Put 3 Stars as only just started using it so cannot give a honest review but item looks good comes a red heart shape pouch let’s see if it works let you know in the next couple of months if there’s a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience with Silk’n has been outstanding. The website is clear and easy to navigate, making the ordering process smooth and hassle-free. My product arrived quickly and was packaged with grea... See more
Company replied
The first time I tried a Silk’n haircare product, I was instantly impressed with the results. My hair felt so soft and smooth that I started to really trust the brand! That’s what made me try their... See more
Company replied
I was very worried that my order would not arrive in time. After talking to one of the staff in customer services, he reassured me that the item should be with me before Christmas. It arrived today.... See more
Company details
Written by the company
Silk'n is the global leader in professional aesthetic beauty devices for home use. Our philosophy is to bring technologies from professional beauty clinics to the comfort of your home. We believe that feeling good and comfortable in your own skin is essential, and our products make self-care moments luxurious and effortless. Founded on the principles of quality, safety, and efficacy, Silk'n has transformed the beauty industry by making advanced technologies accessible to everyone. Our innovative devices are designed to help you look and feel your best, ensuring that you enjoy those precious moments of self-care with ease and comfort. In the early 2000s, our team of professionals from the Intense Pulsed Light (IPL) beauty industry envisioned creating a device for home use. After extensive research and development, Silk'n introduced the world’s first IPL hair removal device for home use in 2006, achieving great success. Beyond IPL, we have embraced Radio Frequency (RF), enhancing our product range to include skin rejuvenation and reducing acne. As specialists in RF technology, we've also embraced innovations such as LED and Near-Infrared for skin rejuvenation and acne treatment, EMS for muscle stimulation, and Ion- and Infrared technology in our haircare tools to protect hair quality.
Contact info
Galileistraat 17, 3029AL, Rotterdam, Netherlands
- 0906-2130009
- customercareuk@silkn.eu
- silkn.co.uk
4.0
Great
249 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service, the product arrived only 1 day after my order! Nice packaging and very good quality.
July 18, 2025
Unprompted review
Reply from Silk'n
Dear Natascha,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
They cancelled my order to give a…
They cancelled my order to give a refund but didn’t say why
August 15, 2025
Reply from Silk'n
Dear Mary,
We apologise that your order has been cancelled. I have received your email and explained how this could have happened. Once again, we apologise for this inconvenience.
Kind regards,
Your Silk'n team
Ordered a small round brush for my…
Ordered a small round brush for my hairdryer which I purchased last year. It arrived quickly but there was a problem when trying to fit it on. It was slightly too large and did not fit properly on my dryer. Emailed and have been informed that they will sending a replacement. Love the hairdryer though
August 14, 2025
Reply from Silk'n
Dear Linda,
We are delighted that this issue has been resolved for you. If you have any further questions, please do not hesitate to contact us. We hope you enjoy your hair dryer and thank you for your review.
Kind regards,
Your Silk'n team
Quick and easy.
July 27, 2025
Reply from Silk'n
Dear David,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Silk'n gives really good service and…
Silk'n gives really good service and fast delivery. Happy with the product.
July 24, 2025
Unprompted review
Reply from Silk'n
Dear Fenne,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Device doesn't hold charge and I've…
Device doesn't hold charge and I've sent back. Still waiting on refund and not getting replies from customer service
July 6, 2025
Reply from Silk'n
Hi Ami,
Thank you for your patience.
We would like to inform you that we have contacted our finance department and they will issue a refund.
We thank you for your patience and if you have any other questions, we will be happy to help you
Kind regards,
The Silk;n team,
Reply from Silk'n
Dear Sonja,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Doesn't work
I purchased 6 bottles of silken magic, have been using it for 10 weeks now and I have to say, it has made no difference whatsoever. Wrinkles have not reduced and I use it every day. Very disappointed
July 11, 2025
Unprompted review
Reply from Silk'n
Dear Jill,
Thank you very much for contacting us,
We are sorry that you did not achieve the expected results. please take into account that our products work best in combination with our other products.
If you contact us via email and provide more information, we will be happy to listen to your experience and try to find a solution for your situation.
Our email is: customercareuk@silkn.eu
Kind regards,
The Silk'n Team
After initial delivery issues
After initial delivery issues, not their fault, dpd
(Who are rubbish)
When using the royal mail seamless
Fast & friendly service
I will use again
June 22, 2025
Reply from Silk'n
Dear David,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Excellent service
May 13, 2025
Reply from Silk'n
Dear Paul,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Exactly what I was looking for
Exactly what I was looking for at a good price. Email acknowledgement promptly, delivery in two days. Very pleased with product received.
May 7, 2025
Reply from Silk'n
Dear Kathleen,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Absolutely excellent service
Absolutely excellent service, the toothbrush heads arrived so quickly.
May 2, 2025
Reply from Silk'n
Dear Jean Kelly,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
No goods received
I have paid for the replacement toothbrush heads, money has been taken from my account, however I have not received the items.
April 17, 2025
Reply from Silk'n
Dear Jemima,
Thank you for your review.
We are sorry to hear about your experience and we would like to get in contact with you.
Please contact us via our email: customercareuk@silkn.eu
We could directly look into this case.
Kind regards,
Easy to order and arrived early
Easy to order and arrived early. Very pleased with my toothbrush heads. Competitive prices.
April 17, 2025
Reply from Silk'n
Dear Sue,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Silk’n: A Brand That Truly Delivers
I’m genuinely a fan of Silk’n. I first discovered the brand through their SilkyAir Pro and SilkyAir Flex hair tools — both of which quickly became staples in my routine. More recently, I started using the LED EMS Face Mask, and once again, I was impressed.
Quality is everything to me, and Silk’n consistently delivers professional, reliable products that are easy to use. I love that I can incorporate them effortlessly into my daily routine — no hassle, just results.
The packaging always feels special, like unwrapping a gift, and shipping has been smooth and punctual every time. This really elevates the whole experience.
April 19, 2025
Unprompted review
Reply from Silk'n
Dear Francoise,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
LED Face and Neck Mask
The quality of the face and neck mask is amazing. I have only been using it for just over a week and my skin feels so soft and the crepiness on my neck is diminishing!!! I have many Silk'n products, they never disappoint. I will keep returning to this brand.
April 12, 2025
Reply from Silk'n
Dear Mrs OWales,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Reply from Silk'n
Dear,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Great
I bought Silk'n BacuPedi a while ago and needed replacement parts. I'm glad I found it on the Silk'n website. Got the replacements I needed.
April 4, 2025
Reply from Silk'n
Dear,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Love Silk’n – Great Products & Service!
I’ve been a fan of Silk’n for a while now, and their products never disappoint! I already had the Silky Air Flex, which I love—it’s super lightweight, easy to use, and makes styling my hair effortless. Recently, I got the LED EMS Face Mask, and I’m so happy with it! My skin feels smoother, looks more radiant, and the treatment itself is really relaxing.
Ordering was super easy, and my package arrived quickly and well-packaged. It’s always nice when a brand pays attention to both quality and customer experience.
I’d definitely order from Silk’n again. Their products are effective, easy to use, and feel like a little bit of luxury at home. Highly recommend!
March 15, 2025
Unprompted review
Reply from Silk'n
Dear Marissa,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Silk'n EMS Mask
Having used competitor products in the past, I can honestly say that the Silk'n EMS Mask is one of the best. I love how many features it has so that you can target your specific problem areas. My skin also felt so much tighter after using the EMS function. I love it!
March 28, 2025
Unprompted review
Reply from Silk'n
Dear customer,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.