
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Reply from Silicone Lovers

Wow — what an amazing review, Yuri! 💕 We’re so happy your first purchase went so smoothly and that Miku is still in top form after six months. Thank you for sharing such thoughtful feedback and for highlighting our team’s support along the way. It means a lot! We’ll be here whenever you’re ready for your next addition. 😉

Rated 4 out of 5 stars

Great company

So I'll start saying the customer service is amazing. And the end product was exactly what I wanted it to be. And there is only one reason that I'm giving them 4 stars instead of 5. That is because there was some necessary information about my doll that I was not given when I received her. You see , my doll had a evo mouth. And so when I received my doll it seemed as though she did not have the mouth I ordered. Because the mouth had been sealed shut. And also the vagina was sealed shut. So it took me about three days to realize that there were seals on the love holes that needed to be broken. I will say other than this lack of information everything else was amazing about the process.

September 10, 2025
Silicone Lovers logo

Reply from Silicone Lovers

Thank you so much for your lovely feedback David — we’re really happy to hear that you love your doll and that our customer service team took good care of you! 💖

We’re so sorry that you weren’t informed about the factory seals on the love holes and ROS mouth. This isn’t common across all brands, and we truly appreciate you letting us know so we can make sure our team provides this important information in the future.

Your comments help us improve, and we’re delighted that everything else in the process went smoothly and your doll turned out exactly as you hoped. Thank you again for choosing Silicone Lovers! ❤️

Rated 5 out of 5 stars

Better than the pics

I'd heard people talking about how real sex dolls are now adays,so I looked them up got SL made my order they were very helpfull,prompt responses,no non sense hassle free trans action. Like they say it takes awhile to get her but it's worth the wait(7wks from time of order till it got to me.She's better looking up close thain in the pics.She looks real ,feels real inside and out. Completely satisfied with the experience and will definitely make another order. Would highly recommend SL to anyone looking for a hi quality doll.

September 16, 2025
Unprompted review
Silicone Lovers logo

Reply from Silicone Lovers

Thanks so much, Burnt — we love your review (and your username 😎)! We’re thrilled to hear your experience was smooth from start to finish and that she’s even better in person — that’s always the best kind of feedback.

We know the wait can feel long, but as you said, it’s totally worth it once she arrives. Thanks for your patience and for recommending us — we really appreciate it, and we’ll be ready whenever you are for round two! ❤️

Rated 3 out of 5 stars

Expect a very long wait!

My order took way-way longer than their estimate. Over five months instead or three. I had to keep chasing them up with my order and often waited a week or so to get a response. I also kept checking everyday with the courier to see if it had arrived in the country to get an idea of the arrival date. No updates direct from silicone lovers with regards to this delivery. However, the doll arrived and can highly recommend Starpery dolls. Exceptional realism and very well made. Extremely well packaged. And UPS were fine with the delivery. I think Silicone Lovers do need to up their game however!

February 27, 2025
Unprompted review
Silicone Lovers logo

Reply from Silicone Lovers

Hey Karlos,

Thank you so much for sharing your feedback — and we’re very glad to hear that your Starpery doll arrived safely and that you’re impressed with the quality and realism!

We’re truly sorry that production took longer than expected in this case. Unfortunately, we don’t have control over the manufacturing timelines, and when our suppliers (like Starpery) are experiencing high demand, it can take a bit longer than usual to get updates from them. We completely understand how frustrating that can be and genuinely appreciate your patience throughout the process.

Every customer automatically receives delivery updates via email through our Parcel Panel tracking system, which is synced directly to UPS and our other carriers. If you didn’t receive these, please do let us know so we can double-check everything is working correctly for you.

If you decide to work with us again in the future, our friendly team will be happy to give you a realistic, up-to-date production timeframe and recommend which factory is currently the quickest — or help you choose from our ready-made stock for faster delivery.

Thank you again for your honest feedback and for choosing Silicone Lovers ❤️

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