Silly George Reviews 795

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, particularly the lashes, highlighting their natural appearance, comfort, and ease of application. Many people appreciate how long the lashes last, often exceeding several days, even through various activities. Consumers also find the user experience to be positive, with many noting the convenience and effectiveness of the products. However, some customers were not happy with their orders, mentioning issues with dispatch and delivery, or receiving incomplete shipments. A few other people also felt that the product, specifically the pre-glued pop-on lashes, did not live up to expectations regarding longevity and ease of application, with some experiencing them detaching quickly. There were also concerns about the effectiveness of the lash serum after formula changes and the perceived value for its price.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers praise the lashes, highlighting their... See more

Quality

Users describe positive interactions with quality. Many customers praise the superb quality of the lashes,... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers express satisfaction with... See more

User experience

Clients share positive opinions on user experience, particularly regarding the ease of application and... See more

Price

People report ambiguous experiences with price. Some customers found the products to be a great price and... See more

Based on these reviews

Rated 4 out of 5 stars

I absolutely love S!lly George’s lash clusters! I always struggled with full strip lashes, but these individual clusters are a game-changer. They’re super easy to apply, look amazing, and last for day... See more

Rated 5 out of 5 stars

Honestly it took me a little time to get the hang of putting on the lashes, but after a few tries these became my favorite way to be put together with ye makeup. The are all-day comfortable and look v... See more

Rated 5 out of 5 stars

Lashes are natural looking comfortable and stay looking fresh for at least 5 days. I have recommended them to people who get their lashes done, they look better and are way less expensive.

Rated 5 out of 5 stars

I have tried numerous “under the lash line” systems and this one is top notch! I WAS skeptical because my experience buying thru this platform has been negative but these lashes are the real deal!! Th... See more

Company replied


Company details

  1. Cosmetics Store

Written by the company

We.Do.Lashes. NEW LinerBond adhesive eyeliner now launched! 🚀 Get ready to up your lash game.


Contact info

3.9

Great

TrustScore 4 out of 5

795 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 27% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Really works!!!

I been using the eyelashe serum for about 10 weeks and I love it. I will be reordering it. I had a bald spot right in the middle of my eyelashes and now they have grown back!! I have tried many other eyelash serum but my eyes burn or itch. Thank you for real results and being sensitive!!

March 27, 2024
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Rated 1 out of 5 stars

Lashes dont stick

I have seen so many good reviews but I dont understand why. I tried the lashes so many times and they just dont stick. Especially in the inner corner. They move and my eye looks funny.
I really wanted them to work out...

March 28, 2024
Unprompted review
Rated 4 out of 5 stars

Made in china

My serum says on the box that it is distributed in Western Australia and I paid in Australian dollars but was slugged an international service fee by my bank and on having a closer look the product is actually made in China .
I find this a little dishonest!
I try very hard to support local businesses so will not be purchasing again !
Thank you for your reply , it certainly makes me feel much happier to know I’ve supported an Aussie business.
I also feel more confident putting this product so close to my eyes.
Here’s to longer lashes.
Kind regards
Paula

March 12, 2024
Unprompted review
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Reply from Silly George

Hi Paula,

We are sorry for the confusion which led to some disappointment for you.

We are definitely a Perth based business, we are family owned by West Australians 100%, which is why by law we put the "Distributed by" and our business address on the packaging.

However, most of our market is US based, which is why our payment processing is in USD, converted to AUD for you (we pay fees for this too!). Yes our formula is made in China, by a trusted supplier that we have had for over 6 years and have visited in person. Our formula and its individual ingredients are of the highest quality and has passed all the strictest requirements to be listed in the UK/EU (the toughest regulator for cosmetics in the world!).

I'd also like to point out that we know for a fact that there are cosmetic brands that say "Made in Australia" etc which actually come from China or elsewhere. So what you see is not always to be believed unfortunately. We always endeavour to be as open and transparent and 100% honest with our customers.

Please rest assured that you have supported a WA business, employing employees both in WA and elsewhere in Australia, and we really appreciate it. I hope that helps explain everything and you no longer feel like there was any dishonesty involved.

If you still feel unhappy with your purchase you are always welcome to take us up on our Lash Serum's 60 day money back guarantee.

