Silver Cross Reviews 

I had a great experience with Silver Cross customer service. I needed to return a car seat after opening it because I realised it wasn't suitable for my 10-month-old baby. The return process was straightforward, and the customer service team was incredibly helpful, professional, and responsive throughout.
They made the whole experience stress-free and kept me informed every step of the way. It's reassuring to know that a company stands behind its customers with such excellent support. I really appreciate the outstanding service and would happily recommend Silver Cross to others.

Emailed customer services as my double pram unfortunately had a fault with part of the mechanism. As under warranty still was hoping the part could be fixed/replaced. Informed that my pram is no longer made and the part needed isn't available anymore. I was offered a brand new pram with accessories equivalent to what my I paid for my pram.
My new pram was sent out very quickly and the old one collected.
The customer service has been outstanding.
Everyone has been very helpful, quick to respond to messages and very organised. I can't praise Silver Cross enough and would always recommend to family and friends.

Very quick and seamless delivery. The Nia is a great travel buggy, well made and exactly what you’d expect from Silver Cross.

Fantastic service. Perfect high chair for my little niece. Thanks

Super fast delivery and easy website to use.

Bought a silver cross mattress from a third party (natural baby shower) on the 20th May and have still not received it. At the time there was a 4 week lead time on the mattress which comes directly from the supplier. The third party has been great in communicating updates but it's now 7th July and still nothing. I've had to delay putting my baby in her cot because of this. It's extremely disappointing and needs to be resolved immediately. For a premium brand, they need to get their act together.

Ordered a car seat and it was delivered the next day. Brilliant service and gorgeous car seat really pleased x

I am so bitterly disappointed with silvercross!

We spent over £1800 on our travel system which we started to use in November 2025.

The first issue came when the bassinet apron broke in January and to be fair to them they did replace this somewhat quickly.

We then moved our son to the seat unit in March 2026. It’s now July, the seat unit has jammed and will not shut. I’ve contacted silver cross warrant claims with video and photos of the issue on Friday 3rd July. Today Tuesday 7th July they have replied saying they would like it back to look at and possibly repair. They can collect it from the 14th July and it could take up to 5 days to be sorted.

In this time they will not offer a replacement or loan product because of the short turn around time of 5 days from collecting to returning the pram to me. Furious. We don’t have a spare pram as I am sure most people don’t!

Their statement about a short turn around time is fundamentally wrong. I contacted them about the issue on July 3rd and based on their timeframes I would have my issue resolved by july 21st. So it’s acceptable for a parent to be without a pram for almost 3 weeks?!

You do not expect to spend the best part of £2000 on a travel system to have it break within 4 months of use!!!!

This is totally unacceptable.

Price does not equal quality. Do not buy!

Quick and simple ordering, iv had issues with other companies and third parties so i know ill always get the most reliable service and guar tee and delivery direct from the brand company.
Super fast delivery. Could pick my ideal day id be home, all recieved well packaged together. No excessive packaging, product was easy to get started with and instructions were simple when needed. Very happy with my purchase and cannot wait for baby to arrive and try it out.

The silvercross pop is easy to fold, take in and out of the car, its lightweight, great for a sleeping baby as it can go flat or looking around due to the seat adjustments. I love the big hood for sun shade. The storage at the bottom is handy. Its overall a great buggy.

We purchased the nia as an everyday/travel pram for my 1 year old. It works with ease and has all the features we were after. The delivery came next day and we are very happy.

Dispatch and delivery of high chair was VERY quick!

Easy to order. Good communication. Prompt delivery. Great quality. Good value.

This high chair is ideal to use from birth, it is easy to clean, unfold and fold, when folded it takes up very little space. Delivery was very quick, ordered on 24 June and was delivered 26 June. My daughter purchased this chair in January, and as I am helping with childcare it was an obvious choice for our house too.

I am going to be a great gran and treated my grandson and his partner to a Silver Cross package. I misunderstood the pre-order system but when contacting the Customer Services they organised delivery of the car seat next day and the remainder of the package to be delivered as soon as in stock (about a wait of three weeks).

So simple, great product. I always trust Silver Cross

Absolutely amazing service from the customer service department especially as the issue was not there fault (courier issues ) and they resolved my issues almost instantly

I posted my review on 2nd July ( see below). I since have had an update worth sharing for other customers.

After much difficulty purchasing through a concession at the excel of baby planet hosting Silver Cross products. I have found remedy, when I contacted silver cross directly after getting now where through the stockist a Baby Planet,

They immediately wanted to call me which I was reluctant to take as it had been months of chasing via Baby Planet, but Silver Cross were keen to resolve my problems.
1) sent a replacement chassis for the faulty frame
2) found the carry cot stand to have it delivered instead of making me wait months which was outlined by baby planet (albeit I know they’re just a distributor/ stockist)
3) compensation/ good will gesture for the approx 5 months delay.

Below is the full story of why a resolution was needed.

I wanted to share my experience with my recent purchase of a Silver Cross Breez Travel Bundle from the Baby Show at ExCeL London, where payment was taken through Baby Planet.

I placed my order on 7 March 2026 after being advised delivery would take 6–8 weeks due to delays. Instead, the order was significantly delayed, with the chassis, carry cot and car seat arriving separately over an extended period.

* 7 March 2026 – Order placed at the Baby Show ExCeL London.
* Promised delivery – 6–8 weeks.
* 15 May 2026 – Chassis delivered.
* late May/June – Bassinet and car seat delivered separately.
* After 4–5 uses – Chassis developed a rattling fault.
* Current – Chassis being collected for inspection/repair; replacement in mean time? NO
* still waiting for carrycot stand to arrive likely August now.

After only approximately 4–5 uses, the pram chassis developed a fault and now has to be collected for inspection or repair. I have also been informed that the carry cot stand has been delayed until Aug for delivery likely, due to stock issues- meaning I still do not have the complete bundle I paid for.

I appreciate that delays and faults can happen, but I am extremely disappointed by the overall experience, particularly given the premium price of the product. As a new parent, having a reliable travel system is essential, and this experience has caused significant inconvenience and frustration. No compensation, no form of alternative.

I have now submitted a formal complaint to Baby Planet and Silver Cross and hope they will resolve this matter promptly and fairly. I will update this post with the outcome.

I’m sharing this so that other parents are aware of my experience when making purchasing decisions.

Excellent service from ordering to delivery to product.

Placed an order for 4 travel cots; they arrived within 48 hours. The quality is good, and they are quite compact as well as looking good. They are easy to put up and fold away