Silk'n Reviews 249

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the products, noting their effectiveness and the positive results they achieve. Many people appreciate the luxurious and careful packaging, which reflects the brand's quality. The ordering process is frequently described as smooth and easy due to a clear and navigable website, and the delivery service is often highlighted for its speed and efficiency. However, some customers experienced issues with delivery, citing delays or incorrect deliveries, and a few were dissatisfied with the high shipping costs. There were also isolated reports of products not holding a charge or not delivering the promised results, and some individuals found that replacement parts did not fit as expected.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers are very pleased with the product quality... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Service

Customers had positive experiences with service. Many reviewers praise the fast and efficient service, with... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the quick and efficient delivery, with... See more

Quality

Users describe positive interactions with quality. Many customers are happy with the quality of products,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Put 3 Stars as only just started using it so cannot give a honest review but item looks good comes a red heart shape pouch let’s see if it works let you know in the next couple of months if there’s a... See more

Rated 5 out of 5 stars

My experience with Silk’n has been outstanding. The website is clear and easy to navigate, making the ordering process smooth and hassle-free. My product arrived quickly and was packaged with grea... See more

Company replied

Rated 5 out of 5 stars

The first time I tried a Silk’n haircare product, I was instantly impressed with the results. My hair felt so soft and smooth that I started to really trust the brand! That’s what made me try their... See more

Company replied

Rated 5 out of 5 stars

I was very worried that my order would not arrive in time. After talking to one of the staff in customer services, he reassured me that the item should be with me before Christmas. It arrived today.... See more


Company details

  1. Appliance Store

Written by the company

Silk'n is the global leader in professional aesthetic beauty devices for home use. Our philosophy is to bring technologies from professional beauty clinics to the comfort of your home. We believe that feeling good and comfortable in your own skin is essential, and our products make self-care moments luxurious and effortless. Founded on the principles of quality, safety, and efficacy, Silk'n has transformed the beauty industry by making advanced technologies accessible to everyone. Our innovative devices are designed to help you look and feel your best, ensuring that you enjoy those precious moments of self-care with ease and comfort. In the early 2000s, our team of professionals from the Intense Pulsed Light (IPL) beauty industry envisioned creating a device for home use. After extensive research and development, Silk'n introduced the world’s first IPL hair removal device for home use in 2006, achieving great success. Beyond IPL, we have embraced Radio Frequency (RF), enhancing our product range to include skin rejuvenation and reducing acne. As specialists in RF technology, we've also embraced innovations such as LED and Near-Infrared for skin rejuvenation and acne treatment, EMS for muscle stimulation, and Ion- and Infrared technology in our haircare tools to protect hair quality.


Contact info

4.0

Great

TrustScore 4 out of 5

249 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent product

Excellent product
Great delivery

March 23, 2025
Silk'n logo

Reply from Silk'n

Dear Stephen,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 4 out of 5 stars

Saves time!

I have used SILK'N products before such as their SilkyAir Flex and loved it, it comes in really nice case and it's so easy to travel with. Also a big fan of their different attachment tools when I need to style my hair quickly, I don't have to have 4 different tools plugged in.

February 10, 2025
Unprompted review
Silk'n logo

Reply from Silk'n

Dear CW,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 5 out of 5 stars

Silk’n LED EMS for home care routine

I’ve been using the Silk’n LED EMS Face Mask for a few weeks now and I’m really happy with it. My skin feels tighter and more refreshed after each session. I didn’t expect to see results so quickly, but even after the first few uses, my face looked a bit more lifted. It’s easy to use, actually quite relaxing, and fits perfectly into my skincare routine. I’ve already been using a couple of Silk’n products and have been really happy with them, so I was excited to try the mask too. It arrived super quickly, the package was safely packed, and everything felt high-quality. I really like the brand – their products are effective and easy to use. I’d definitely recommend Silk’n, and I’ll be buying more of their products in the future.

March 1, 2025
Unprompted review
Silk'n logo

Reply from Silk'n

Dear Gintare,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 5 out of 5 stars

I recently purchased from Silk’n…

I recently purchased from Silk’n Europe, and I’m really impressed with both the brand and my experience. The product I ordered arrived quickly and was well-packaged. I love how effective the Silk’n device has been in improving my skin, and the overall luxury quality stands out. The shipping period is reasonable and my second order was luckily exactly on time for my friends’ bday. I would definitely recommend to order from Silk’n for quality products for anyone looking for great results and reliable service!

March 4, 2025
Unprompted review
Silk'n logo

Reply from Silk'n

Dear Nina,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 5 out of 5 stars

I am extremely satisfied with the company.

I am extremely satisfied with the products from Silk’n. The assortment offers everything in the field of skincare, dental care, body care, hair removal, and hair care – all of premium quality! The products are not only effective but also very user-friendly.
What stands out immediately is the luxurious look of the packaging. The compact and sturdy storage boxes provide a truly premium feel, making it extra convenient to store and carry the products. The attention to detail and design exudes pure class.
Additionally, the website is user-friendly, and the ordering process is simple and fast. Silk’n is also active on social media, creating great interaction and offering inspiration on how to make the best use of the products.
In short: quality, luxury, and convenience come together perfectly here! I can definitely recommend Silk’n to anyone looking for top-notch care with a stylish touch.