Sincerely,
Miranda
Co-founder


REPLY TO EDIT:

I'm so glad I was able to help alleviate any concerns, and I'm excited for your results too! Just a quick tip- make sure you stay consistent, twice a day ;)

Rated 5 out of 5 stars

Highly recommend!

The optimal solution, not only for thicker & longer lashes but also for fuller eyebrows. The continuity in applying the lash serum definitely brings the amazing results. No regrets since I started using the Lash Serum and can only recommend it.

November 11, 2023
Unprompted review
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Reply from Silly George

Thank you so much for taking the time to share your experience, we really appreciate it!

Rated 5 out of 5 stars

Great lasting power’

Great lasting power, can be worn over several occasions. Great quality, they don’t fall apart. And super easy to apply given the srrong adhesive used. Very natural look, too.

March 8, 2024
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Rated 5 out of 5 stars

I love the Silly George eyelash serum

I love the Silly George eyelash serum - it really works! I was a skeptic at first, but decided to commit to daily use for a few months and then decide. After 6 weeks my lashes really started to pop and I now have the lashes I always wanted. So many people have asked me about my lashes; I recommended this to a good friend and now she is on her Silly George eyelash serum journey! I continue to use it regularly to keep my lashes naturally long!

March 8, 2024
Unprompted review
Rated 1 out of 5 stars

I used to be a fun of this company but…

I used to be a fun of this company but they have really disappointed me this time round I made an order in January and never got my order. They said they didn’t have it in stock and never bother to refund me back my money. I had to chase them till March for a refund. TERRIBLE SERVICE ON THERE SIDE.

March 5, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy customer

I had an issue with delivery (no fault of Silly George) and it was rectified straight away. Their lash serum is awesome!! I now use it all the time for maintenance. I also have their liner bond lashes- 2 with a clear band, 1 without, as well as both liners. I've never been able to use false lashes until now. Their lashes are really easy to apply and they stay put! I'm obsessed with them! I highly reccomend Silly George. I wish I had tried their lashes sooner!

Update March 7th 2024. The customer service is outstanding. I don't understand the negative comments, I've had nothing but positive interaction and great help from them. In love with the lashes and in the process of chosing more!

February 29, 2024
Unprompted review
Rated 1 out of 5 stars

Lashes arrived late despite paying extra for express shipping, did not hear back from company

I ordered some lashes and paid extra for express shipping (1-3 days) and it did not arrive until 9 business days later i.e. after the date of the event that I was hoping to wear the lashes for. I then followed the instructions on the website to make the requisite contact to ask for a refund per their 30 day refund policy. I never heard back from the company. It's very disappointing and misleading.

November 25, 2023
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Rated 5 out of 5 stars

I had my doubts about this ….

I had my doubts about this because I didn’t think it was working. After a month I realized I was putting it more on the eyelid side of my lash line and worked to really get it at the junction of my eyelid and lashes, and WHOA it started working! My brow waxer even asked me if I was using a serum. So I’m sticking with it!

September 27, 2023
Unprompted review
Rated 4 out of 5 stars

Great Lashes, but not shipping

The linerbond system and supernatural series works 100% for people like me. I've spent years struggling with the old school glues and never quite get it, but these lashes really go on so easy and look so beautiful, and last the day too.

The only thing that takes away from the experience is the shipping. Granted, they don't do the delivery, but they schedule their orders to be picked 7-10 days from the day of order. Last year, I ordered my 2nd time early November to beat the Black Friday crowd, but only received the items first week of January this year. Worth the wait for the lashes, but not a great experience.

January 9, 2024
Silly George logo

Reply from Silly George

Hi Betty,

Thanks so much for taking the time to leave your review and we're so glad you're loving our LinerBond Lashes!

But gosh! That shipping time is not our normal! I'm sorry you experienced that! Late last year we did have some trouble with stock running out, but that's all fixed up now. Normally our products are shipped same day or next day latest. We promise that next purchase you'll get your order much quicker. Thanks for sticking with us and thanks again for the review :)

Silly George Team

Rated 4 out of 5 stars

Lovin Lyna's

I like the lashes I got( Luna) and the order process went very smoothly...lil pricey, but I'm calling it a treat to myself

February 13, 2024
Unprompted review
Rated 2 out of 5 stars

Magnetic lash does not sit close to the…

Magnetic lash does not sit close to the lids as a glued one. There's a small gap where the magnets are.
Very long shipping time for paid shipping. If it's complimentary shipping, then i can't complain, but it took weeks before the product arrived.

