Silver Cross Reviews 

Absolutely amazing service from the customer service department especially as the issue was not there fault (courier issues ) and they resolved my issues almost instantly

I posted my review on 2nd July ( see below). I since have had an update worth sharing for other customers.

After much difficulty purchasing through a concession at the excel of baby planet hosting Silver Cross products. I have found remedy, when I contacted silver cross directly after getting now where through the stockist a Baby Planet,

They immediately wanted to call me which I was reluctant to take as it had been months of chasing via Baby Planet, but Silver Cross were keen to resolve my problems.
1) sent a replacement chassis for the faulty frame
2) found the carry cot stand to have it delivered instead of making me wait months which was outlined by baby planet (albeit I know they’re just a distributor/ stockist)
3) compensation/ good will gesture for the approx 5 months delay.

Below is the full story of why a resolution was needed.

I wanted to share my experience with my recent purchase of a Silver Cross Breez Travel Bundle from the Baby Show at ExCeL London, where payment was taken through Baby Planet.

I placed my order on 7 March 2026 after being advised delivery would take 6–8 weeks due to delays. Instead, the order was significantly delayed, with the chassis, carry cot and car seat arriving separately over an extended period.

* 7 March 2026 – Order placed at the Baby Show ExCeL London.
* Promised delivery – 6–8 weeks.
* 15 May 2026 – Chassis delivered.
* late May/June – Bassinet and car seat delivered separately.
* After 4–5 uses – Chassis developed a rattling fault.
* Current – Chassis being collected for inspection/repair; replacement in mean time? NO
* still waiting for carrycot stand to arrive likely August now.

After only approximately 4–5 uses, the pram chassis developed a fault and now has to be collected for inspection or repair. I have also been informed that the carry cot stand has been delayed until Aug for delivery likely, due to stock issues- meaning I still do not have the complete bundle I paid for.

I appreciate that delays and faults can happen, but I am extremely disappointed by the overall experience, particularly given the premium price of the product. As a new parent, having a reliable travel system is essential, and this experience has caused significant inconvenience and frustration. No compensation, no form of alternative.

I have now submitted a formal complaint to Baby Planet and Silver Cross and hope they will resolve this matter promptly and fairly. I will update this post with the outcome.

I’m sharing this so that other parents are aware of my experience when making purchasing decisions.

Excellent service from ordering to delivery to product.

Placed an order for 4 travel cots; they arrived within 48 hours. The quality is good, and they are quite compact as well as looking good. They are easy to put up and fold away

Speedy customer service. Very helpful on phone when I had to cancel part of my order. Very happy with the high chair I purchased. Looks great and seems practical and comfy.

Very good quality product, delivery was fast and easy to assemble!

Easy to find replacement wheels and excellent delivery time.

Excellent pram and very easy to use. Would highly recommend.

We’ve ordered our travel pram and our highchair from silver cross and the quality is outstanding. Everything has stayed in absolute 10/10 condition and I now wouldn’t use any other company for my baby essentials

Great product, easy to get through airport and store in overhead luggage. Flown with both easyjet and jet2 and zero issues

Amazing great materials and amazing service

Good product, little one loves it

Excellent service from ordering to delivery, which was on time. Product is of an extremely high quality and we were kept updated on the delivery status. Very happy with purchase.

Fast delivery, arrived in two days from the time of placing the order!

The product arrived on time and was easily assembled. Customer support were really good. Top quality product.

I had ordered my pram and car seat without realising it will take long to be delivered. I then went on and called the company and they kindly arranged for my car seat to be delivered sooner in case baby decides to show earlier. I got it delivered in 3 days. Exceptional service!

I love the new version of silver cross clic. Much stable than clic 1. Goes smoothly and my son looks very comfortable. Also love the travel bag that comes with it .
Its easy to open and close. So far very pleased with it.

Fantastic quality products and excellent communication from customer service. A lot of my things are silver cross brand and I wouldn’t want to go anywhere else!

Had a great, easy experience ordering with silver cross. Decided to get a ride on board for my toddler after much hesitation but I was able to take both my daughters (3 y/o and 3 weeks) out by myself with the help of the board. My toddler loved it. It's very sturdy and doesn't have me walking miles away from the pram. Totally recommend the ride on board!

Fast delivery of a sturdy, safe, high quality high chair