March 21, 2025
Unprompted review
Silk'n logo

Reply from Silk'n

Dear Net,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 5 out of 5 stars

Fast delivery

Silk'n delivers very quickly and everything was well packaged. The products are of high quality. The packaging looked very neat and beautiful. I will definitely be ordering from Silk'n again soon.

March 18, 2025
Unprompted review
Silk'n logo

Reply from Silk'n

Dear Valerie,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 5 out of 5 stars

I had mine for 3 years now and only…

I had mine for 3 years now and only just got a new refill. Very long lasting battery too and removes all dead skin. Very highly recommended

February 28, 2025
Silk'n logo

Reply from Silk'n

Dear Loulou,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 5 out of 5 stars

Perfect

Quick delivery, beautiful packaging, very easy to set up.
Perfect 👌

February 17, 2025
Silk'n logo

Reply from Silk'n

Dear Sarah,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 5 out of 5 stars

I really love the straighteners

I really love the straighteners, they look so sleek and fancy for the price and do an excellent job on my hair making it look shiny, glossy and soft. Worth the money

January 31, 2025
Silk'n logo

Reply from Silk'n

Dear Chelsea,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 1 out of 5 stars

Worst purchase

This is the worst purchase I’ve ever made! I bought it for my husband, because of so many good reviews! He said it is the worse electric toothbrush he’d ever use, can’t clean properly, badly designed, painful to clean the teeth! Can’t return because already used it! Such a waste of money! So disappointed! I should go back to Oral-b.

January 21, 2025
Silk'n logo

Reply from Silk'n

Dear Shahrin,

Thank you for your review.

We are sorry to hear about your experience and we would like to get in contact with you.

Please contact us via our email: customercareuk@silkn.eu

We could directly look into this case.

Kind regards,

Rated 5 out of 5 stars

My product came early which I was happy…

My product came early which I was happy with nice packaging would highly recommend 👌

January 2, 2025
Silk'n logo

Reply from Silk'n

Dear Julie,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 5 out of 5 stars

Excellent customer servive

A quick understanding, guidance and solutions of my problems.

January 5, 2025
Silk'n logo

Reply from Silk'n

Dear Colin,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 4 out of 5 stars

Good hairdryer for thick wavy hair

Quick delivery and well packaged.
The hairdryer is compact and has the main tools I need - diffuser. The temperature adjustment is sensitive so the use of the lock is great. Definitely drys my hair in a much shorter time than my old hairdryer which was the main reason for buying.
Only negative is it is still heavier than expected...but not an issue with how quick it dries.

November 28, 2024
Silk'n logo

Reply from Silk'n

Dear Lynn,

Thank you for your 4 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 5 out of 5 stars

I'm impressed

I've only used it once, but I'm impressed. It heats up in a flash, it's light and very handy, my hair is smooth as silk and moisturized, which until now was impossible to achieve with my frizzy, dry and thin hair. It doesn't even get affected by the humidity outside or the rain. The best straightener I've used so far. I haven't tried to curl my hair with it, but I think it meets all expectations for a straightener.

November 24, 2024
Silk'n logo

Reply from Silk'n

Dear Magdalena,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 1 out of 5 stars

Sharp practice to prevent returns!

Wrong brushes delivered on a Friday. Returns to be notified within 48hrs. No response from all phone numbers on Official website except one which when dialled on a Monday stated that they were on holiday. Sharp practice do not deal with these people.

November 13, 2024
Silk'n logo

Reply from Silk'n

Dear William,

Thank you for your review.

We are very sorry that your order has not been delivered yet. We are trying our best to deliver all packages on time.

Please contact us via our email: customercareuk@silkn.eu

We could directly look into this case.

Kind regards,

Rated 1 out of 5 stars

I bought a neck led mask and a lot of…

I bought a neck led mask and a lot of the lights have gone out. Apparently the products have a two year guarantee. I contacted the company on numerous occasions and they said that they would send me a returns label to get it repaired. It never arrived. After many calls they have told me that the label machine is broken and they would contact me in a day or two to let me know when the label would arrive. Yes !!! Still no call or no label. I’m so upset as their lack of support to customers who have purchased inferior products is unacceptable. I do not recommend this company or their products. If anything goes wrong you are on your own. I have read the other cone ts from customers and have noted “THE LABEL “” excuse that others have experienced. NIT GOOD ENOUGH

October 18, 2024
Unprompted review
Silk'n logo

Reply from Silk'n

Dear Sandra,
Thank you for your message.

We are very sorry to hear about your experience. As we have already informed you, our system would not allow us to send you the return label. We will contact you directly for a fast solution.
Thank you for your patience.

We wish you a great day!
Kind regards,
The Silk'n team

Rated 1 out of 5 stars

My order never arrived

My order never arrived. It stated next day delivery on the website, and I received an order confirmation email, but no confirmation of dispatch. The payment was taken a few days later but still no sign of the product or dispatch. A week later I tried calling the contact number but the call doesn’t connect.

September 18, 2024
Silk'n logo

Reply from Silk'n

Dear Natalie,

Thank you for your review.

We are very sorry that your order has not been delivered yet. We are trying our best to deliver all packages on time.

Please contact us via our email: customercareuk@silkn.eu

We could directly look into this case.

Kind regards,

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