November 6, 2023
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Rated 1 out of 5 stars

Lash serum does absolutely nothing and BEWARE of customer service!

I have been meaning to ask for a refund on the 2 lash serums. Have been using it per instructions for about 3 months now. I've used quite a few eyelash serums, I know how to apply and how long it takes to see results. This is the second time a serum has done nothing for my lashes in three months. I'm very disappointed because I have bought SG fake lashes (that I was satisfied with for a little while, but that's a different "2 star" review) and I bought the mascara which works fine. I guess I should have been wary of a company that sells a serum AND mascara along with fake lashes because the serum apparently does NOT work. I will be asking for my money back on the 2 serums. UPDATE: Be wary if you return items and make sure you get a tracking receipt! I spent $6 to send the serum back. I heard NOTHING, so I contacted them several weeks after I showed it being received. They said they did not show it was received and I had to send proof. Then suddenly after I sent the tracking, I got my refund. BOTTOM LINE, THEY WOULD HAVE KEPT MY MONEY ME IF I HAD NOT REACHED OUT. AND I WASTED $6 ON SHIPPING THAT THEY WOULDN'T REIMBURSE. I WOULD SUGGEST NOT DOING BUSINESS WITH THIS COMPANY. SHOULD BE NAMED "DISHONEST GEORGE!!!"

November 4, 2023
Rated 2 out of 5 stars

Works for a couple of years, then it stops

The product works perfectly the first couple of years, like amazing! But then, when you get used to your epic long lashes and feel beautiful, they start to fall out more often than before. And then, in year four, they don't grow that long anymore and now, year five: it's not working anymore... Such a deception 🙁

November 3, 2023
Silly George logo

Reply from Silly George

Hi Suzanne,

Firstly, thank you for your loyalty with us and our Serum over the last 4 years!
I'm sorry you feel like even after 3-4 years of "epic long lashes" you feel like it's a deception.

It's not unusual for any serum to lose its effects after years of use. Thankfully it's a simple solution -just have a break for 3-6 months and start again. Your results should jump right back out at you! Please also make sure that when you are on maintenance that you only use it around twice a week. If you use more than that it's possible for your body to build up a tolerance and your results will be less.

I hope that helps, and if there are any issues or questions in the future, please don't hesitate to reach out to contact@sillygeorge.com for customer service help, our team is amazingly helpful and really knowledgable.

Sincerely,
Miranda
Co-founder

Rated 1 out of 5 stars

so dishonest - do not recommend

What I received was completely different with what I ordered. I ordered lashes with length between 7mm and 14mm. what I received was a short lash with 2mm to 9mm length. They said if I return the item they will refund the whole amount plus the shipping cost. when I sent it back they said they will not refund the shipping fee. I do not recommend. Don`t waste your money. it is not an honest business.

February 1, 2024
Unprompted review
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Rated 1 out of 5 stars

After 2 weeks, still not shipped.

I ordered lashes on 13th Jan, including paying extra for the shipping add-on as I want the them for my February vacation.

I contacted customer service after waiting 10 days and was assured this would be updated.

Today is 29th Jan and it still has not been shipped.

Not a great first experience with this company and I had checked the fb reviews in advance, no mention of this. Do they delete negative reviews as another person mentioned?

I wish I had checked Trust Pilot as it seems I'm not the only one and have no chance of receiving these before I go.

That's all the feedback I can share at this point. Avoid.

January 29, 2024
Unprompted review
Rated 5 out of 5 stars

I was a bit nervous when ordering their…

I was a bit nervous when ordering their eyelash serum, many social media reviews/ videos seemed 'too good to be true', but after applying it for 6 weeks my lashes were indeed longer! People surrounding me actually noticed. At some stage my serum finished and I forgot to order new, and now my lashes are back to normal. It is quite expensive though, I might try a cheaper brand to see if it has the same effect, but I can state that for me this worked as promised.

May 1, 2023
Unprompted review

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