Silver Cross Reviews 

Customer service was fantastic in helping me before the purchase with questions about the product.
Delivery was quick!
Quality: AMAZING

Swift answers to our questions, excellent service, we will order when the new range goes Live

Such a disappointment! I always planned to get a silver cross pram but was so disappointed by not only the product but also the customer service.

The pram broke in several areas and was just bulky and awkward to use and not the quality of other brands.

The car seat straps get jammed. They are so stiff and actually hurt your hands to tighten.

The pram stopped folding and the brakes broke making it unsafe.

Overall, pretty much every element of the silver cross products that we bought were a complete disappointment.

I was not given an email receipt as we purchased the items directly from the shop floor in store from John Lewis, Newcastle. We received a small discount but this unfortunately meant that when the paper receipt was lost, we had no proof of purchase available. As a result, when we later sought assistance regarding the numerous issues we experienced, very little support was offered and we were repeatedly passed back and forth between John Lewis and Silver Cross, with neither party seeming willing to take ownership of resolving the situation.

I am so tired of sending emails, calling silver cross, sending videos of the faults I’m experiencing. So much time lost for zero resolution.
Case number : 29589017

Silver cross do better ! You were supposed to be the no1 brand

Haven’t actually opened the pram yet not due for another 2 months but delivery and customer service was spot on.

Quick delivery and perfect size travel cot. We managed to use our bedside cot mattress in the newborn insert as same size which made our baby girl feel right at home, she slept like a dream! Cot is sturdy and well made, easy to put up and take down, lightweight to carry.

No requirement to contact customer service, but I love this brand. Their strollers are well assembled, the colour choices are great and the range of accessories is second to none.

Easy to put together, with options to change from bassinet, to seat and even car seat compatibility, including 3rd party car seats.

I bought both the Cove & Nia options for home and travelling overseas. Both are great and work really well.

We have 2 grandchildren with one on the way and wanted a more compact high chair and this is perfect

I’m absolutely in love with my compact stroller. Fits perfectly in my boot, the strap makes carrying it and the baby so easy. It’s easy to manoeuvre but still very sturdy. Overall extremely impressed. So much I’m posting it on my online platforms to explain why I love it so much.

I have used silver cross car seats for both of my children and always thought the quality was great. I especially like that the fabric is breathable (my baby had a different brand infant car seat and used to get very sweaty and hate the car - swapping to Silver Cross made all the difference).

I had a problem arise when the product was out of warranty and emailed customer services for advise who were brilliant, checked my issue with their safety team who were able to advise me on how to fix the problem, saving me having to replace the car seat. The online chat feature was easy to use and customer services responded via email very promptly. Would definitely recommend them as a brand.

The quality of the Dune 2 has been extremely disappointing for a ‘premium, brand.
The frame feels ridiculously flimsy and folding it down is far harder than it should be. There have been times I’ve had to put it into the car still upright because collapsing it is such a struggle. I’m not the only one either — other parents with different pushchair models have commented on how awkward and impractical it is to use.
It also struggles with even the tiniest kerbs. When I contacted Silver Cross about this, their advice was essentially to lift the front wheels up… which is obvious and not exactly helpful from a premium brand.

When my baby is in the pushchair, the chassis also doesn’t move up and down properly, so she’s stuck in one position constantly. It only moves position when she’s not in it which defeats the object really.

The footmuff already looks scruffy, and the holes where the straps pull through look as though they’ve been hacked open with a penknife rather than properly finished. The hood is also wonky, something multiple people have noticed, and it barely shields my baby’s eyes from the sun.
Customer service was equally disappointing. I felt as though they treated me like I was exaggerating or making things up. They took the pushchair away for inspection and then simply sent the exact same one back with no explanation, no email, and no real attempt to resolve the issues.

To top it off, I previously left a negative review on the Silver Cross website and it has been removed, which doesn’t inspire confidence in the authenticity of their reviews.
If I’d known the quality would be this poor, I never would have spent the money on it. I genuinely wish I’d gone with iCandy instead.

I can't fault the customer service team,they were very helpful and quickly replied to my emails.

Ordered a travel system the dune the pushchair is so difficult to fold down cannot adjust the back rest when baby is in it and its absolutely awful to push cant even handle a crack in the pavement. Sent in photos and videos of everything mentioned they sent packaging to send it back they had it for 6 days no replacement so couldn't go anywhere with the baby .heard absolutely nothing no updates it arrived back this morning exactly as we sent it no explanation or anything. Oh and they deleted our honest review off their website

I love silver cross i had a little issue with my changing bag for my pram and it was sorted and dealt with straight away. I ended up swapping to another bag an paying the difference an even that was so helpful they sent me the payment links an it was done would definitely recommend, ive used silver cross before for my boys an loved them from travel systems to buggys you cant go wrong

Easy to order and quick delivery - products feel well built.

Excellent service from ordering to a really speedy delivery

Overall, the shopping experience was really good. The website is informative and is easy to navigate.

The Glide Plus 360 is absolutely amazing. Love the color, clicks right in and baby is super comfortable.
Website lacks a few information points I think you should add.
1) it will actually click onto a Cybex Priam frame
2) it will fit into a 2021 Porsche Taycan backseat (not listed on your overview currently)

International shipping? Add that. I had to go through hoops to get it. That’s how much I wanted it.

Such a lovely highchair.
Really easy to change the chair angles and same with foot rest.
I think it looks quite luxurious too and easy to clean.
Love it!

A few months ago I ordered a pushchair through the website. They were offering 10% welcome email. I have signed for the marketing but the welcome email never came so decided to order without the 10%. The next they the email came so I gave them a call to see if I can get at least credit for the 10%. I was surprised when the offered to apply the 10% to my order and fully refunded me the money( also the pushcair was already reduced so I wouldn't be able to apply the discount myself anyway) . The lady on the phone was super nice and this was a huge help for a family trying to save money when you have your first child. I would highly recommend them as their customer service is amazing.