I can’t say enough good things about Silver Cross and their customer service team. We had an issue with our stroller—one of the wires cracked, making it impossible to fold. Since we use our... See more
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The Silver Cross Breez Stroller and overnight bassinet attachment are really amazing , and so useful when we travel with out little one! we were a little late on registering our items for a warranty,... See more
Everyone at Silver Cross was extremely responsive and in a timely manner. My stroller had delayed shipping and the team kept me up to date on the process the whole way through. I never had to wonder w... See more
I contacted Silver Cross to enquire about sun protection for the Reef Basinet and pushchair in the US. I had great communications with Marlon on the Customer care team. Incredibly helpful, knowledgea... See more
4.4
Excellent
43 reviews
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I had a very bad experience with my product, and I tried to contact them many times the company really play around with me.
"I pay more than $1,000 for a piece of garbage"
May 9, 2022
Unprompted review
We ordered and paid for a stroller product from SilverCrossUS.com and never received the product or a refund.
We ordered a stroller product from Silver Cross and paid with PayPal. Our bank statement shows PayPal paid Silver Cross. Silver Cross advised us that they never received the payment from PayPal and it turns out that Silver Cross may have had their PayPal account hacked and someone changed the payment email address in the setup to a different associated email address for payment processing. Neither PayPal or Silver Cross have accepted responsibility so we are out $299. I would never buy another product from Silver Cross because they have not done what is right in this situation. They say they have fixed their payment email address issue with PayPal, but still won't honor our order. Don't use PayPal to pay for orders with Silver Cross either.
Update 1-30-2021 After two plus months and hours of phone calls and correspondence with Silver Cross and PayPal we finally received a refund from PayPal today. I'm changing my review from 1 star to 3 stars because Silver Cross refused to accept responsibility that this was their issue to resolve and they kept pushing it back to my wife.
January 29, 2021
Unprompted review
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